ASPCA Pet Health Insurance Reviews

Best pet insurance plan around!! Chance,our 91/2 year chiweenie is well protected and we are extremely happiest people now.

The best pet insurance I've ever had. Quick claim processing with direct deposit.

i never had pet insurance until I got my Abby. They have been wonderful with reimbursement of my funds in such a quick manner. My vet sends in the claims, they let me know they rec'd them and then money appears in my checking account with an explanation of benefits sent by email. I could not be happier with them.

I have had several other pet insurances over the years but we will stay with ASPCA as long as we have dogs. They have numerous times called me to check on my Lola when she was so sick just to see how she was doing! It just meant so much when we were struggling with her having Cushings and SARDS to have a call just to check on her! Such a great service. Thanks again for having great customer service!

Writing a review for a product is a straightforward endeavor, rate the merchandise,pass along the pros and cons. But in this case I am not rating a product, I am rating more than that. When faced with a crisis with your pet that will cost thousands of dollars, you hope that your insurance will pay. You assume...that's what you pay the monthly premium for. Yet while sitting next to another pet parent who was panicked because her insurance did not cover her dogs emergency surgery i became panicked and phoned a rep. First thing, the rep could read the anxiety and crackling in my voice and reassured me and calmed me down. She asked what was going on and explained SHE could not guarantee benefits over the phone but would work with the surgical staff to immediately get an estimate to their dept that would approve the procedure or not. Within an hour the procedure was approved. The kindness and concern for my well being and my pets was greater than my friends or our family other than our immediate family. It should be noted that this is the second time in three months we had to call on our insurance, met with the same care and respect. Regarding ease of submission, you literally load an app and take a picture of your bill and submit it. That easy. For the initial registration I had a rep help me because I have tech anxiety lol and she was so kind. I am so happy I went with this insurance. There is an insurance offered at the hospital we go to...they sell it as an insurance while you are vulnerable but it really is just a discount on the bill, small and then you pay payments with high interest. I was so flabbergasted. I'm so happy we signed up with ASPCA PET HEALTH INSURANCE. They really do care about pets and their families

I’m writing to all future and existing customers to make them aware of the way this company runs. Be aware that if your pet gets sick, the insurance company can easily deny coverage based on lab work performed previously. There are many customer with the same complaint or even worse, just read the reviews with 1 or 2 stars.

They will simply deny any coverage if your pet had elevated numbers in previous lab work and label it as preexisting condition.

All this time I thought this company would be a peace of mind to us when you need them the most. But I was wrong and they just took all the money I’ve paid for about 3 years.

I never used their benefits because my cat has been healthy for about 14 years. Now my cat has been unwell, she lacks of appetite and has weigh loss.

I took her to the vet, they did a completely lab work and the doctor said that her kidneys are failing. The doctor suggested three days of IV fluids in the hospital to help her with the toxins in the blood.

I called ASPCA to have an authorization to proceed with the IV therapy, and they simply said that they won’t cover it because this is related to a lab work she had 2 years ago.

Now, not even the future care is not going to be cover but the also the tests and visit performed yesterday.

My cat was never diagnosed with any disease before now, but the insurance support their denial based on the lab work she had two years ago.

They just let me paid the premiums all this time but never notified me or letting me know that due to those test results my cat was never going to be cover.

Now after paying more than $600 in premiums for the “Illnesses and Accident” coverage and another $500 for yesterday’s visit, they keep telling me that the latest test and vet visit won’t be covered because it is related to the tests two years ago.

Now if my cat passes away, the euthanasia and the cremation won’t be covers because according to the insurance the visit and lab work is related to the tests performed 2 years ago and those charges won’t satisfy the deductible.

I’ve talked to them several times and they simply don’t care.

I wish I knew about they way they do business.

This is simply not fair to my family and any one with a beloved pet.

Even though I tried to straighten out a billing problem, I was subsequently billed for an incorrect, higher amount.

Otherwise, great service, coverage, and very easy to submit claims.

Having ASPCA pet insurance has been a lifesaver, both financially for me and literally for my pets. The policies are customizable, easy to understand, and the coverage has been as I've expected it to be. Absolutely worth it!

Saved me thousands!

I had been paying for injury and illness insurance for my cat from the age of four (he's eight now). Until recently, I had never really had to claim for any of my animals, so my husband made fun of me for this extra expense. July 2nd of this year, my cat stopped eating. After 6 weeks of diagnostic wonder and testing (and, in total, over $6k in bills), he recently came back positive for stomach cancer. Without ASPCA health insurance, we would have never been able to afford the diagnostic testing that allowed us to consider all of our treatment options for our beloved pet. They approved claims within about two weeks, and we had reimbursement checks within the month (often sooner). They're even covering (90%) the OTC and prescription meds he needs between appointments. If I would recommend anything to loving pet owners, it would be to get health insurance for their pets. It made the difference in my family.

I have had this insurance for my dog for almost two years and have filed several claims. So far I have been very satisfied with the payment of my claims.

ASPCA pet health insurance has been wonderful, they let you know when they receive your information and keep you informed every step of the way right up until you receive your insurance check. I have to say, this insurance for my pet is far better than the insurance I have for myself.

Cost is fair, coverage is good! The only downfall is that it sometimes takes too long to be reimbursed.

I love the ASPCA Pet Health Insurance that I have for my 3-year-old Miniature American Shepherd.

The website is awesome. I fill out my claim on line, attach my scanned invoice, submit it, and the processing begins. Tracking the claim on the website is spot-on. Turnaround time is good.

This is my pet insurance for life!

Thank you, ASPCA!

Process for payment and reimbursement is clear, easy, and sufficiently quick.

Coverage is clearly documented and easily located on the website.

Whenever I have needed to speak w/someone directly. Customer service has been very good.

My only problem (& it’s not really a problem) is the length of time it takes for me to get reimbursed. That being said, when you do things on your phone you always have a problem interpreting pictures & descriptions of the services. I will definitely say I’ve gotten my money’s worth since I obtained this for my dog.

Great company to work with

Always a fast response and payment.

The best to deal with. Such a good decision to go with this company. Claims paid quickly!!!

I faxed my claim and received an email stating that they got the claim and would be reviewing it. Before I knew it I received another email stating the rob and the amount on the claim they will be sending me. I received the check a few days later.

Decent insurance, especially for younger dogs. With older dogs be prepared to hear that certain problems are pre-existing conditions and therefore excluded. The pet insurance industry makes it tough for people who adopt older dogs.

So far our experience with ASPCA pet insurance has been good. Our claims for our dogs knee injury and consequent surgery were processed fairly quickly once out vet provided the needed info. As long as their rates stay reasonable we will br happy customers.

I am so happy I picked your insurance to cover my fur baby.

The best pet insurance you can get! They truly care and they process claims in a very timely matter. It never takes more than 2 weeks for me to be reimbursed.

I have been completely happy with the coverage and the insurance carrier. Great service and response. My do is my best friend.