Ordered 4 items from this company in early July and after waiting an age for delivery 3 items were sent but one was too big so returned it.
Paid up front by cheque for all of the items and they refunded for the
One item they didn't have.They then sent another jacket but it was still too big so returned again.However 6 weeks later jacket still hasn't arrived so contacted them and they have said that I have received and signed for this item.This is not true so I sent them details of the cheque so that they could trace it but now they just keep fobbing me off .They owe me money and more or less accused me of stealing a jacket.I am appalled at this ,I intend to report this to trading standards I am so upset.
Review by Hrike HannesdÃ³ttir2 months ago
Never heard of this company until I received a leaflet in with a news paper, thought I would take a look, they have some really good quality clothing, have had two orders from them now and received a free gift both times, delivery is quick, pricing is great. highly recommended.
Review by Bean3 months ago
What a dreadful Company. Ordered a jacket which took ages to arrive and when it did the sleeves were at least 10 inches too long, no exaggeration. Returned it for a refund and after a month still no sign of a refund via PayPal. Contacted the Atlas number which is unobtainable! So, tried to contact them by speaking with guy on the ordering line who said he could help. After a frustrating lengthy phone call, he said he’d found my account and that the money would be in my account in minutes. I reported my concerns to PAYPAL as of course, there is no refund in my PayPal account. Don’t waste your time with this Company.
Review by Kanokwan3 months ago
gros problemes avec colis prive, apres intervention d'Atlas for men colis recu tres rapidement
Review by Kemathi4 months ago
Was told on the 15th April 2019 by Gill my parcel was with Hermes well don’t believe this as our Hermes courier says not, unable to access the website to track parcel and unable to speak to anyone on the telephone (no reply from them) and they have the audacity to terminate the call my first order placed was nothing but trouble due to the call handlers error won’t be ordering again
Review by Saigh5 months ago
I can’t get into your website even after I have registered why.
Review by Porsenna Natzke6 months ago
In the UK so not sure if this is the right place to place review but it is the same company but avoid at all costs. Placed a order with the promise of a free watch when you input the code for the free watch it wont let you have it as its not available in the UK why then send a leaflet to households in the UK with this offer on. Chased Wednesday to say my parcel had not arrived after over a week after ordering was advised to track it. Hermes had stated they had delivered it but this is not the case. Went back to Atlas and asked them to investigate and have heard NOTHING at all shocking customer service. Have requested a refund as luckily I paid with Paypal although this has not been processed. I would advise against ordering from them at all!!!!
Review by Polyco Derrow6 months ago
AVOID AVOID AVOID
I Bought a coat and after a few months the zip broke.I contacted them and was told because it is outside the 30 day returns policy then I am not entitled to an exchange or refund.Have they not heard about the sale of goods act? I WILL be taking this further.
Review by Pume McPandy6 months ago
Just placed another order with them. Had no problems at all. Clothes are decent quality, fairly priced and I like their styling. They have some great offers and free gifts if you take advantage of the promotions.
Review by Willamena7 months ago
Do not order anything from this rip off company. Ordered 3 pair of jeans and sent 1 pair back because they sent the wrong size, despite numerous e mails they fail to give me any form of answer.
I bet i will now get their standard stock reply the same as the others who have a grievance with this terrible company. I have already sent an e-mail to head company in France along with my customer number and phone 4 days ago. Told you i would get a standard stock answer. Update: Someone got in touch with me full of apologies and arranged to send me another pair of jeans the right size. Jeans came today and they are exactly the same as the original pair which is 32" Leg instead of 34" . I have given up on the company, they can keep my money and i will give my short jeans to a charity shop
Review by Devanik8 months ago
I purchased a ladies trouser and top set. The sizing was well wrong, so I returned it via Hermes. I then sent Email to find out where refund is, and have received no response. I then called every number on the back of the invoice, and not one of them answered.Even the number which would probably cost me more than my refund, by the time they ever answer.
I buy many items mail order, and have never experienced such a lack of customer service. Never Again
Review by Kadic8 months ago
Most dishonest company I've ever dealt with !
Placed my order on the 16/02. No sign of delivery so rang them on the 2nd of March.
Was told items were in stock and they didn't know why I hadn't been sent them. Was told a supervisor would ring me straight back after investigating. Total lie. Heard nothing so emailed for refund. They then email that the order was dispatched on the 26/02. Lie no.2. Contacted PayPal for refund. 08/03 they then emailed me that my order has now been dispatched. Lie no.3.
