Arrow XL Reviews

Josh & Corrie
Fabulous delivery guys . Rang to inform on their way . Couldn’t do enough very pleased with service 😀

TERRIBLE SERVICE!!!

been waiting 2 weeks for delivery, after booking delivery date and time, taking a day off work to be at home for the delivery, they decided NOT to deliver and all I heard is: contact us again, and we will rebook. why? oh, we don't know what happened.

GREAT, THANKS.

Avoid at all costs.

Was updated as to when goods were going to arrive.
Arrived well inside time slot.
DARREN & ALEX were very polite, even wiped feet as they came inside CARRYING the item.
Great attitude towards peoples homes.
Thank you.

Ian & Lyle delivered my lawnmower well within delivery time put it in my back garden lovely friendly men very polite I hope you read these reviews and give these men the praise they deserve Thank you from a very satisfied customer Mrs Butler

Mark and Russell delivered my corner sofa, they called 15 minute before they arrived and delivered my sofa within the delivery slot time.
They were friendly and respectful of my home, they also put my sofa together in minutes with great care and positioned it perfectly then took the packaging away. They did this all incredibly fast with professionalism.

Very good service, cheers guys

Omar and Robert were fantastic, called me to give a more accurate time for delivery, and brought all the heavy boxes in for me.

lovey customer service and very polite even took the rubbish away. Thank you guys

Patrick and partner from stevenage depot.
Great service. Email, text and a call to give delivery time.
Helped unwrap sofa and put into place. They took all the packaging away for us and were real friendly guys.
Thank you

Josh & corie were absolutely amazing. Called to say they were running early but asked if it was OK to deliver and didn't assume. So polite and respectful, they carried to the place I wanted it. As I'm disabled this was an enormous help. Staff well worth looking after. Thanks for the exceptional service

Really nice and helpful deliver people quick and efficient and polite delivery people Omar and Robert where very good.

Josh and Coney were great. Good communication, polite and turned up exactly when expected .

Had a full bedroom suite delivered today, kept up to date with the delivery, well done josh and Corey would highly recommend..

Ian and Kyle delivered my new integrated fridge freezer. Was kept informed of delivery progress at all times including updates that they were running early.

Ian and Kyle were polite and helpful.

Very pleased with the service.

Got a message to say Arrow XL was delivering my new TV between 3.15 and 5.15 . At 5.17 I got a text to say they were running a bit late but would be with us shortly . Waited until 7pm and still no delivery . I tried to contact them but couldn’t . The online tracking was hopeless. It kept telling me the tracking number was wrong even though I was using the number given. I rang the company I ordered the TV from who put me on hold whilst they tried to find out where my delivery was . I was then told that Arrow XL were running unusually late but I would definitely have my delivery by 9 pm that night , it didn’t arrive . That was yesterday and I’m still waiting for it . I am now going to have to contact the company to try to find out where it is . I’m not happy at all . I had to take a couple of hours off work unpaid to be home for the delivery so Iv lost pay and still not received the TV . I also give my old TV away to a friend as I expected my new one to come so we sat all last night with no TV to watch . This is a terrible service . I would never pay to use this company in future . I normally use Yodel whenever I can and they are hands down a more efficient company than Arrow XL . I wouldn’t recommend this company at all , they’ve cost me lost in pay , wasted my time and still no delivery

Very good, Ian andLyle very polite and helpful

Another video on youtube with my private details on when will this company stop this
From happening

Delivered new kitchen appliances today and were booked to disconnect and remove old and connect new. Service was far beyond that I could have expected. Didnt get their names but should have as these men deserve a pat on the back at the very least.

Luke and Arran delivered our TV this morning on time and with great service and happy nature.
Not only was it on time but they also called 15-20mins earlier to advise that they were on the way.

Arrow XL were the courier for our bed. The bed was out for delivery and was then broken before it got to us.. As a result we had to re-order the bed and the second time it was out for delivery it was not loaded onto the van. After several phone calls we were promised that the bed would be delivered the following day. I didn't receive a text message with a delivery slot so I thought something was up.. I called and the bed had not been processed for the following day (Saturday), meaning that I need to take another day off work, which will be my 3rd, to wait for a bed. Very disappointing as I called them at 8am, I would imagine that it could still be delivered today as it is very early in the day, but I was told that this wan't possible.

Calling Arrow XL is incredibly frustrating, whilst the staff are friendly and polite there is very little that they can do, for some reason they are unable to check things with the warehouse / delivery team quickly?

Shamis & Grant delivered my new tv this morning. Very friendly, called 20 minutes before it was being delivered, on time & service with a smile.
Kept up to date with delivery via website which was good as I could get on with things.
Thank you Shamis & Grant

ArrowXL delivered my sofa that I bought through Sofaclub. They kept me informed of the delivery time which changed throughout the day. I know these times are an estimate and they have traffic to contend with so not gonna moan about that. Jessica and Daniel delivered my sofa in a friendly, professional manner. They were very nice and put the sofa together and positioned them were I wanted them. They took away the packaging also. Thank you Jessica and Daniel for all your hard work, a three piece and two piece sofa were not the lightest delivery for you. Your a credit to the company. Thank you ArrowXL.

Very very good service from Corey and Josh today.. even phoned half hour before collecting great all around thanks guys !

Thanks to Josh and corie for a fast and efficient delivery of my tumble dryer delivered on time on the date chosen very pleasant young men very pleased with the service

Ian and Kyle arrived within the hour of my 2-hour delivery window. Even more impressively - I actually received a phone call 30-minutes prior - to notify me they were on the way! If only all of my deliveries were this punctual & efficient - thank you for making my day start so smoothly! ;)

Have had to contact via email and telephone on about 6 to 8 times around an issue with an Amazon delivery of a small shed. Should have been delivered on 17th July; wasn't left and no calling card left; item shown on system as delivered.
Contacted and appeared to be accommodating and helpful, but delivery cancelled on second and third redelivery day as I agreed and took day off. Still waiting for item to be delivered. Not impressed with quality of actual service poor correspondence level and expect me just to appear at house when they turn up unannounced.
Cannot honestly recommend as my experience has been stressful cost me annual leave and money.