Over the past few years I have bought 4 sweaters from this company and two of the four had to be returned because of poor quality. The first to be returned started to fall apart and was exchanged for a different style and fabric. The second developed a hole in the fabric and evidence of more developing after only 5 or 6 wears. I returned this garment on the 5th Feb.2019. After numerous e-mails, some of which were ignored, I gave warning that I would take legal action if I didn't receive the replacement by Friday 22nd of March 2019. I received the replacement on the 21st March. However, they sent another one of the same sweaters and not the garment I had asked for in exchange.
This is the worst Company I've ever had dealings with on-line in many years and I would not recommend them to anyone. It's a matter of luck. If you happen to get the right sweater OK, but if you have to get a replacement, forget about it as it's a battle all the way.
Review by Hozeyfa6 months ago
People should do their homework before they buy, whether you want a machine knit sweater, loom knit sweater or hand knit sweater as the quality/wool will be different for each along with the price. I found the Aran Sweater Market good for the money for what it is. I even placed an order online once I got home, the sheep skin mat and a Clan throw, yes I had to pay extra but I had expected no less. The products were exactly as I expected and the throw is soft, warm and cosy for our harsh cold winters.
Review by Nalendran Holstine7 months ago
I hate to give a bad review in particular to an Irish company, but my purchase experience has left me in bad form.
I purchased a Christmas gift in their Galway store - two days before Christmas. It was an expensive purchase about €167.40 but a good quality product.
The salesperson put my credit card through for €167, then apologised saying she’d have to put it through again as she forgot the 40cent!!!
I said surely you can let me off the 40cent as it’s christmas?
NO! She was sorry, It’s shop policy. It’s not up to her, if it was, she would let it go.
Another two members of staff also said that even if 10c was discounted off a product there would be serious reprocussions by management. They are very very strict and tight on such things.
In my opinion they are complete Scrooge’s. After paying €167 for the item, they undercharged me 40c - and they would not let it go. This is not the friendly atmosphere I would expect from an Irish company l, and especially not st Christmas.
I must say it was not the salespeople fault - they were very courteous and friendly. It was the shop policy and the mean way they do business.
Review by Auguszta7 months ago
Very poor service for online shopping and delivery using DHL express.
I ordered a sweater online, was present at my home for the scheduled delivery day, DHL was a no show, rescheduled the delivery, another no show. Then product was placed on hold for unknown reason. In order to get the sweater, I had to drive 4 hours to pick up the sweater at the warehouse.
I contacted Aran Sweater, informing them of my experience. Most companies would refund for the delivery and the product, given the lengths I had to go the get it in my home. No such offer was made. I got a 20 dollar coupon and suggestions to get the sweater delivered next time at an alternative site!!
I explored DHL express. The drivers never made it to my home as they only use One type of map application to locate delivery sites. They do not employ any other method to get to delivery sites! Unfortunately if your home is not listed in the one they use, you are tough out of luck! I offered complaint to DHL, no real resolution, they clearly don’t care. The representatives at Aran Sweater clearly don’t care.
Will never order another product from Aran Sweater Market or use DHL.
Review by Annlynn7 months ago
great delivery and very pleased
Review by Raky8 months ago
This is wonderful
Review by Panigale Rohof8 months ago
Lovely woolen clothes, all made to a high stanard. Very good company to deal with if any poroblems regarging order etc. Happy to recommend them.
Review by Aborder8 months ago
I purchased a sweater from them and received it around Christmas. The sweater was too small from me and I followed the return procedure to get a DHL return shipping label. Fast forward and it is almost February and after a month of emailing back and forth they’ve stopped replying to my emails.
Review by Marielize Sasseville8 months ago
I purchased two winter sweaters. I’ve been wearing them for two winters now on virtually every day of the week. They look and feel as good as the day they first arrived. Warm, cozy, comfortable (over a t shirt) and natural. I’ve been wearing fleeces for a long time now, and for me there is no comparison.
Worth every penny.
Review by VesnaD Skalic8 months ago
In recent weeks we have become online new customers of Aran Sweater Market and our orders included cardigans and ski hats for both men and women.
We are really impressed by the quality of the products and attention to detail.
Prices in dollars favour their market, but still excellent value for money in £ sterling.
We always prefer natural fibre clothing usually with better manufacture, style, harder wearing and warm.
The voucher offer with each order is very useful to us and the cost of the courier service is therefore covered !
DHL air and road freight is very quick and conveniently tracked online for delivery.
Review by Twosey9 months ago
Have bought two sweaters from them recently and one of them had sleeves of different length. Emailed them and even sent the pictures but their reply was that simple: "There doesn't seem to be any fault with the product so we would need to take the £14 shipping cost for the exchange before we can go any further. Kind Regards."
The company does not take responsibility for the flawed items. Just think carefully about the risks: if you do not agree with their response, this is your problem, but they are safe anyway. They will have your money and you will have flawed item, a sweater with sleeves of different length.
Needles to say I will not buy from them again.
Review by Lolard9 months ago
Online is nothing like their store in Killarney! Purchased souvenirs in Killarney 2012, 2015 and 2018. They were fabulous. Sent our gifts home free of shipping.
Online however claims free shipping and $20 off $50 purchase but did not honor either so three pair of wool socks were over $85!
Highly recommend their store in Killarney! Online.. not so much! That is so sad.
Review by Harikris9 months ago
Gorgeous afghan-love the pattern and warmth.
Review by Onyeche Bavota10 months ago
I ordered a sweater on-line. As soon as the purchase was accepted, I looked in my inbox to check for the order confirmation. It was there, and also there was an email from just a few minutes previous offering a $20 discount coupon off my next purchase. I had never given my contact details to the Aran Sweater Market prior to this purchase. So the coupon email must have sent as soon as I entered my email address during the buying process. I had received the coupon before I actually made my purchase, and I should have been able to use it for this purchase, but I couldn't have known I'd got it! I contacted them to point all this out, but they didn't want to know. This seems like a deliberate con!! I won't be using them again!!
Review by Gnemmi10 months ago
Wonderful sweater. Excellent delivery. Life is good!
Review by Rtp Borgsteede11 months ago
Review by Bakhita11 months ago
Good quality product, excellent service
Review by Kodasta Derrow11 months ago
I think the products are excellent. I have received a wrap top and some shawls. The quality of the cloth is really good, it's thick, the wool fibers are very long, and the dying looks very natural. This is the perfect Christmas gift.
Review by ThomasW1 year ago
I really like the sweaters from Aran Sweater Market. They look great. They are well made. The sizes are perfect. They ship very quickly. They are reasonably priced.
Review by Roofers1 year ago
excellent service and quality!
Review by Tote1 year ago
The long pocketed vest I ordered came promptly and in beautiful condition, with instructions for care. It does a great job keeping me warm! Very happy with purchase.
Review by Ashleighjayne1 year ago
Bought stuff for EUR 239 at their store in Dublin in August. Made a mistake - decided to use their free DHL service. Two months later, the sweaters have not been delivered and they cannot tell me how much more time this is going to take. They made one attempt at sending my order, but the parcel got stuck at DHL because they did not provide all the relevant documents (why offering free delivery by DHL if you don't know how to do it?). For three weeks after that they keep telling me that they are expecting the parcel to be returned from DHL. To make things worse, their support service ignores my messages so I have to spend money on international calls. On Wednesday last week I asked for a refund. Got no reply. Are these people Irish crooks or have I been desperately unlucky?
Review by Xwan1 year ago
I love this company and their products! I have gloves, scarves, and sweaters from Aran Sweater Market and they are all fantastic. I could not be happier!