Overall from opening the account with at&t till now, I really disappointed with the service I received base on the fact that it took over 7 days since I accepted the term and condition to received my 2 iPhones and the biggest disappointment is when I called in 4 times asking for my order status the only answer I got was " you have to wait for your order cause your order is in proceed but they all knew that it didn't take that long for the phone to be shipped and they didn't even realize something was wrong and on top of that there was one male customer service I spoke with, he even said " what do you want me to do sir " that was the stupidest answer I ever heard from customer service. If you work at the customer service department don't you supposed to know that the phone should be shipped with 1-2 business days after the term and condition was accepted???? And you told me that you would follow up with your supervisors and have him get back to me before the end of today but I didn't even hear anything back from him. Until the last day I called to check up on my phone status and luckily there was a female customer service which unfortunately I don't remembered her name, thanks to her that she realized something was wrong and she checked my order for me and bingo she solved the problem. I wish I remembered her name.
Review by Kjubou Derrow6 days ago
They offered a buy on get one deal last Christmas. I did this deal, and I added on a new line to get it. They never gave me the full buy one get one. Instead they gave me a $23 credit for six months and then they stopped giving it to me. I am stuck paying for two brand new iPhone x's and a new line. I called multiple times, I filed a complaint with the BBB. ATT called me and they were argumentative and rude. They said that they were just going to tell the BBB that this is unresolved. Now, I have to take them to small claims court. Whatever you do, don't go to ATT wireless. Horrible customer services and false advertising.
Review by Lilbrown Grauten6 days ago
I switch from sprint (Sept.the 19th. 2019) because of the coverage that At&T offer. While in the store with preparing to move 3 lines over, the rep. said that the activation frees would be waved. Six days later I got my bill and it showed that i was being charge $90.00 dollars for activating my 3 lines. I went back to the story and tried to get the fees taken of, and of course they would not do it.
After a while, I called in to At&t customer service and a new door of kindness opened up. Gretchen R. (the customer service rep.) took care of all the issues that I was have. I could not get all the fee's removed, but enough to make me add another line to my account, with no activation fee's..
"Gretchen, being a business owner I would like to say that the customer service that I received from you today was the best service that I have ever received in my life. Thank you for being understanding, and most of all, thank you for you 25 year of service with At&t"..............
Review by Slicki6 days ago
Tried to transfer 7 active numbers from
Tried to transfer 7 active numbers from T-Mobil to 7 active numbers at AT&T at Sam's club. Took the 6 hours to transfer 4, during the process, AT&T deactivation my main number. They couldn't continue, so I have 3 numbers with AT&T and 3 numbers with T-Mobile and one deactivated number. They told me to go to AT&T store to get a temporary number, then told me I had to wait for 3 days, I did waited 3 days. After 3 days and talked to numerous reps from AT&T, explain the situation over and over again hundreds times because they have different people pick up the phone and they don't assign a case to the same person, the answers I get are different from everyone and, I have to wait another 24 hours. 24 hours later I called again and they said I have to wait 5-6 hours because they only submitted the ticket a day before. I asked them about the ticket prior, they said they didn't see it and didn't want to look it up even when I offer to give them the ticket number to check. It's been 6 days since and my number isn't going any where, I can't get anyone to resolve this, I can't transfer my number back to T-Mobile or to another company because the number is inactive. It's my business number and I need it but AT&T doesn't seem to care. This is frustrating to the core. Oh and some of their employees can't speak English well either, which is how the whole mess stated. Never again I will use AT&T after this.
Review by Naumburger Wegand1 week ago
Here is the AT&T business model. Lure a customer in with a half decent price, the jack the price up over and over again till it is unbelievably and ridiculously high. This is a bad company. Avoid at all costs.
Review by Heayoung1 week ago
ARRRGGGHHHH!!!!!! Where do I begin. We had AT&T Uverse at over $180/month. After being approached by a local AT&T representative (Manager) to switch plans to AT&T Internet and AT&T DirectNowTV at a greatly reduced cost of $100/month. After 3 billing cycles and actually paying more than twice as represented, we were told "we didn't mean to lie, we had a quota to make!" Talking with a supervisor of AT&T Customer Service, they responded repeatedly (1 hour and 34 minutes later), "We understand how you feel. There is nothing we can do." I sent the supervisor a picture of a promotion for AT&T Internet + TV Combo for $89.99/month I just received in today's mail. Her reply, "AT&T cannot honor that promotion." We were lied from the beginning, the manager confirmed the lie, the Customer Supervisor confirmed the lie and her lie. DO NOT buy AT&T. AT&T admitted to lie and will do nothing to correct the lie, EVEN with a printed promotion in the US mail. WOW! There is no excuse. I cannot make this up. DO NOT EVER USE AT&T. A corporation who lies admits they lie and will do nothing to correct their lies. NEVER AGAIN!
