In store yesterday picked out a lovely bottle of joe malone it was out of stock. Does not make sence IT issues again surley there sales and stock systems are linked and communicate with each other in this modern age they should of picked up stock levels were low and should of autamatticly created a purchase order on sap if they even have it not good business I went to Brown Thomas instead.
Review by Crystalina Grosso6 months ago
Do not order goods online, very unhelpful company, I ordered a handbag from them, order was accepted, money taken from my account, next day I got an email to say bag was out of stock, so now I have no bag and no money, no refund given yet. I rang to complain but no one answered in customer service and I was put on hold. I rang again and switch board got a manager to ring me, still no joy, avoid this company.
Review by GrannySandy9 months ago
Ordered items online; these were delivered promptly, and in perfect condition. Happy they partner with An Post as courier..
Also checked out the items in store first: very attractive layout and helpful, well informed staff.
Review by Subhashish11 months ago
They made us go into the store to return shirts when they shipped out the wrong ones
Review by Rhiz1 year ago
Really bad communication. Furniture department don’t keep you updated and they never commit to a solid deadline. Was told 3 weeks for mattress had to chase and chase at the 3 weeks point, could never get through to anyone that could help, when I finally got through they put the delivery forward 4 weeks!?! I had to chase them down for this info. No invoice sent by email. You would expect better customer service when spending nearly €2000 wouldn’t you?
Review by Gaw Shohaiep2 years ago
I am very disappointed. I found the ugg boots in arnotts webpage and ordered them. The same day I got an email, where they said that they dont have that item. So they are selling items which they even dont have. Now I will have to wait for a refund, no boots and no money...
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