I saw a beautiful set of bridal rings on this website. They were made with white gold and covered with rhodium. Apparently rhodium can wear off extremely quickly - not a problem, that was clearly stated. Apparently it gives the ring a vintage look... I emailed the company to ask if they had an image of any of their rings with the rhodium worn; I loved the rings looking completely black and wanted to know what I would be buying. They replied saying they didn’t. I asked if their guarantee covers returns. The rings are beautiful completely covered in rhodium but how will I know if I love it as much once it’s worn into its ‘vintage’ look if they don’t have one picture of what that could look like. That’s when I received this response, verbatim:
“Correct, these are exclusive high jewelry pieces, very labor intensive made custom for every customer bride individually and are simply not try to buy pieces. You just mentioned if you may not like it, we totally support this understanding but if we see a slight try to buy intention we will simply refuse an order. Our customer base is a bit different, we are not a typical shop with ready inventory but these are exclusive master works that we put high labor in, for that reason it may not be suitable for everyone. We totally understand your point of it may not fit or you may simply not like it, but we cant just make it for one to try before committing to keep it and frankly we hardly have any returns, the ratio is like one out of 200 and returns are not the case at all with our rings. That policy is there to prevent try to buy orders, to make sure the buyer is in absolute awe when ordering, this will help us to deliver their absolute satisfaction beyond expectations is the way we work. So if there is a slight even chance you may not like it or it may not fit your personality or aesthetic style, then I would absolutely not recommend ordering a jewelry from us as these are not returnable, signature pieces.”
Would anyone drop £2,000 on an item that they could not guarantee they would still love in, potentially, as little as a few weeks. This was for a bridal set of rings. A lifelong commitment. Wearing these rings to show my beloved that I choose him and only him. And I could end up hating them.
I have never felt so belittled in my life. All I wanted to know was if I didn’t love the final look, could it be returned. The level of unprofessionalism is beyond incomprehensible. After this interaction, Gnel’s “master works”, are as disgusting to me as he is.
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