Nearly a month later I have neither items or over £45 I paid them. Luckily PayPal will refund me but that's going to take time.
I've dealt with incompetent companies before but they rectify their errors on them being highlighted.
This company however has gone out of the way to descieve and lie throughout. I would advise anyone who hasn't been refunded to contact Trading Standards. The sooner companies like this are out of business the better it will be for consumers.
You can see by their sarcastic "who are you" responses to complaints that they don't care. Why should they as they've got your money.
Review by Poussin Galope9 months ago
I ordered a pair of walking boots from Atlas for men. They were described as 'tough outdoor boots'. They're not. I reckon they'll last a few months with moderate use. Also they took over six working days to arrive. When I rang on day five as to their whereabouts, the company representative said they don't promise delivery in 5-7 days as stated on their website, it's now 7-10 working days. Really? Well change your delivery claim then Nobby. First and only order I'll place with this company.
Review by Rystam9 months ago
Chloths are brilliant I will order again
Review by Emapouw9 months ago
Ordered size 9 slippers. Noticed that size 11 was on the invoice so e-mailed atlas twice to point out the error, with no reply from them . Order arrived with size 11.5 slippers. Now faced with an extra charge to send them back though it was not my fault.
Still waiting for a reply from this company after giving them their requested information.
Review by Flowermoon10 months ago
I have contacted this company on numerous occasions and was informed I would not have to pay postage due to their error and what a surprise £3.99 has not been refunded . If they do this with everyone think how much monies they are making.
Review by Shelenie10 months ago
Had a catalogue, tried to order something and found that the website has totally different goods. Sorry, would not trust such a firm.
Review by Mspecialistii Terhell10 months ago
I called regarding my delivery as purchased 5 days ago it states delivery within 3-5 days no communication regarding despatch I called up and am now told 7-10 working days that's 2 weeks not impressed will not been buying from them again
Review by CWags10 months ago
Hi I'm a bit concerned the order I posted has not been filled and no payment taken! Will I ever get my order it's been nearly three weeks!
Review by DThor10 months ago
I placed an order with this company for the first time after receiving a catalogue in with something I ordered from another company, after placing the order I looked up some reviews, which I should have done first, and I was not impressed by what I read but I have to say the service and quality of the items was second to none and at a very good price.
So on my experience with this company I would highly recommend its product and service.
Review by Addise Voljc10 months ago
hi, just bought two long sleeve poloshirts.catalouge stated rrp £70,idont think so they are cheaply made from inferior material,a total waste of money I could buy better quality clothes in my local market.i will not be buying anything else from this company.
Review by Zyprian10 months ago
My husband ordered 3 items for his first order, 1 of the items was the wrong size on the invoice, not his mistake, so he contacted them, they said it was too late to change the order, and advised to reorder the same item again, in the correct size and pay again and return the first one of the wrong size at my exspence i might add.
That done, he did get a refund for the first item wrongly sized, 1 day then found the next day they had taken the refund back. He has emailed them twice but as yet have had no response from them. This does not bode well with him having to pay twice for the same item. It's a shame as I do think the items he received are quite good, more than I can say for there customer service. And will not be ordering again if they take his money twice for 1 item
Review by Ruber11 months ago
Ordered ONE pair of shoes on the 21st of December, since than nothing has shown up?????
Review by Taehun Derrow11 months ago
Goods returned for refund.
It has taken 28 days to get a full refund after emails and recorded letter to AFM that seemed to generate their response . The whole expirience of dealing with this company is poor. Goods ordered were too large even using their size guide didnt help. To return goods you have to pay return postage charges (non refundable) AFM Customer Sevices Website doesn't answer emails although they quote 48 hour response times. AFM UK apparently was recently launched but all contact with this company appeared controlled via AFM France. Not impressed wont ever purchase again.
Review by Svecias11 months ago
I wouldn't even give 1 star only it won't let me give zero. I ordered two items 7 weeks ago and paid by cheque. They have taken the money out of my bank, still no sign of the items. I've phoned several times and each time they say the order has been processed and dispatched and nothing has arrived. Going round in circles every time, so they've robbed my money and haven't delivered any goods. Don't order from them!!!!