Review by Thahina1 week ago
Worst service ive ever had!!!!!.. goes out same time daily and thy can't fix it. Its absolute garbage. Dont have anything that depends on your connection. You will be sorry
Review by Peterbellas2 weeks ago
HORRIBLE CUSTOMER SERVICE. MOST OF THEIR EMPLOYEES BARELY UNDERSTAND WHAT I SAY !!! BUT TODAY WAS JUST TOO MUCH. ON TOP OF WAITING FOR 15 MINUTES I WAITED FOR NO REASON BECAUSE “LIEZL” COULDN’T UNDERSTAND I NEEDED INTERNET SERVICE!
Review by Sheary Waxington2 weeks ago
Awful.They destroyed 1/2 an acre of a front lawn by leaving cables and power cords everywhere for months to put in a land line .( I lose power in my area and specified /paid for a land line). As the cords ran over 1/2 acre of grass for months, we could not use our irrigation system. When it was all over, I had $5000 worth of landscape expenses and an internet phone that wont' work in a power outage- -no landline. Every month I spend at hours fighting over incorrect billing. I am holding now (59 minutes so far) because they threatened to disconnect all my servicew if I didn't pay a $285 bill for equipment that was returned 2 weeks ago ( confirmed by UPS). They won't speak to you if the bill isn't paid- so I had to pay this inaccurate bill. If that causes financial distress, too bad. You may not contest a charge until you pay the contested amount. Period. When/if a refund/credit is issued, it won't go back to your card or checking account right away. You will wait. Every time. Right now, they have my overpayment, they have their equipmen (and have for two weeks), and as usual at ATT billing time, I'm at work not working, but on the phone with ATT. My employer just loves this. So does my supervisor. She's been answering my phone and hers for an hour now. I'll probably get a raise . :)
Review by LeslieGirl Coyleelliott2 weeks ago
AT&T treats its prepaid customers like second class citizens.
I ordered a iPhone 6s prepaid -- they shipped it without requiring a signature. I live in a city, so naturally, the package got stolen.
I called to tell them. Instead of telling me that they flat out would not replace the iPhone 6s (which is the decent thing to do), after speaking with 4 customer service representatives, I was finally put through to their escalation department. I was given an email address to send my documents to (police report, phone number, etc). Please note that I said if they wouldn't replace it, I just wanted an iPhone 6s shipped to an at&t store and was willing to pay again. They refused to do that. I finally am given an email address ([email protected]) to send my documents to. The email bounced back. I have to start the whole process over again, and when I get to the escalation department again I'm told someone would call me over the weekend. It's been 4 days, and no one has called me about this. I tried to just order a new phone online and ship it to my work address. AT&T canceled the order because they claimed they couldn't verify the shipping address. I went to the store as their email said to and the employee at the store said he couldn't help me. I called 611 one more time, and they also wouldn't un-cancel the order or place a new one.
The order value was only $211, AT&T has spent more money on customer service representative then the order was worth at this point. I am literally willing to pay them money for a new phone and they won't place a new order. This doesn't make sense to me as a business model and is a terrible way to treat people. DO NOT TRUST AT&T. I regret ever changing to them.
Review by Milt Mcpherson Guinther3 weeks ago
ATT is a company run by thieves and robbers. Never get their TV service. You will be promised of gift cards. YOU WOULD NEVER GET THEIR GIFT CARDS. They provide me the internet and TV service and they apparently didn't know my address. Its been over a year and STILL DID NOT RECEIVE GIFT CARD.
Review by Olita3 weeks ago
DO NOT PURCHASE SERVICE THROUGH THIS COMPANY
Had a warranty claim, they mailed me a new phone as a replacement. We decided instead to switch carriers, I sent back the unopened box of the replacement they sent me. Now, 4-5 months later I receive a collections letter in the mail for an "un-returned" item. Except, I have both my tracking number for the return confirming that the package was returned to their "returns processing facility" in Ft. Worth as well as a conversation with an associate in customer service chat that I spoke with whom also CONFIRMED that the package was received and that I would NOT be charged for it. I have spoken to 3 different managers now over the phone for over 4 hours, with no resolution to this problem. I received a "confirmation" number that my charge was to be reversed, but, she claimed she could not give me a receipt for this being taken care of to which she told me I would then have to go into a store to receive a copy of a receipt for the reversal of charges. I went into the store today, after 1 week from my conversation, and in the store, I'm told this was again, never taken off of my previous account.
