Went to the trafford store and enquired about expiry date on card...told i had until 2020
And nothing to worry out...
False information given...when i went to use card this weekend turned out it had already expired!
Complained to head office whose customer service skills are even more shambolic...rude and basically called me a liar! Wont be shopping here again thats for sure
Review by Invalid3 years ago
I was a bit hesitant looking at other reviews, but Aspecto were the only business selling the Barbour Duke Jacket in the colour I wanted (Bark), so I ordered online, using my credit card. I needn't have worried. Got an email confirmation a few hours later telling me it had been dispatched. The jacket arrived the next morning by Royal Mail Parcelforce (signed for). Exactly as described. Couldn't be quicker. Got a first time buyer discount too! Super service. Very happy.
Review by EmmaLS3 years ago
I ordered a pair of Armani trainers from Leeds the store manager promised me they will arrive on Tuesday and it's Thursday I have not had a call and very annoyed and upset I have thought long and hard and have realised its racial thing.
Review by Katdubba3 years ago
I bought a Barbour Duke jacket. 4 days delivery to Sweden and a very good price.
Review by Rachelm3 years ago
My mum bought me a new jacket from the store on Ingram st it was too small so I took it and exchanged it for a larger size which was ok I then got home tried it on and she noticed the back was ripped and the button was taken off she took it back to the shop to be ridiculed by the manager Gary Muirhead and spoken to very rude he told her it had been worn and that he would only try and fix it after being embarrassed she agreed and he said he would call in a few days one week on and still not heard from him she phoned and told him that she contacted consumer rights and under the consumers rights act 2015 the onus is on the store to fix it or refund it he told my mum the jacket is in Manchester still and he would phone then and get a time it would be ready we are still waiting not happy at all this guy is the manager of the store aswell 😡😡😡
Review by MrLemaistre Derrow3 years ago
I bought the shoes from this shop.
Then soon mail was sent from the shop automatically.
What they writie is wait til being sent further e-mail, but I have not received any e-mail.
I was so worried and send e-mail over and over again.
However they don't do nothing but sending sales information.
Review by AlG5 years ago
just ordered a pair of shoes on a special delivery for Saturday and it did not arrive - not saying the site is bad its just over promising and under delivering I don't like
Review by Magen5 years ago
I got my shoes in the mail today, and apart from a teensy (but barely noticeable) scratch on my Melissa shoes, I'm very happy with my new item. I ordered over the weekend, and shipping from UK to Canada was not only relatively cheap (compared to other sites that I checked out that sold the item I wanted) but very fast and took around 3 business days. Seeing as I was based in Canada, one nice thing I really liked was that the order was tax-free and deducted the UK VAT tax from my order total, which other sites like ASOS do not take into account on international orders. I would definitely order again in the future should they stock something I want, and I'd recommend this site to international shoppers for the fast shipping and tax deductions.
Review by Ayall Takaha5 years ago
I was ordering my first barbour jacket and was vary wary of some of the bad reviews other websites got and some of the bad reviews for Aspecto. I contacted Aspecto's customer service who were fantastic, placed my order and it arrived on my doorstep the very next day. I have not got a bad word to say about this service. Would absolutely order from Aspecto again.
Review by Whitefire6 years ago
I URGE YOU to choose a different retailer!
Aspecto have been happy to take my money time and time again but have ZERO INTEREST IN AFTER SALES!
I first started shopping with Aspecto around 5-6 years ago and have bought several (expensive) items including hoodies, jeans, t-shirts and jackets from them. When I first started to shop with them they signed me up to their 'Loyalty Card Scheme'; spend £500 and get a £50 voucher, for every £500 after that get another £25 voucher...seems good right? WRONG!
I must have spent well over £1200 with Aspecto and upon recently purchasing a £400 jacket the assistant at the till told me how I'll have enough for a voucher if I shop with them regularly. Here begins the PROBLEMS: He swipes my 'loyalty' card to load the points on to, and to mine and his surprise the account shows an Asian name with no other details...me being a white male he points out that this wasn't my account card.
HOW HAS THIS HAPPENED?!
HAS SOMEBODY IN SOME SHOP GIVEN ME SOMEBODY ELSE CARD?!
WHAT'S HAPPENED TO MY CARD?!
HAS MY CARDS ACCOUNT BEEN WIPED CLEAN (ACCIDENTALLY OR MALICIOUSLY)?!
IS SOMEBODY WALKING AROUND WITH MY CARD AND MY PERSONAL DETAILS?! WILL I LOSE ALL MY LOYALTY POINTS ACCRUED OVER THE YEARS?!
He assures me that it's fine and it'll be sorted, just call customer services and they'll add the points on for you manually. OK....
