..almost 2 months ago, i ordered at aroma zone . since i havent receaved anything after 1 month i wrote an email, asking about the status of my package..
..aroma-zone support replyed me by asking about my account details and delivery number.
-as is ordered as a guest i have no registered account but i could give them the reference number to my delivery and sent them also a screenshot of my bank accound with the money they debited. also at the debit there was a reference-number written, with wich it must be possible to connect it to my delivery..
..so now they dont reply me anymore, so i think that the money is lost, even though i proved them that i paid and gave them a number related to my order..
this is more then disappointing and i dont understand how u can treat a customer like that.
Review by Tannoy5 months ago
I ordered glass bottles and they were not properly wrapped, they could easily have broken on the long journey. I'm going to make a new order but I'm afraid the bottles will break this time... The rest of the order was ok, thank you Aromazone.
Review by Rogerup5 months ago
My first order from this store came in a terrible condition. One box was heavily crumpled and torn, the second fell apart and its contents were repacked into a bag. Items were damaged. A bottle with 1 liter Rose hydrolat has flowed out almost completely.
I left three requests with photos through the contact form on AZ site, but I never received an answer, only an automatic email that my request was registered.
The store spits upon its customers. I do not recommend buying there.
Review by Melonmoody Alamgeer6 months ago
It's the second time I order. Delivery was good and fast. I ordered apricot oil and part of the oil has spilt all over the box. They should seal those bottles better, it was a little bit messy when I opened it because of the oil. (I have pictures).
My discount code had expired but I think in one of the email I frequently receive it says that you can ask for a new code to use if it expires. I tried to find the way but I couldn't. I guess that not speaking French was the main reason why I couldn't find how to.
Everything else was fine, happy and probably will order again, but please, seal those bottles better.
Review by Raadhiyah Derrow6 months ago
Very good quality products.
The catalog is useful to see they have much more than just essential oils.
Review by Prathmeshbhai6 months ago
Perfect internet shop....Great products for reasonable price....love the recipes... and shipment is very fast.....translation of your page would be a nice thing....maybe ENG ...
Review by EloyPB Edes6 months ago
After 10 years of regular oeders i received very grainy, unusable shea butter. It was wxtremely difficult to contact customer service via online forms and tosend evidence. They then pretended not reiceiving the order number i sent to finally send the most patronising email suggesting a recipe with pabs and freezer to restore the quality of my butter. Be wArned: at aromazone, even customer service is make your own.
Review by Mob7 months ago
Object and shipping very well but the site at least in english! Only French isn't good.
Merce e spedizione molto bene ma il sito almeno in inglese fatelo! Solo in francese non va bene.
Review by Toikka8 months ago
J'adore AROMA-ZONE !
Review by TakeoutMenu Ranciato8 months ago
Never received my parcel, the customer service is not answering me, they are just stealing your money! The only thing I am receiving from them? Tons of ads in my mailbox...extremely disappointed!
Colis jamais reçu et service client inexistant, j'appelle ça un vol tout simplement ! La seule chose que je reçois d'eux ce sont leurs emails publicitaires...extrêmement déçue !
Review by Sadewantoro8 months ago
So far very satisfied with products. Fast international shipment. Web site is full of interestin recipes in form of DIY, nothing complicated, very well explained. I think I will be a regular custumer in the future.
Review by Aellion8 months ago
Great source for a natural DIY cosmetics enthusiast. The prices are reasonable, the products fresh. I only wish the shipping was a bit cheaper.
Review by Tanzim8 months ago
Fast delivery. The products are good quality. Will order more
Review by Bagman Saes9 months ago
For more than 8 years I have been buying in this store, everything is always great! Recommend.
Review by Vishabh9 months ago
I have been a customer for a long time and always been very happy with both the quality and prices of products. Great product information available which is hard to find elsewhere. Wide range of products available as well - this is my preferred ingredient shop. Shipping is good to the UK and I've never had to wait more than 5-6 days for delivery.
Review by Xikan10 months ago
I've only found out about Aroma-Zone a little while ago, and I am loving it! There's a wide variety of products, the product explanations are extensive, and I love how they help you out with inspiring recipes. Everything's in French, but luckily I am still adept enough at it to understand the descriptions :) Shipping was pretty fast (one week to the Netherlands), and my order came in perfectly packaged with no damage or missing items. I highly recommend this shop!
Review by Jctyre10 months ago
Very happy with the latest oils I recently got, fast delivery and reasonable prices!
Review by Pazzdi10 months ago
I am amending my review and it’s not for better. Received faulty items. Told them I want to return for a refund and they reply have to pay for the return. So I have 2 items half empty paid full price and need to pay for the return. So in anyway I lose money. They are ignoring me and don’t wont to offer alternative which is very unfair to me. The both stars are for the product and website. We have choice and quality for cheap. HOWEVER the customer service is APPALLING...!!!! They don’t read emails, they don’t provide you with any alternatives solution, they reply to only 1 question it’s driving me crazy. I understand delivery issues can happen etc but OMG the people working there are useless. Also the estimated delivery date advised on the website are totally wrong, even if it’s estimated they advise ou à Saturday delivery and after words tell you they don’t deliver. But you need to contact them to know it as it’s not written on the website.
Review by ReverendJames Asokan10 months ago
I used to like this boutique. But it's the 3rd consecutive time this year that I have problems with my delivery although I did pay each time the €29 international delivery fees needed. The first time my order was treated 1 week after my purchase, the second time they lost my package and the 3rd time for any reason I don't know, 2 articles I ordered are missing. So disappointed, I'm done giving them chance to get me a good delivery service, as soon as I get my things I'll delete my account without regret, it doesn't worth it. And if you're purchasing from any non European country, good luck if you carry on ordering things there, it's not as good as it once was.
Review by Patrick Mcclure10 months ago
They use DPD in Germany which is the worst delivery company ever. I will order again when they change to DHL or Hermes.
Review by Prabodh11 months ago
Great selection of organic products. I visited the shop in Paris before buying online. My rose water was delivered safely and I love it!
Review by TrineH1 year ago
I order from the UK because the products and service are so very excellent; especially plant powders for haircare. Merci beaucoup!
Review by Decorah1 year ago
I ordered from Aroma Zone for the first time and everything went absolutely smooth, from the payment to the shipping of the order.
The delivery was very fast and on time. The products are excellent and the pictures of them you see on the website are true to reality.
The parcel was intact but a bit squished on the outside. The products were fine, though.
The only thing I would complain about is the fact that the site has got only one language. Since it is a worldwide website it would be easier for us customers outside France to visit the webste if there was another international lenguage to select other than french.
Review by TheFlow1 year ago
Very nice shop. And really fast delivery. Happy happy ;)
You could find some way to make wishlist visible to some people, for example husbands, if they submit correct info, for example name and date of birth of whom they want to see wishlist. Cause just myself, I dream about 100 different things..
Review by Sombol1 year ago
I bought products from Aroma-Zone on several occasions and I was always very happy with quality of their products. They have very competitive prices and shipment to the UK is very quick. I would definitely recommend this supplier.