Review by Ascarafarastane3 weeks ago
I subscribed to AT&T U-verse service on or about 05.15.2019 at my apartment complex. When I signed up the customer service rep said that there would be no early termination fees because I did not live in the USA. Service was fine, but I had an emergency where I had to return home unexpectedly because my wife needed an emergency surgery. I called AT&T and their representative told me that it would be no problem and further stated that he, Anthony, was going to zero out the account because they understood. This was on 07.25.2019.
So here we are two months later and now AT&T is extorting money out of me for supposedly non return of their equipment and some supposed early termination fees.
I had spoken to:
1. Anthony on 07.25.2019 was going to zero out the account because they understood
2. Paula on 08.27.2019 who said that everything would be alright and
3. Jeremy on 08.27.2019 zeroed it out to get rid of early
4. Kimberly on 09.25.2019 said she would connect me to a specialist
5. Tracy on 09.25.2019 the supposed specialist could not do anything
6. Maria on 09.25.2019 who transferred me
7. Melissa on 09.25.2019 who hung up on me
After speaking with 7 of AT&T’s representatives and having been told several times this would be worked out, here I am two months later and AT&T is trying to now extort money out of me saying that they did not receive the modem back and that they are charging me early termination fees.
This is dishonesty.
Review by Sadun3 weeks ago
My husband and I were finally moving into our own apartment and our complex required AT&T service if you needed internet and cable. We originally just needed internet service because we’re a young couple that really did need television service as well. I convinced my husband to let us get the basic U-Family plan so we could have news channels and stuff if ever needed. Needless to say, we should’ve stuck with the internet only. The guy installed the boxes and upon reviewing the television channels we realized that it didn’t have any sensible channels - a bunch of channels in other languages and advertising products.
When the service was installed, we received no documentation, so I signed up for the AT&T app to keep up with my bills and service updates. After about 2 weeks, my husband told me to call and get the television disconnected because we were paying for something that was completely useless. Whenever you call AT&T, you have to be prepared to be on the phone for 30mins+, so I called a few days later when I had time off from work.
The representative, who was very professional I might add, informed me that there was a 14-day period for terminating a part of the service and that I was late by a few days. She proceeded to tell me I could either pay more for the channels I wanted or pay a early termination fee of $180. Had I been informed of the 14-day grade period, I would’ve found the time to call earlier. However, as acknowledged by the customer service agent over the phone, the technician failed to do a channel line-up when the service was connected and also didn’t give us the welcome booklet that had information that was actually needed.
Now 1 hour and 34 minutes into this phone conversation, I am absolutely disappointed with the service, or lack thereof, that AT&T has provided.
1:You guys offer a basic television service that doesn’t have not even one basic channel
2:Your employee fails to do his job and doesn’t give the customer necessary information
3:When a customer tries to disconnect a service, you inform them that there only option is to pay more money or to pay a termination fee.
Hence, either way they make money off of a customer that has no choice but to comply with the ridiculousness that is their business.
As far as I’m concerned, this was a set-up from the beginning. Had it not been for the reason that I have to use AT&T to have internet at my apartment complex, I would’ve disconnected the whole thing.
So now, I’m stuck paying for television service that I will not be using for the next 12 months. Thanks AT&T!
Review by Boluwatito3 weeks ago
Tried to transfer 7 active numbers from T-Mobil to 7 active numbers at AT&T at Sam’s club. Took the 6 hours to transfer 4, during the process, AT&T deactivation my main number. They couldn’t continue, so I have 3 numbers with AT&T and 3 numbers with T-Mobile and one deactivated number. They told me to go to AT&T store to get a temporary number, then told me I had to wait for 3 days, I did waited 3 days. After 3 days and talked to numerous reps from AT&T, explain the situation over and over again hundreds times because they have different people pick up the phone and they don’t assign a case to the same person, the answers I get are different from everyone and, I have to wait another 24 hours. 24 hours later I called again and they said I have to wait 5-6 hours because they only submitted the ticket a day before. I asked them about the ticket prior, they said they didn’t see it and didn’t want to look it up even when I offer to give them the ticket number to check. It’s been 6 days since and my number isn’t going any where, I can’t get anyone to resolve this, I can’t transfer my number back to T-Mobile or to another company because the number is inactive. It’s my business number and I need it but AT&T doesn’t seem to care. This is frustrating to the core. Oh and some of their employees can’t speak English well either, which is how the whole mess stated. Never again I will use AT&T after this.
