Complete failure of customer service never shipped my first order and never told me they didnt had a broken phone for 2 weeks waiting on this scam of a company
Review by Eimiee1 week ago
No problems filing claim next day delivery. What else can I say. I’m very impressed with your service, thank you
Review by Mirsku Laccesaglia1 week ago
Excellent customer service. The two representatives that assisted me deserve commendations for their attentiveness to my claim. The process was quick and painless. Awesome service all around
Review by ChrisCheshire1 week ago
The process for getting my phone replaced was painless considering the stress I was under at the time. I am so glad that I was able to get my new phone in a couple of days and was back up and running.
Review by Jullianne1 week ago
Everything was great until I tried to activate the phone and I was sent a SIM card that was already assigned to someone else. I then had to make a trip to the AT&T for a new SIM card. Also the guy helping me at the store tried to say I’d have to pay for a new SIM card and just wasn’t very helpful or friendly.
Review by Falkine Tininis1 week ago
Very easy to file a claim. Replacement phone did not arrive when promised. This is my second claim and I was told my policy will be cancelled because of that. So I can buy the insurance, but best not to use it.
My replacement phone is not new, but reconditioned.
Review by Barnali2 weeks ago
$300 for a deductible is too high for a used phone! Especially when at&t themselves said my deductible would be $149 because I haven’t made a claim in years. For 300 I expected a new phone especially one without scratches! Get a geek squad protection from bestbuy or AppleCare
Review by Toyna2 weeks ago
Fast and easy. Thanks.
Review by Nashelli2 weeks ago
Disappointed that the replacement was a used phone. Back-up resotoration caused loss of many passwords and links. Tweets no longer come through to messages. Very disappointing.
Review by Fennand2 weeks ago
Was told by AT&T that I would have a new phone in 24 hours and it took 72 hours. I was in NYC on vacation and am also a realtor so I really needed my phone and was lead to believe I'd get it quickly. Needless to say that did not happen, Asurion needs to have clearer communication with AT&T about how long it takes to get a phone!
Review by Supermonkey2 weeks ago
Quick and easy.. Got my new phone to me in a day... Great people made my bummed mood from broken phone so much better. Thanx!
Review by Forbe2 weeks ago
I am glad I deal with this company with great experience and always find a quick solution at your service
Review by Milly Quesinberry2 weeks ago
Top notch experience... from beginning to end call with the rep to setup the new phone! Add the fast and free delivery and this just was an overall great experience in time of need.
Review by Mahboob2 weeks ago
It was quick and easy. I was able to do it all on my phone. Simple interface, and easy. Thank you for the quick turn around time.
Review by Shadstaru Bertelle2 weeks ago
Complete care for customer. Replacement phone came in 24 hours very impressed
Review by Shaillender Jacofsky2 weeks ago
Very good service...
Review by Tarhia Nyonguo2 weeks ago
Excellent serves and I got my new phone quickly. And the customer service over the phone was even better.
Review by Pamart2 weeks ago
I want to thank your company, for sending me a replacement phone. The process was easy and quick.
SSG Al White USA (RET)
Review by Grout2 weeks ago
I was very please with everything... I didn't have to wait long for my replacement phone it was sent to me in a timely manner. The set up with customer service on line was perfect. My experience with the whole thing was outstanding. Thank you so much for making this process simple.
Review by Advt2 weeks ago
It was easy placing the claim. However, the phone that I had was not available and I feel like I should have received and email letting me know that one was not available but which one in comparison was.
Shipping time was fast. I also appreciate that I was given a discount for not having a recent claim.
Review by Aardappel2 weeks ago
Excellent service. Replaced my Apple Watch without issue.
Review by Ciciban2 weeks ago
I am very pleased that my replacement phone was a new phone. Job well done Asurion.
Review by HappySmile Doromal2 weeks ago
read the directions
Review by Shorty2 weeks ago
best results ever
Review by Hayah2 weeks ago
Amazing. My husband had his phone stolen while at work and Asurion came to our rescue. They replaced the phone and he's back doing thing. Thank you so much.