Booked a new property on their list (a cottage In Cornwall called Fowey View) , looked nice and clean. When we arrived, it was so dump, the bed linen was wet. We arrived that it was dark, there was no light outside to see the door entrance (we used our phones). There were no towels at all. When we woke up the following morning we noticed the following: dust and cob webs everywhere, mouldy plates, the outside furniture could not be used as it was so old. The garden had not been properly cleaned. the outside space was also dirty, the property had obviously just been patched up for rentals. There was no lid for the bin , no toaster and no oven gloves (no big deal about that). No wi fi. We asked for help and they did come to bring the towels, a toaster and oven gloves, kindly a welcome basket and , only after 2 days, to clean up the property a bit but by then we had done most of the work. It was august and we had to put the heating on everyday to keep the property dry enough . The humidity is a big structural issue that cannot be resolved quickly. The furniture could not be changed and the wi fi never worked. I feel it would have been honest and reasonable from them to at least offer a discount on our stay but of course they refused and said that it's up to the owner. I will not book with this company again as I felt they were completely unreasonable to charge us the full price. We thought the humidity issue was temporary but we then realised it wasn't. Anyway we were not going to look for another property in the middle of our holiday as in that area it was all fully booked.
We paid exactly as much as another cottage in Wales we had stayed at just a week before but it was 1000 times better, warm, dry, in great state and we had all and more than what we needed.
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Unit 10, Hayle Business Park, Marsh Lane