We used them to implement a UC solution. When things went sideways they just stuck to the letter of the service order and pushed a solution that we tested and proved to have problems. They strong arm you on the legal terms rather than trying to find a solution that is mutually beneficial. They force solutions on you that do not work.
Once they have your signature on the contract, expect the service levels to drop off a cliff. There are far better companies out there, do not use these guys.
Review by JstnWllms Slarskey7 months ago
Horrible customer service, no answers to emails.
Review by Pneus Raghoonanan1 year ago
I was forced to use the Arkadin Webex system and the dialin teleconference run by Arkadin was absolutely terrible. Sometimes the numbers were engaged. When we did connect the call would be dropped or people were unable to hear each other.
We were forced to switch to Google Hangouts for our meeting. Which worked so much better. Why companies are still using systems like this in 2017 is beyond comprehension.
Review by CustomerPietro2 years ago
They take advantage of older people who aren't tech savvy, sell them services they don't need, and their managers promote this type of selling method. They do not care about quality only concerned with quantity. I would not suggest this company to anyone. There are better providers at free or next to no charge. Arkadin is staying alive because they trick the uninformed and un-savvy tech people.
Review by Realexed3 years ago
We have used Arkadin for several years, and the service has generally been very good, and we recommended them to others. However, our key contact staff left late last year and since then we have had a series of failed service events, and poor communication. Problems include:
- failure of the company to advise us of a change in the main dial in number. This resulted, we believe, in the failure of a call, though Arkadin have been unable to confirm whether that is the case.
- complete failure when we used a one time dial in code, which is an option when booking a call. This created major disruption to a broad call, and resulted in loss of reputation and time. No apology or explanation.
- complete failure of two presentations to us on VOIP options, by a new staff member who did not have the basic skills to run a session.
I am not sure whether these are one off events and we were just really unlucky or whether it is a systemic issue. From my perspective Arkadin needs to review how it deals with customer issues, how it communicates changes to customers and how it enables its visual booking site to be easier to use and to be accurate. We are looking around at other options.
Review by Dartos4 years ago
I always find Arkadin to be swift to respond to requests, helpful, friendly and professional. Can't fault them. Thanks.
Review by Pairwise4 years ago
Service was excellent and provided a cost effective means of delivering a message to a wide audience
Review by Leighman4 years ago
We used Arkadin to gather our dispersed leadership cadre for important company announcements. the system worked very well and was professionally handled by the facilitator.
Review by Carl Shoemaker4 years ago
We have used this service on two occasions to date and each time it was seamless from start to finish.
Review by Mentesh Geissel4 years ago
Would highly recommend Arkadin Events after managing our global end of year results communication. Simple to use for all parties and with their great service, they delivered a highly professional event. Will be using them again.
Review by Vashi Oldmeadow4 years ago
From some who has never really taken part in an event before, I was pleasantly surprised by the seamless experience and effectiveness of the event.
Review by Ujwal4 years ago
impossible to get a quote, nobody answers emails, it took 6 weeks for someone to get back to me to quote for an event which happened over a month ago! and the same is happening now - I requested a quote 36 hours ago and nobody's bothered getting back to me.
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