Arrow XL Reviews

Ive used this courier twice now and both times they have been perfect. The rang before and also carried my tv up to my flat door for me

Had our lovely new sofa delivered today by Andrew and justin! Great guys. They also work amazing together as a team. They called 20 minutes before arriving and put the sofa exactly wear I needed it as I am pregnant I didnt want to have to struggle doing it myself!
Thank you both!

Yet again had a delivery cancelled by Arrow XL.
Do not use this delivery service they are a complete and utter shambles, there are more professional couriers out there who do not loose your parcel twice, Arrow XL lost the original package only to find it and deliver it damaged, waiting for a replacement and collection for the damaged item only to be told by text that they have now lost the replacement!!

Booked my item in to be delivered today over 2 weeks ago. Received text and email yesterday confirming my table and chairs would be coming today between 12:30 and 14:30. Tracked on arrow xl website and up to yesterday was all scheduled to be delivered today. Booked the afternoon off work (I’m a nurse) to now find no delivery has been scheduled in? Advisor I spoke to was rude, said she did not know why I’d got all notifications that it was to be delivered today when it actually wasn’t, also said she can’t tell me when I’ll actually get it as there’s no delivery slots available? It’s my sons outdoor birthday party tonight and we have no table or chairs and I’ve used half a days annual leave unnecessarily and still have no idea when I’ll be getting my table and chairs?

1 star is being generous.
Absolute disgrace of a company.
STAY AWAY AT ALL COSTS.
They repeatedly lie to you and book deliveries in knowing full well they haven’t got the stock to deliver it.
Cost me a fortune in booked days off work for non-deliveries.
An absolute shambles.

Excellent Delivery from Simon and David today Thank you

*there is more than one arrow xl on this site, I am posting this review on both, just to make sure*

I recently ordered a mattress from otty that was due to be delivered by ArrowXL on Monday 20/04/2020 between 7am and 9am with a call about a half hour before delivery. When 8.30 rolled around and I hadn’t had a call I went online to track my order and was slightly worried when I saw my order hadn’t even been dispatched.

After much wrangling and complaining I did manage to get my mattress delivered the next day, but only after originally being offered a delivery slot 8 days later.

I spoke to a manager at ArrowXL who told me that my delivery should never have been missed because ArrowXL had only recently gotten Otty’s business back after messing things up before and that they were currently focused on getting things right while in the probation period. The intimation being that if ArrowXL were not still in that probation period the 8 day delay would have stood and I would’ve just had to suck it up.

This experience has made me very bitter, I’m not gonna lie. Not helped by the fact that, to “apologise” for the stress the manager from ArrowXL promised me a bottle of wine. She even joked that she would use a different courier so I would have a better chance of it showing up. Unsurprisingly I never did see that bottle of wine....
..........

All I can say is that the first thing I do now when I want to order something online is check which courier they use and if it turns out to be ArrowXL I take my business elsewhere, even if it means paying more. At least I’ll get my stuff delivered.

Had a delivery today (within the time scale to give them some credit) which was dumped on the ground in front of a block of flats that I don’t even live in. This was a large furniture item and no care was shown at all. Luckily a kind neighbour came and notified us. Absolutely no attempt from the driver to contact us despite the email clearly stating that contact would be made by the driver so we had no idea at all that the delivery had been made. The whole thing is a bit strange! I understand contactless delivery is required right now but at least give customers a fighting chance by leaving at the correct address.

Had a delivery today from John and John. Was a table and chairs weighing 43kg which is really heavy for me. I’m one up in a flat and they told me they weren’t allowed in the building I had to go down and lift it up myself, I’m heavily pregnant and had no one to help me so I had to go and struggle with it up the stairs myself I am absolutely disgusted by this. Any other delivery driver would have brought it up to the door and stood back but no not these lazy useless people!

Very polite and friendly service

Supposed to have a new mattress delivered today. When they hadn’t shown up after the end of my delivery slot I contacted their “customer service” team, which was a nightmare all it’s own, only to be told it wasn’t put on the van to “prevent damage“ and really they were doing me a favour. Now I have to wait another 8 days for something that was supposed to be delivered within 5 working days. I will certainly think twice about ordering from any company who use these guys as courier in the future.

Awful service

Package arrived 1st thing this morning, stuart and Phil, the delivery team, keeping me informed all the way.
During these difficult times with Covid19 they were both helpful and very responsible.
Thanks guys.

Driver called to inform me of delivery time. Then when arrived, went to wrong flat (was seen out of the window doing so) and left before we could get to them. Had my phone number so no idea why they didn't call to ask for entry.

Had mark and Shane deliver item for me today very good very polite gd job very nice people

Matt and Nick made contact before they arrived. They rang again when arriving. Checked with me about where the 2 beds (6 boxes) would be delivered.
Fast and efficient delivery to my home.

Barrington was very polite and friendly and put my delivery exactly where I wanted it

Thank you crew (Barrington and Mark): Excellent service, you were extremely helpful and friendly. Very pleasant service:-)

This is the worst delivery service I have ever used. I ordered a dishwasher at the beginning of December and it was due to be delivered in 3 days. The driver phoned on the day, and refused to bring his lorry to us saying the roads were too narrow. I told him full size bin lorries, removal vans and oil supply lorries all managed. He hung up on me. 5 phone calls, 4 emails ( 3 unanswered) passed and all assurances were false. It took over 2 weeks to get the delivery, and it only happened when I offered to meet the lorry at the T junction before my house, with my car. When the “lorry” arrived it was around the size of a transit Luton van! Hardly a large lorry and it would have made it up my road no problem with a competent driver! The men put the dishwasher in my car boot but flatly refused to accompany me the 100 yards or so to my house to unload it. They said they “were not allowed to!!) leaving myself and my disabled husband to struggle. I have never met a more incompetent, discourteous and inefficient company, and I hope I never have to deal with them again. DO NOT USE ARROW XL!

Big thank you to Omar and almanatas fantastic service very polite rang before they arrived to confirm time would definitely recommend

Great communication and nice happy delivery men!

Was updated as to when goods were going to arrive.
Arrived well inside time slot.
DARREN & ALEX were very polite, even wiped feet as they came inside CARRYING the item.
Great attitude towards peoples homes.
Thank you.

Sofa did not arrive at given date, no contact made to explain why.

When contacted they stated the vehicle had broken down and that our delivery was going back to the queue. So we will have to wait another 2 weeks.

Awful.

Very very good service from Corey and Josh today.. even phoned half hour before collecting great all around thanks guys !

Excellent service from Luke and Arron! Friendly, helpful and professional, top service and a very happy customer
thank you.