DEFECTIVE DAMAGED USED TIMEX IRONMAN WATCH SOLD AND SENT BY AREATREND VIA WALMART. I paid a relatively high price for this item in NEW condition at Walmart.com and am writing this three weeks after I ordered from Walmart in late November.
This Timex was sent in a timely fashion in a random plastic bag, without the Directions insert or the usual watch stand and box. The main button was missing entirely (not even in the bag or box), which is required to set the watch to the correct local time. The peel-away protective covering was missing from the watch's face, and there were slight scratches around the face, indicating prior use. WOW. ABSOLUTELY UNACCEPTABLE RETAIL SERVICE.
Honestly, I would've just kept the watch if the button weren't missing (although, the price was steep for this as a used item) just to keep the carbon footprint to a minimum.
I spoke with a pleasant-sounding woman at AreaTrend's Customer Service phone line. (Having a live phone rep and a rep who was pleasant is where they got an extra star from me . . . plus they at least refunded me part of my purchase price in a somewhat timely fashion, even though they were supposed to refund me the ENTIRE purchase price.) I clarified that I should not be responsible for the shipping fee for a defective item, and she ensured me that I wouldn't be charged for $6.95 Return Shipping.
Instead, I was charged a $5.00 Handling Fee! What? Today, I had to figure that out by calling Walmart Customer Service (I don't trust AreaTrend anymore) because I figured out that the refunded fee by AreaTrend did not match the amount I should be refunded. (Around the December holidays, most people would miss this . . . but my radar was up for INTEGRITY ISSUES re: AreaTrend. I've been the victim of mail-order retailers who do sleazy things to minimize their losses before declaring Chapter 11 Bankruptcy. SLEAZY.)
Apparently, Walmart has vendors that sell via Walmart (similar to Amazon's system). I've been purchasing/ordering Timex Ironman watches for over 15 years . . . this sub-par AreaTrend purchase is SO incredibly out of line. I relayed my concerns to the Walmart rep, who said to check on Walmart.com to see if there is partnering vendor listed for items considered for future purchasing. She said she would "Escalate" the report of my concerning AreaTrend experience to Walmart. I always thought Walmart was a reputable retailer, but I haven't ordered from them in recent years; to their credit, Walmart refunded the remainder of my rightful refund amount which covert AreaTrend tried to shortchange me on, apparently an underhanded invented way of gaining a few dollars as far as I can tell.
My next step was to put the charge into Dispute with my Capital One MC. They asked me to try to resolve with the vendor first, if possible. Saves an investigation. I've appreciated my Capital One MC services, so I did. But arghhh . . .
There are numerous significant complaints about AreaTrend on other review online sites. Live and learn. Terrible. Their marketing photo package insert is very misleading in terms of grassroots integrity. Sad state of affairs. Check out all the many complaints on BBB . . . and FB.
AreaTrend is rated 3.0 based on
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