I did my research, so I know Arctic Spas are one of the best. We went down to Salt Lake City to look at an Ocean and ended up purchasing one about 5 months after that visit. Communication was great all the way up to finding out when the spa was ready and when the delivery was going to happen. It seems like our sales person dropped off the Earth and I had to call into the shop. Day of delivery.....got a phone call from our salesperson apologizing for a mix up and it was actually coming the next day. Next day.....no confirmation call for delivery so I called the shop. I was told the spa would be here NLT 6pm. Delivery guys showed up at 8:30pm and said they were an independent company. OK.....customer service is very easy. Communicate! It seems there is a disconnect between the store and the delivery people and us customers are paying the price. Next day installation: Our tech showed up on time, was VERY helpful, and polite. He set the spa up, had us up and running on the internet, answered questions and I LOVE my spa.
Review by Eya Coquet5 years ago
We just received our Arctic Ocean swim spa and our Arctic Beach House gazebo. These guys were great to deal with. Our salesman was super, no pressure, just explained all the various features, options, and costs to us, and answered all our questions, really nice guy to work with.
The Arctic team that delivered our spa were amazing. The Ocean is HUGE but they manhandled it into our back yard and had it placed on our patio in about an hour, unbelievable. The Arctic team that delivered and set up our Beach House gazebo were pretty awesome too. This gazebo is also very LARGE and the parts for it covered the entire lawn in our back yard. I thought WOW these guys are going to be here for days setting this up, but to my surprise they had it completely done in a day. One of the techs even stayed late to explain how the spa worked, chemicals, water testing etc. The lights on the Ocean weren't working, but another tech stayed late and got the lights fixed for us. This Arctic Utah group were wonderful to work with, everyone very helpful and friendly. They are Pros all the way.
The Arctic Ocean is really a neat swim spa, great for water exercises and regular hot tubbing too. The Beach House gazebo is just beautiful 100% western ceder wood, it really adds to the beauty of our house and yard. Another big plus wih Arctic Spas iand gazebos is that the quality is outstanding and it's obvious to see. The Ocean is rock solid, even unfilled. No skimping on the gazebo either, quality construction througout, looks like it was designed by an artist, great aesthetics. We are super happy about our purchase and we are really enjoying the spa and gazebo. A huge thanks to everyone at Arctic Utah!
Review by BeckyBD5 years ago
I have had a couple of spas and, so far, the Arctic Spa eliminates the problems I have experienced in the past. The construction and design are more efficient, and should keep rodents and pest out of the cabinet. Still waiting for the first electric bill, but I believe it should meet their promises.
Review by Themos Dancing5 years ago
Store personnel have been great in helping me get familiar with routine maintenance.
Review by Greyo5 years ago
Their we're a few glitches in our information about the installation timing but after that was worked out all went very well. It's a great spa and the people at artic spa were very good . Very happy with the company
Review by Annel5 years ago
We bought our Spa at the Utah State fair. We were promised free tickets to get in with a phone call but no answer,Not wanting to wait we pais and went in. Looked at all the Spas and Artic offered no pressure information on there tub. The factory rep gave us all the info and assured us if we wanted to make the purchase we could get the Fair price. We went home and slept on it and decided to make the purchase. The Spa was delivered no hassles and the tech that set it up was very helpful and did a great job. we are very pleased with the Spa. Our only complaint was a lack of follow up calls on delivery time and slow responce when calling to get delivery time. Felt like we were forgotten. Other than that a great experience
Review by Nihir5 years ago
Tub was delivered and installed on time and as promised. Love it!
Review by Olaetxea6 years ago
I hope it's as good as you say.
Review by Gulrayz Gooda6 years ago
After 6-months of research, and a visit to every spa/pool dealer in the Salt Lake Valley and a couple in Las Vegas, not to mention the Salt Lake County Fair, we purchased an Arctic Spa Ocean and had it delivered to St. George in December 2012. We have been thrilled. Every time that we use it we comment about how happy we are that we bought the Ocean.
The Ocean is big – but it does exactly what we wanted it to do. In the winter it is a hot tub, and in the summer it is a small pool. When the kids and grandkids are with us, the smaller kids love to inch along the sides to get to the main swim nozzles and then get swept back to the group in the seated area. They do this again and again. We have had 14 people in the tub/pool at one time – and were all very comfortable and free to move around.
I have loved the electronic interface and find it easier to check/change the temperature and settings from my iPhone, than to use the control panel on the spa. I understand that I can now connect it to my home router and check/change settings remotely. Very cool and reassuring.
