Will never recommend ASAP tickets to anyone close to me, customer service never followed up with me when my husband was held back at the airport for 3days. Was told to reach out to the agent he got his tickets from because the itinerary was not showing in their system. The agents at asap ticket kept me waiting and promising they will get back to me to no avail. Poor customer service.
Review by Thaiba2 weeks ago
Worked hard to get my business
Review by IngridN2 weeks ago
You have an excellent service, you cater your customers to the max, I salute you and Empress is very commendable. More power to ASAP. Thank you thank you very much
Review by Jophiel Lindin2 weeks ago
I had a great travel experience. I took last minute flight in summer from Chicago to Amsterdam and saved so much money!
I had no problems with communication, flight information, check in, and my flight was great. United Airlines to Amsterdam the crew was so amazing a hospitable. Food and drinks provided was good quality and made the flight comforting.
Review by Broadmoor Ahdi2 weeks ago
Great service, very helpful with troubleshooting unexpected problems. Arthur was very helpful!
Review by Olugbenga Wildney2 weeks ago
Roland was patient and persistent.
Review by Chipper2 weeks ago
Milo was very helpful and experienced. He managed to give me a good deal.
Thank you Milo
Review by Janelee2 weeks ago
Review by Generac2 weeks ago
Jonathan Was grate and try to do whatever i need.
Review by DouglasDean2 weeks ago
Basil is always very helpful in finding the most affordable options for my international travel!
Review by DanDiamond2 weeks ago
Very competitive price.
Review by Nokol Cestrone2 weeks ago
I really don't know where to start. Do not book flights with these people. We booked flights to go to America for our son's wedding in October. My husband became ill and the wedding is postponed.
The airline has kindly said that they would waive their fee and move us to another flight.
Customer service, what customer service? It's awful. No one listens, understands or cares. We are dealing with some one who barely speaks any English and who sends emails which make no sense and we just can't seem to get anywhere.
Wanted to charge us £790 for 2 people to change our flights (We are a party of 7). Then they needed to see 'proof of relationship' so sent birth certificates and marriage certificates only now to have been sent an email asking for over £2000.
Absolutely unbelievable, and all this whilst dealing with the stress of my husband's illness and the sadness of now not seeing our son.
We've even explored the possibility of going to London to their offices (in Mayfair no less!!) to try to speak with some one who actually speaks English.
Review by Moker2 weeks ago
Excellent customer service from Brad
Review by Mauzz2 weeks ago
Review by Shekher2 weeks ago
I dealt with a very nice young man who was clear and even answered my phone call after hours . So far so good
Review by Ilgin2 weeks ago
Very helpful and polite.
Review by Bhanuteja2 weeks ago
Nichole was so very helpful!!!
Review by Köstinger2 weeks ago
Irelia was absolutely wonderful!!! I’ve never travelled internationally before, and only twice to another state, so I had no idea what to expect...except EXPENSIVE. But, that wasn’t the case!! Great deal, extended time, a pleasant experience, and very thoughtful and caring. She also gave me additional landmarks that I should visit! I can’t wait till our trip to London!!! Thank you Irelia💜💜
Review by Shmidt Delprat2 weeks ago
Kristoff was very professional and knowledgeable. I would have him help me again anytime.
Review by Iuguesr3 weeks ago
The agent by the name Sally is fantastic from the start of our conversation to the end. She was very patient and walked me through to accomplished the purchase of the ticket. I highly recommend ASAP to my friends.
Review by Pichai3 weeks ago
You are always helpful if I'm in need
Review by Czaczki3 weeks ago
Excellent service satisfied
Review by Spillfreak3 weeks ago
Great communication skills very easy to talk too, the answer right on the point, and acting fast. Very very happy experience.
Review by Chompol Elephants3 weeks ago
Esay is such a nice CSR. I like how she handles her costumer. her witty personality helps a lot.:)
Review by Bodun3 weeks ago
Excellent service, quick response and efficient customer representative.
High five to Ms.Rebecca for doing an excellent job!