I was buying at the beginning of this year one of the products (Power Chisel) of this company, which was delivered to me on the right time.
My problem started when I wanted to order some extra chisel from the European shop of this company which was not listed in the regular shop list.
Between placing the order and receiving the chisel, it took me to much energy, stress and nearly 4 months of correspondences between me and the Europe shop in Germany and the Headquarter in Australia.
The bad thing about this whole case is that the company employee try to put the blame on me despite that I am having all the correspondences proving the dates and all communication between me and all there employee.
Despite contacting the marketing department in order to find a solution for the internal bad system and in order to deliver the 2 chisel which costed me around €60 with delivery (not the cheapest option). Till today I did not hear any apology message or any reaction from the Headquarter in Australia.
I do not know how things run in Australia and in Germany but for sure not in this way.
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