The crew at Arctic Spas Utah have been very helpful. We delayed the delivery of the spa for nearly 45 days (landscaping issues) and have been back for instructions on different chemicals, several times. Always great and I have never felt like an interruption or imposition.
Review by Drenn6 years ago
I have been looking and researching swim spas for the last two years. I was literally just hours away from making a purchase from another dealer. I decided to call Arctic Spas at the last minute as they had previously given me some information, and a few things about the build quality of Arctic Spas intrigued me -- one of which was the insulated cabinet instead of the blown on insulation of other manufacturers. Upon calling them, I explained what I was a out to purchase and a price and asked what they had in comparison. They researched a bit and called me back within an hour and gave me a quote. I drove the 40 miles to the shop and spoke with the employees and the owner. They were extremely helpful and were more concerned about the customer service than getting me out the door with a new spa. Needless to say, I walked out of the store with a new spa. The spa came in a week or so behind schedule but I was kept in the loop as time progressed. The spa that came in was stained already though I ordered it unstained. They gave me several options to remedy the issue.
All options were fine, they actually went above and beyond.. I would recommend Arctic Spas to anyone.
Review by Sukoluhle Borrazzo6 years ago
i can definitely recommend arctic spa in salt lake city. very informative and very patient- necessary for our purchase.
Review by Boza6 years ago
Love our new spa, honestly it's nicer than I out it would be. The website is really helpful.
Review by Lup Retford6 years ago
Having owned and ran a national retail company for 25 years I really appreciate sincere, consistent customer service! My experience was nothing less than exceptional from the sales information side to the follow-up service side after the sale. I'll admit I needed additional help with the actual system usage but I continue to receive professional, courteous help from everyone I talk to. Keep up the good work. Your Spas are truly made for the harsher winter climates and perform as initially explained to me.
Review by Analys Housler6 years ago
Christian and crew are Awesome. Not only do they know hot tubs inside-out, so they can answer any question, you may have, but they take the time to make sure you know all about then too. There was no pressure, just answers. They even invited use to come down and try one out in the store. Ours Klondiker was ordered in Aug. of 2011 and installed in Sept. without a hitch. Christian helped use find an electrician to install the power box, then he come out to setup the tub the next day. We're looking forward to our second yearly maintenance. That's the only time someone needs to come out. It works (and feels) better then they claimed, and would recommend Arctic Spas and Arctic Spas Utah to any one wanting the best.
We stop in all the time just to see whats new and say "Hi" to our friends there. Can't say enough about both, Christian and his staff, who will do what it takes to make you happy. Arctic Spa is great too, they makes a first class product, and go the extra mile to not only keep up with what's new, but leading the way.. Awesome!!
Mark and Jackie
Review by Aren Marzon6 years ago
Arctic Spas was fantastic to work with. We would recommend them without reservation to anyone looking for a great experience. We love our arctic spa!
Review by Worldtraveller Leibundgut6 years ago
Working with Christian Staples at Arctic Spas, on the purchase of our new spa was a refreshing surprise! His willingness to come inspect our site, and offer suggestions, I felt was above and beyond. His follow up e-mails and additional help was great! Everything he promised us happened like clock work. I would very highly recommend Christian and his crew to anyone interested in a new Spa! The only part of the experience I think needs improvement is the Arctic Spa literature. I would like it to have much more information on the product, showing equipment locations, seating depth, weight etc. etc.
Review by Gilsia Miskiw6 years ago
After shopping around with all of the spa companies we were so happy to find Arctic Spas. Christian Staples is very knowledgeable and never did we feel any pressure. He addressed all of our concerns and needs. He gained our trust and we couldn't be happier with our spa. During set up, Brett took his time and helped us understand the workings of our spa taking away the fear we had. The follow up and availability to answer our questions is such a value. I fee like we became part of the Arctic Spa family! Thanks, Christian & Brett for all of your support.
Review by Nissim6 years ago
I totally love how they take care of you, from the beginning till well after you get your spa. Besides that, the spa is AWESOME!!
Review by Purav6 years ago
First and foremost there was no pressure at all in buying this spa. We have looked at other brands and felt we received te most and best or our money. We received very personal treatment and Christian really understood what we were looking for. We have the Klondiker model and it is perfect for our family.
Review by MsFeFe6 years ago
As i understand it we were the first to own the new Summit XL in Utah.
In spite of a snow storm the Arctic Spa team came through. The guys delivered and setup our huge spa in just one day! Great job in spite of the 16 inches of snow that made both delivery and the the removal of our old spa difficult.
Friendly, knowledgeable, and on-time.
Thanks Arctic Spa!
Arctic Spas Utah is rated 5.0 based on
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2368 S. State Street
Salt Lake City