We collate all the best reviews from around the Internet so you can view them in one place
Review by Trina Robertson8 months ago
My replacement phone came quickly with detailed instructions. My return was credited to my account. Assurant did an amazing job, and this was during delay due to COVID. Thank you Assurant
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Review by Jerry Bruce8 months ago
The lady on the phone made it so easy. I would like to say Thank you to her . It was over the weekend but I had the replacement quickly. Thank you.
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Review by PHILIP EVERETT8 months ago
The service was excellent, one day late but still I was happy with it the phone came I sent my damaged phone off they credited my account and life is good !
I appreciate the help Assurant, you guys are great!
PS. I was sent an email saying that it was my second time and that I am reaching my limit I guess you will be stopping taking my payments per month
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Review by Darshell8 months ago
The process was very simple and quick.
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Review by Orlando Mireles8 months ago
Claim was filed on the 17th. Approved on the 18th, money withdrawn from my account same day as approved. Shipped on the 24th and received on the 27th. 10 days to receive a device after filing a claim is unacceptable.
The process to file was quick and easy online. The process to approve and ship is outrageous.
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Review by holly mathews8 months ago
Fast and easy to get the claimed filed online.
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Review by Uri Ruiz de Esparza8 months ago
I would give you 5 stars but. The replacement phone you sent was a different color in which we had agreed upon. Everything else was good.
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Review by trish luers8 months ago
I wouldn't recommend Assurant to anyone tlhey sent me my replacement phone which turned out to be the wrong phone okay mistakes happen. So they assured me we'll get the right phone out to you sorry for the inconvenience. So what happens I get the second phone replacement just so happens it happens to be the same phone we sent me the first time . No where near what my original phone is I have a 32GB with room for a memory card they sent me a 16 GB phone with no room for a memory card. What do they have an abundance of these phones and just want to get rid of them or what. How can you get the same phone mixed up twice ? I told them I don't care what phone you send me as long as it's 32GB and room for a memory card . So now I have to send this phone back and wait for the third phone to show up. Not very happy not very good customer service get people that know how to read the notes in your file and send out the right phone. What's so hard about that very dissatisfied canceling my insurance after this phone
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Review by CM8 months ago
This was a fairly easy process despite having to submit the same info via email twice over - one can’t be too critical when seeking assistance during this pandemic. Overall, everyone I spoke with was kind, helpful and managed to get my issue resolved.
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Review by Esmeralda G. Limpin8 months ago
My claim was processed immediately. Then my replacement phone arrived earlier than expected. The customer service was very helpful and reassuring . Thank you!
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Review by peter chapman8 months ago
I filed a claim on my cell phone with a cracked screen. The entire process was pleasant. Within three days I had my new phone and was on my way.
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Review by Miguel8 months ago
Great service
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Review by Stacy8 months ago
Without issues.
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Review by Ali B8 months ago
I am terrible with following up with insurance plans and usually give up and pay for a new whatever. This was the easiest transaction I've ever had. I sent an email describing my issue and they approved it within 24 hours and sent a new phone immediately. I only had to put my old phone in a pre-paid envelope that came with the new phone. Could not have been simpler!
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Review by Chris Reiff8 months ago
They were very polite and helpful.
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Review by rosa rodriguez8 months ago
Fast nd easy!!
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Review by Mary Short8 months ago
Fast sevice, easy and love my new phone!
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Review by Dominque Kilpatrick8 months ago
I love my new phone, my phone came in the mail rather quickly. I don’t have any problems with the company. Thank you so much
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Review by Sabrina Cobb8 months ago
I hade a great experience with Assurant. My order was processed on a Friday by Saturday afternoon my replacement had arrived. Could not be more pleased with the great customer service. Especially during a time like this with deliveries being delayed.
Thanks so much!
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Review by Jesus Rocha8 months ago
Customer service was great. Phone came rather quickly considering the pandemic going on. Thanks
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Review by djd33218 months ago
My report of a broken LG phone was processed quickly and I received my new phone in a couple of days. It was very easy and I am very pleased with the process.
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Review by Mayra Hernandez8 months ago
Great service, it was very fast and easy to file a claim online. Received replacement phone in a timely manner. Second time I've dealt with them and both times have been great!
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Review by CARL DUNKIN8 months ago
Both items from NFM bought ext. warranty from assurant the recliner seams in the seat area came apart not covered only four months old GE washer $ 530 about 14 months old finish flaking off inside the top rusting onto clothes neither GE or assurant will fix
