I made an order more than one month ago. The delivery date was 2-5 working days. Days keep passing and I didn't get anything.All this period, I am the one contacted the company. Nobody bothered to call to inform me what was going on. I had a contact 4 times and every time they were apologizing, they told me that there was a delay from the provider and they assured me that I will get my product within the week. 4 times the same lies!
After 1,5 month I said that I want my money back, I cannot wait anymore. I had to call 2 times to get the refund after 15 days. Go shop somewhere else. This shop is not serious at all!
Review by Thesnowboardshop1 year ago
Worst online shopping experience ever. Fail to deliver and keep promising new delivery dates. After cancelling my order I stil haven't received my money.
My advice: PUT YOUR BUSINESS ELSEWHERE!
Review by Kayoyak Moomoo1 year ago
steeling your money - SCAM
Don not buy here - they do not deliver and credit your money upon ordering
Just contacted local police to get them stopped..
Review by Artbreaker Ruijs1 year ago
Quick on answering on how to pay ... never received package :o(
Review by Aquaman1 year ago
Very bad experience. Don't buy anything in this shop. We ordered swimming pool. Delivery delayed every week , now I'm waiting for refund 3 WEEKS and still nothing.
I just got refund today. I'm very happy.
Review by Bobbybean Hirzinger1 year ago
Bad business: trying to lure customers with low prices and fast delivery. Then getting messages it will be delayed and delayed. False promises. Trying to cancel order; nothing happens.
This is the worst service I have seen from a webshop I have seen in a very long time.
Review by Leashia1 year ago
This is just a scam shop. i ordered 2 items at 24th of march they said 5 times that it will be deliverd a week later. 1,5 month later still didn´t receive anything. now i got a mail that i could take 4 more weeks or i can get my money back. NEVER BUY SOMETHING ON ATHLETESHOP.NL IT IS SCAM!!
Review by Lozel1 year ago
Received full refund once I pointed out that this was my legal right when it was clear that original order could not be fulfilled. Initially I was offered an alternative product and/or store credit.
Review by Hounaida Rashinkar1 year ago
they will only postpone your order and communicate ridiculously bad about it. I will never order there again
Review by Nicolantonio1 year ago
First and last time. They have my money, sent the wrong stuff and now are invisible and silent
Review by Roell1 year ago
Ordered and paid on 18th April, kept getting emails of being delayed, then contacted through email, got the same answer again and again, eventually a proper response saying it will be sent on 11th of May because they dont have it in stock but found a new supplier, we are now 21May and still not sent.
Worst online shop i have experienced in my lifetime.
Review by Lisset1 year ago
Horrible experience. Massive delays and ultimately cancelled. This business should be avoided
Review by Crane Lorenza1 year ago
I have ordered 2 pairs of nordic skates from them in March. I have paid in advance and then deep silence.
After maybe two weeks I have received 1 pair and information that 2nd one will be delayed. Every week I have contacted them they were pushing the delivery date by a week. After waiting 1 and half month (and reading this site) I have cancelled the order and returned the 1st pair as it was too small anyway.
So yes I've received a refund for the 1st pair but no refund for the 2nd one although they've confirmed my return. Today is 22nd of May order was placed on 20th of March.
There is no communication from their side, they are cheating about availability status. NEVER buy from them, they should be banned and trialed. They do very bad work for internet shopping.
Review by Onyeolu Alchemist1 year ago
Company is a scam. The website has been taken down...do not order from them or any site that looks similar! Money was taken, item never sent, requested a refund multiple times and it was never sent. Checked again today and site was down.
Review by Haward1 year ago
Totally zeroes company. Made an order but received only one third of the that and it was used. They explained that they would send the rest later, but never got it - they explained that there was no goods and did not receive the rest. I made a return shipping and did not receive money back for unsent. Deceivers and liars.
Review by ShivaniShukla1 year ago
IM CALLING ACTION FRAUD POLICE!!
Why is the company TRADING? Ordered Hansdampf speed grip tyres on the 2nd April 2018 and paid £8.99 shipping website promised delivery by 9th April HENCE WHY I CHOOSE THIS SITE. I wish I had come on trust pilot because I’ve NOT had my order it’s now the 9th of may .. still no tyres!!!
they haven’t returned any of my messages from 20th April
I’ve emailed and emailed them, facebooked them, rang them! NOTHING !!