Review by Brochas3 weeks ago
My bill came out to 213.00, and I call to find out why my bill was so high. I normal pay 120$. Come to find out they said I had a late payment from April that accumulated over the months. I been paying my bill ontime and paying the amount that is owe. I ask how can you throw this on my bill now and i haven’t seen or heard of it. They had nothing to say. 5 months pAss and now they want to these fees to my bill. Do not go with att. They suck. When an error is made by the company, you own it. Don’t have the customer pay for your mistake. I will be returning my equipment and discounting my services with att.
Review by Mrs Line3 weeks ago
If I give less than,,,1 I would
Review by Batina Blejski3 weeks ago
DSL internet was down, so we called AT&T. The support person determined that they needed to send a tech to our home, so we scheduled for 4-8 pm on a Monday. We were home and the tech never called or showed up. We called at 8 pm and the support person said she would "escalate" our issue and a tech would show up on Tuesday morning. We were home and no one called or showed. We called again and the support person said that a tech would come between 4-8 pm on Wednesday. SAY WHAT? Why would we not become a priority? The next available option was 4-8 pm on Friday. SAY WHAT? We said neither was acceptable, so they've now schedule a time between 10-12 noon on Wednesday. This is ridiculous. If we had another option for internet, we'd cancel immediately. Customer service continues to be horrible.
Review by Jumus3 weeks ago
If i could give them no stars i would , they have constantly missed appartments to fix my sgitty wifi that cuts in and out . They make excuses and just today (for the 2nd day in a row ) they didnt show up and just called me saying another hour (witch they never even bothered to call me the last 5 times they were suppose to come out) even the manager/superviser said they have very poor customer service skills smh go threw someone else bc its been a month and I STILL DON'T HAVE WIFI!
Review by Pranabesh3 weeks ago
I couldn't hate this company's service more (the people I mean). When I switched I was told I would not owe anything. And they lied. Do NOT tell people when they switch that they don't owe anything else if you don't know or are unsure. I feel like I'm being scammed. And I found out they put me into collections. I'm livid. This is bad business. I enjoyed it when I had it now I don't believe I'll ever even consider going back.
Review by Richiko Kreme3 weeks ago
If I could give them zero stars I would. I cleared my entire morning for a 8am-12pm window scheduled for a repair. It’s now 2pm and nobody has called or shown up. The 4 hour window is inconvenient enough, and especially disappointing when it isn’t even honored. I just lost 6 hours of my day for nothing and no help, and I still cannot get an answer from anyone at AT&T. Worst appointment scheduling I have ever experienced! I don’t have hours and hours to spend waiting.
Review by Temwa Hearold4 weeks ago
almost 6 months since i moved and cancelled my service. Returned equipment as asked. 1 month later received a check for a bill credit. Then 3 months later received a bill, called the so called " customer service" and was told that they cancelled the account and zero'd out the bill. Next month received another bill for $400. Called and was told ok we will cancel effective today. These people are morons! Please use a tin can and a string before you call these people for service.
Review by Kamuela4 weeks ago
I called to start internet service with AT&T. The router was delivered and I went to set it up, but we had no Fiber box anywhere in our house. I didn’t know what to do, they hadn’t checked before hand that we had it, so I called to ask for help. I was on the phone with the guy for an hour and he never helped me! He kept asking me the same questions over and over, and putting me on hold for long periods of time. Finally, he said he would have to call me back later that day. By 7pm, he still had not called. I called again and got someone else, and in 20 minutes they let me know that someone would need to be sent to our house to install the Fiber box. It couldn’t be done for 5 additional days. So now we’re without internet, needing it for work. Our phones don’t have much service so we can’t do anything on those either. Super poor customer service and it left me very unhappy that we chose to go with AT&T.
Review by ChloPower4 weeks ago
I paid off our phones and the complete A T & T bill. The contract was over I switched to Verizon and AT& T still billing me for service months after we canceled. I had even switched phone numbers. We called them, we mailed them, we emailed them. Today they sent a collection agency after us. Not paying for services not rendered this just needs to stop.
Review by Tuscan4 weeks ago
My experience with AT&T was the most frustrating that I've had with any company. I have never spent so much time wanting to rip my hair out talking to chatbots on their website.
First of all, I didn't receive their $300 moving bonus because I called instead of booking my appt online. So stupid. Already annoyed, I took a day off work to wait for them to install between 11-1. When they didn't come, I called and they said I had an appt but there wasn't a service tech assigned to it... SO they agreed to expedite an appt the next day. Took another day off of work and waited. They did not arrive in the window so I called and they said I did not have an appointment that day.
I am beyond frustrated and confused. How is it this hard to schedule an appointment? Needless to say I am switching providers and NEVER going back to AT&T. They do not respect their customers time and loyalty, and their customers service reps aren't helpful at all.
Do yourself a favor, and find a different provider.