I call customer services to add the points on and they tell me that there's ZERO points under MY NAME!!! They don't have a clue what to do. They tell me that they'll escalate it and have somebody call me back. To the credit of Aspecto I get my callback within the SLA given. Apart from that everything afterwards was ATROCIOUS. I'm called back by a guy in Leeds who claims that its "his company and who implemented the loyalty card system and its impossible to wipe points from an account" OK, so this should be an easy fix then right? WRONG!
He goes on to tell me he can't properly attain all of the information needed because he needs to look into the card that I handed over in store to resolve my issue, but becuase the store had cut the card up at the instruction of the store manager there's not much be could (was willing) to do.
Hes aggresive, talking over me, interupting me telling me "you're not listening are you?!" He makes me out to be a LIAR and tells me that he isn't going to believe that I've made any previous purchases from any of their stores without proof of receipts (some from 5 years ago bear in mind!), that it's "just stalemate", they're not prepared to give me any vouchers I would have been entitled to if I'd have hoarded my receipts, so just save up some more points and, although there is something gone wrong in our process somewhere along the line, unlucky Mr Customer - you're going to lose out and not get what we advertised to you.
He even went on to say to me "well you're not going to get anything so if you want I'll just close your account with us" YEAH - CLOSE MY ACCOUNT! Next time I'm in Manchester I'll walk past your shop and straight into a more established chain store. It's for reasons like what's happened above (and trying to save £50-£75) that smaller, independent retailers are going out out business all over the country - and I hope ASPECTO go out of business for trading like this!
The only reason I'd buy clothing (and help keep smaller companies afloat) is to have a more personal service from an assistant but if you can't even get that right then what's the point...What would big company do for the sake of £50?! They'd HONOUR IT, keep a happy customer and a good image. Aspecto have failed to do any!
***TAKE MY WORD, SHOP WITH A BIGGER RETAILER WITH PROPER SYSTEMS IN PLACE, AND WHO ARE CAPIBLE OF DOING SOMETHING FOR THE CUSTOMER IF THINGS SHOULD GO WRONG!!!***
Review by Drummond6 years ago
Excellent, faultless service. Fast delivery, they responded promptly to emails, the product (Barbour) was perfectly packed. They have really got their act together.
Review by SoundFriend6 years ago
5th Jan: I placed an order and as per the instructions in the terms and conditions, sent an email to request it be delivered to my work address. No answer.
8th Jan: I get an email saying the order was with the courier and would be delivered to my home address. I emailed in. Again, no answer.
11th Jan: no package at either address, so I chased up Parcel Force - it's at the depot in Glasgow ?! I emailed using the website and finally a reply ! Cust services say they will contact Parcel Force and try to have the package redirected.
14th Jan: Parcel is delivered, but to my home address where it has been left with the porter. He only works Mon-Fri 9-5 (when I am at work) - hence the request for delivery to my work address.
So, I still don't have and don't know when I will get my order. 9 days to deliver is completely unacceptable and delivery to the wrong address could easily have, and should have, been avoided. Very, very disappointed.
Review by Sunint6 years ago
Having finally tracked down a Barbour Jacket for our son's Christmas present from Aspecto I must say I was a little anxious that it would arrive in time. I needn't have worried, it was delivered within 48 hours of ordering, well packed and in A1 condition.
Would use again and recommend.
Review by Selenatb Stenbøg6 years ago
I ordered a jacket (3 times by accident) once I realised my mistake I contacted the company via e-mail & they sorted out my error immediately without any fuss & my jacket arrived the next day! I am very happy with the service & product & a very good price!! Thank you Aspecto!!!!
Review by Garnell DaltonCustomer6 years ago
Highly recommended, easy and safe purchases.
Review by Yeoman6 years ago
My purchase was sent well packaged and In good time. Very happy with purchase and overall service recieved.
Review by Paator6 years ago
Excellent service couldn't fault the delivery, will definitely order on-line again.
Review by Yakashimoto6 years ago
This is the worst online shopping experience I have ever had
Review by Iriani WestCustomer6 years ago
Top quality goods, service excellent. Problem with PAYPAL address, picked up and sorted by despatcher. No other company has ever noticed error on address, so very thorough customer service, cannot fault.
Review by Lamb Mallory7 years ago
Good quality clothes also delivery is very good I like aspecto because its not like other shops they are actually helpfull and chill to talk to and will help you.
Review by Carmeta7 years ago
fantastic service and delivery highly recommend aspecto.com
Review by Woollyjoe Urrestarazu7 years ago
Super fast delivery! Highly reccomended!
Review by InputHealth7 years ago
I have had a few items now & not once have i had any problems. Top quality & service, recommended to many friends.
Review by Angirmaa7 years ago
I ordered my new Timberlands at 1.15 pm, they arrived the next morning. This is the kind of service I like. The product was exactly as I expected and the communication and tracking worked as they should. If only some other retailers could get their act together instead of paying lip service.
Review by JillZW7 years ago
I paid £6 recently for a t shirt to be delivered! Total disgrace and blatent profiteering! In addition ASos do free delivery!