Nice site, fair pricing and good configurations BUT aftersales is horrible. Something went wrong in my order and I had to make an extra order. I had to pay immediately a extra Euro 450, but I never received an invoice for this extra order. I have send lots of mails and spent hours at the phone. But they simply cannot execute this. Herefore I missed my VAT (About E 100). I'm happy with my computer, but would never order a computer again here because of the bad aftersales.
UPDATE 11.12.2018: received a direct call from Arctic with appologies. They explained they had problems with a specific employee and promised to solve the issue. TBC
UPDATE 11.12.2018: problem soled within 1 hour :)
Review by Details Meachum2 years ago
All went well during the spec set-up, purchasing and delivery process. PC PSU started making noises after 2-3 months, Internet full of reviews that specific brand and model name has reliability issue. However, it was ignored by Arctic Secrets. Reply from the tech support pending for 3+ weeks.
Review by Jjki2 years ago
VERY BAD! DO NOT BUY A COMPUTER HERE.
I am very sorry but to buy a computer by Arctic Secrets is the worst thing you ever ever can do.
They are offering 3 years warranty so i was happy to buy a computer there.
Now the part is coming why i become very very angry. I am waiting over 6 weeks right now i get NOTHING! Tried to cancel my order but they refused. It is my legal right to cancel my order guys! Now they are talking about 3 months delivery time! It dutch law that they have to deliver my order within 30 days, but they do not care about laws. Take a look at consuwijzer
So right now, i lost thousand of Euros, have no computer at al and Arctic Secrets is refusing my cancellation. I am afraid they they will go bankrupt, and al lot of people will never ever get their products, it happens quite often when a webshop is using the money from their "new" customers to deliver older orders, seems to be the same right here.
One more VERY bad fact: You are thinking that you will get 3 years warranty as promised in BIG LETTERS without any marks?!? You are wrong, when you scroll down on their website you will see that warranty on graphic card is not 3 years but 3 months! Once more that's against dutch law 1) You have to mark special agreements visible without not scrolling at all 2) a warranty period of only 3 month is against dutch law; one year is minimum.
Last and hopefully least. You are saying hat my computer is not a computer but an financial service; come on guys you are kidding me? A computer is a computer not a service. But i am fine with you right now i will send complaint to the dutch authorities like Stichting RECLAME CODE.
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