I WANT MY MONEY BACK .. I’m fuming I didn’t pay via PayPal now because I would have had my £68 back now.
PLEASE PLEASE AVOID! I’m reporting them.
If you are reading this customer services I suggest you refund my order as quick as you can.. my order number is 7118100013886
This is not how to run a business .. YOU DO NOT TAKE PEOPLES MONEY AND NOT PROVIDE THEM WITH THE GOODS. THIS IS BREAKING THE LAW!! THIS IS A criminal offence in UK law.
I want my money back.
Review by Yavonda1 year ago
I made an order more than one month ago. The delivery date was 2-5 working days. Days keep passing and I didn't get anything.All this period, I am the one contacted the company. Nobody bothered to call to inform me what was going on. I had a contact 4 times and every time they were apologizing, they told me that there was a delay from the provider and they assured me that I will get my product within the week. 4 times the same lies!
I made my order on 01-04-2018 and after 4 delays it was supposed to be delivered today. Guess what! Never came! And of course nobody called again to give me some information. Go shop somewhere else. This shop is not serious at all!
Review by Sebrina Carrazza1 year ago
I bought stuff at Athleteshop and was told that I would receive my purchase in three days. Instead I received an email about a delay of the delivery. Would get my stuff one week later. Annoying, because I chose Athleteshop not only for its low prices but also for the three-day-delivery.
A week later I received a new email. The delivery was delayed again. I had to wait another week. I called. A young guy that of course didn't know anything asked me to sit tight for one more week because this time my delivery would really come. That week passed and I didn't hear anything. What a lousy service and communication. I still don't have my purchase or any sign of it coming. It's really shocking that this is possible nowadays.
DO NOT EVER BUY SOMETHING AT ATHLETESHOP!
Review by Sozzals1 year ago
I wish I had read these reviews before.
I ordered a bicycle helmet and the pattern was the same as the experiences below. First nothing, then stating the deliver would be a bit late, then nothing, then me inquiring, then nothing and now today a statement that the product will be 3/4 weeks late. This can't be right, I will be filing a complaint about this company and in the meantime: do NOT use this company.
I will update this once I get my money back.
Review by Waterfront Boroda1 year ago
Zero rating. Avoid this company. I placed an order and got confirmation it would be delivered. I never received it. I chased the order was told it would be dispatched. On that revised date i chased again and since then this company has not responded.
I suspect they have no products and no idea whether they can fulfil orders. Since that second chase i have been demanding a refund, so these crooks have failed to deliver my goods, failed to respond to messages and failed to process a refund.
Review by Cuv1 year ago
Take your order and money. The promised delivery date was changed 5 times before offering a refund that could take up to a week when it was admitted bit going to have stock for another month. The product is still shown for sale and in stock. Avoid
Review by Rafah Zuern1 year ago
I ordered a pair of Inov-8 F-Lite shoes. The price was great, and they were delivered the next day. Fantastic service!
Review by Markunz1 year ago
worst online shopping experience I have ever had. Ordered a Bosu Elite Ball and they wrongly charged me twice for it. Placed the order 2 months ago and have not received anything. No answers to my email and they haven't refunded anything.
Criminal organisation but I am wondering how they were allowed to be registered for so long. Clearly all previous xustomers have had the same experience.
Review by Dakobah Guggerty1 year ago
Order delay straight after the order. I received a new order date another week later. Nothing happened, no product arrived 21 days later.... I never received any update or notification. No reaction on my e-mail. I've tried to get in touch as they say on their voicemail 'every day reachable between 9 to 9pm'. Not true... half of the time their phone line is out of reach.... or vm says they are closed during their promised business hours. It took me ages to finally get to them on the phone.... No sorry or anything....they even said they had never received my e-mail....'we don't have it in stock so we can deliver it 5 days later'. Ridiculous poor service! I've asked them to give my money back... wondering if that's what they'll do. I don't trust the company one bit. Bad company to my opinion.
Review by Puszet1 year ago
I got no item and no refund even if they promised me to refund me!!
