Arrived at a cabin that did not look like it had been inhabited or updated in years, or cleaned in months. Spiders on pillows and floor, dust on bedsheets, creepy animal scratching sounds from one bedroom.
Was thankfully moved to a cabin that was clean last minute, albeit this happened over a late night call with the reservation manager at midnight.
Reservation manager was very helpful, but wish we could’ve avoided this whole situation altogether.
Beautiful house! Everything was great except for the fact that there was no AC. It made it unbearable at times.
Review by Altonya3 months ago
WORST TRIP OF MY LIFE. The house was musty and dank, NO PRIVATE DOCK as advertised we couldn't even use our boat on the lake, however its falsely advertised that you can. House was just ghetto, outdated (carpet in the bathrooms??) smelled of mold and mildew, exposed tacking in kitchen with nails, broken furniture my child was injured on, tiny low ceiling rooms, uncomfortable beds, ridiculous tvs with no wifi ability, just overall depressing and old. I will never visit this town again based on my experience with this unprofessional company.
Review by Mentrik3 months ago
Me and my family loved staying at the Maple Lodge cabin!!!! It is VERY nice and roomy. The bonis was the girls playroom that my girs absolutely LOVED playing in. Super Cute! Would definitely recommend staying there and would love to stay there again myself.
Review by PocahontasTPC Jumonville3 months ago
Great place! Loved the location and amenities. Beds were comfortable, blankets warm. Just stay away from the Arrowhead Spa and Resort.
Review by Lavert Maggio3 months ago
While response to our calls was quick, we were promised a replacement item that was broken in our unit but after two days never received.
Review by JaySchoeppe3 months ago
Review by Zaragosa3 months ago
Great team, very responsive and quick to deal with any issues. We have rented cabins few times from arrowhead retreats.com and had been satisfied every stay.
Review by Hathey4 months ago
Enjoyed the Chalet Rainbow Trout, close to everything if you enjoy a short walk, beautiful views for sure, the place does need updated badly but had everything we needed! Enjoyed it!!
Thanks, Sandy Chapman
Review by WendyBolt4 months ago
There were hundreds of ants and no solution from Jeanette. There were mouse droppings all over the guest house with no solution from Jeanette. The house overall was dirty, the ant problem was only solved when I called pest control myself. What a horrible experience at this house, a real shame that Jeanette is not mentally capable of doing anything at all.
Review by Flight Zonai4 months ago
Nice get away spot
Review by Trygva4 months ago
Great spot - close to the lake and shops. We would definitely return!
Review by Maheshbhai Diella4 months ago
Very quick to respond to any type of question. Informative to customers.
Review by NChristopher4 months ago
My family and I needed to book a quick getaway for the Easter weekend. We looked around and everything was either already booked or really expensive. Grant and Jeanette worked some magic and got us up here at a great price. The Yellowstone Lodge is perfect for our kids: ages 6 to 16: pool table, foosball, ping-pong table...and the property is so large that my wife and I can still watch tv in quiet and relax! Thanks for another great and memorable weekend!
Review by Jinrong4 months ago
I had a great time I love going up there it’s so peaceful and beautiful and they provide and excellent experience for everyone that comes
Review by CustomerFTP4 months ago
After many stays in the past using Arrowhead Retreats, this experience was less than stealer. When we arrived there were ants throughout the kitchen. All trash cans were full and there were no trash bags provided in the rental. Thankfully, our family brought our own. There were no fire alarms installed. We found the fire units tucked away in a kitchen drawer. Having children in the house and considering the recent fire season, I would think this would be a priority. The top stove was out of order which made it difficult to cook many things with only the bottom oven working. The bottom drawer inside the freezer was broken and made it difficult to store things. Lastly, the jacuzzi was inoperable. This was truly disappointing because that was the selling point for our family to book this cabin. I called the maintenance hotline and was told that an order would be put in for someone to come and have a look. We waited for hours and no one came. When I called back to get an update, the woman informed me that there was nothing that could be done because it is up to the owner of the cabin to have it operating. To this I responded, it should be made aware to all renters to what is working and not because that is why we rented. The assistance we received was lackluster and disappointing.
Review by Kenswil4 months ago
We needed a new canister of propane for the BBQ and they brought it right away. Good service.
Review by Kanzata5 months ago
We had such a great time at the cabin! My kids absolultely loved the shuffle puck. We will definitely be staying there again. Thank you for being such great hosts!!
Review by Llouiize Derrow5 months ago
This was my second time renting vacation house from Arrowhead Retreat. Beautiful and cozy home. Instructions were simple and easy to follow. We definitely will use Arrowhead Retreat again for future visits.
Review by AnomolyJones Debevec5 months ago
We rented Wolf Creek a couple weeks ago. Apparently it had not been rented for months and it showed. There were several cobwebs including spiders inside. The propane tank was empty for the bbq grill. The sauna which was the main selling point, did not work and nobody answered my email about it until after we left. There is nothing in the kitchen cabinets...I've rented many places before you could at least keep the bare necessities like salt, pepper, oil, aluminum foil, plastic containers, trash bags. Those things are common. The house is nice but it has a spa that doesn't work either, why? Fix it! This is supposed to be a luxury cabin even if you use a groupon it was $500 a night and I don't think it was worth it at all. I contacted the property management after we checked out about the sauna again and she said the owner lives up there and went to check it and it worked lol. No it didn't and why wouldn't someone come during our stay to help with it?
Review by Paretix5 months ago
We have rented through Arrowhead Retreats for 2 years and always stay at the same amazing house with a lake view. We are very aware that beautiful Lake Arrowhead is a private lake but our housing accommodated us with a dock to hang out on, beach chairs, stand-up paddles boards with lifejackets and shade on their private dock. This place is so special to our family and we ALWAYS have a great time when we visit! I recommend this company to all of my friends and family who want to have a fun and amazing vacation. Our house was fully equipped with big TVs, wifi, and nice furniture. LOVE the cabin, lake and mountainy feel of Lake Arrowhead. It is so great to escape the "real world" and go to this getaway. THANK YOU!
Review by Anitanyc Ladogana5 months ago
Such a great space. Both inside and outside. Family had the best getaway and we cannot wait to do it again next year. Highly recommend.
Review by Aprameya5 months ago
Great house. Perfect location. Loved all the amenities! My family
Loved it. Will 100% return!
Review by RandyReinemer5 months ago
We stayed at the Alpine Farmhouse for a week- the home looked beautiful but was very unclean. Floors seem to be never mopped - I washed everything our family touched from bedding, floor mats comforters, sofa covers - EVERYTHING!! I will not be staying her again- so disappointed since we have used Arrowhead Retreats the last 3 years.