I filed a claim for the theft of my mobile and they will not cover it (I was pushed in a bar and my phone was stolen). They took weeks to reply and kept asking for documents (without checking those that were previously sent to them). They told me that they called me yesterday but I have no missed calls. When I was sold the insurance package, I was told that they would cover for theft or any incident. This was obviously a lie and they took advantage of the fact that my Spanish is not good enough.
Very poor customer service, unprofessional and shady services.
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Interstate North Circle Southeast 260