Although I don’t often write reviews, l was compelled to write this review about Aquatica, their product and customer service. My new Sensuality bathtub has exceeded all of my expectations for its beauty and elegance, and is now the focal point of my newly remodeled bathroom. My sales representative Goran Stankovic was extremely helpful and knowledgeable in answering any and all of my questions. Goran went above and beyond in providing exceptional customer service. I would highly recommend Aquatica products and service to anyone.
Review by Ness8 months ago
Love our Aquatica bathtub! It is well made and a joy to use. It arrived on time and we received excellent service throughout the order process. Highly recommend!
Review by Inthavong11 months ago
What a beautiful tub! I love it!
It is the statement piece in my 40 sq. ft
bathroom. I soak and it feels as if I am in a hot tub.....I have been known to soak for a full hour which is bliss!
I am 5’7” and can sit and extend my legs fully in the 55” tub. We probably should have raised the shower head a few inches higher than it was in my last tub/shower combo.
Review by SFernie Maizland11 months ago
The team was wonderful to deal with throughout the entire process. One contact in the sales department helped me with order, answered all questions even as they came up along the way with the remodel. Resulted in smooth sailing with the install. Always prompt in returning calls and email. Only caution is the lead time for the order was a lot longer than expected but it wasn’t an issue as my project was slowed down at one point. Also my tub was a brand new model and first to me made so that impacted the time too. Highly recommend. Customer service (Jarek) was fantastic! Tub is awesome and the website was very helpful with all the specs for a DIYer. I now have my dream bathroom!
Review by Msllaneous Potluru1 year ago
Poor customer service, great product though
Review by Walseya1 year ago
Beautiful tub. Very happy with it. Have received many complements.
Review by Shamit1 year ago
Review by Kerrplunk1 year ago
Excellent customer service and fabulous products!!!
Review by Adiasa1 year ago
High quality product with great customer service. I have purchased two bathtubs online from Aquatica and would highly recommend this company.
Review by Beaut1 year ago
Outstanding customer service! I felt appreciated from beginning to end and am so satisfied with our Purescape freestanding tub. It’s beautiful, comfortable and retain heat for hours. What a wonderful centerpiece to our new bath.
Review by Medhanand1 year ago
Beautiful tub and excellent customer service.
Review by LeSerbTerrible1 year ago
First of all, my tub is absolutely beautiful!!!
All the way through the process Aquatica USA was thorough, kind and, consistent. I was contacted by Aquatica, the day of delivery, to let me know my tub was on its way, gave me the approximate time it would arrive. It did so, literally, within 30 minutes of their estimated "time of delivery". ...not the "between 10 and 4" time frame. It was packed remarkably well.
I am very pleased with Aquatica USA and, I will order from them again.
Review by Kindsey2 years ago
Excellent customer service, shipping was quick and the crate fully protected the tub. I have not installed it yet but very satisfied with the order, packaging and delivery.
Review by Krithika Cookooh2 years ago
I ordered a rather unusual bath tub from Aquatica last December. Ordering from North Carolina, I found myself working with sales reps in Poland, Washington State and who knows where.
Ultimately I received the tub about 6 weeks after the original date advised.
Product was intact, delivery smooth. Very expensive, probably 200% of true value. Due to the unusual triangular shape of the tub that worked in my bath space, I ate the cost and moved on.
Review by Donalds2 years ago
Our purchase of our tub was awesome! Handled extremely well from the point of purchase to delivery.
Review by Crothers Lueje2 years ago
LOVE our purescape 621 tub! It is the focal point of our bathroom. But not only is it lovely to look at, it fills quickly and stays hot!
The aquatica people were very acciommadating and helpful, they were ready to deliver immediately but we were not ready for it and then we had further renovation delays and they held it for us until we were ready.
Review by VickiGordon2 years ago
Excellent product and service. I would definitely go through them again!
Review by Perdita2 years ago
I had a great experience with the company. The website was easy to navigate and when I couldn't find a part I was looking for, the person I interacted with on Chat was very knowledgeable. I purchased a freestanding bathtub, installation kit and headrest.
Review by Brushbender2 years ago
nice look and quality
Review by KKlondon2 years ago
From my first chat to the delivery of my purchase Aquatica was incredibly helpful. I would highly recommend this company both for its outstanding service and its product.
Review by Femji Winkelbeiner2 years ago
Beautiful bathtub and very securely packed. We haven't quite installed it yet.
Review by Edamm Derrow2 years ago
We purchased the Aquatica PureScape™ 040 Freestanding Acrylic Bathtub for a client's home because she wanted a true deep-water tub. This was the answer and she is thrilled with it. The service was great. Goran was responsive, patient and helpful. It seemed almost too good to be true that shipping would be free and then arrive in good condition & on time also. No worries were necessary there! The packaging was impressive - very secure & sturdy. Delivery was well done - driver did a good job. Overall, very pleased with this company & the bathtub. Yes, I would recommend and purchase from again.
Review by Shridev2 years ago
Great customer service and quick responses. I was impressed with their website chat help and how quickly they responded to email. Love our tub!
Review by Ramendra Freymann2 years ago
Goran did a great job for us .We got the Aquatica Carolina bathtub and love it!.Could not be happier.
Review by AnjaF6 years ago
I bought a stone bathtub - Fido - from Aquatica. The site contains detailed information about the products as well as installation instructions that are available online and useful design tips. There is a photo gallery to each product so you can get an impression of different colors and different designs of the bathroom with the same tub. I got excellent advice from the costumer service it saved me a lot of money in the renovations. The bathtub was reasonably priced and the order arrived even earlier than expected.
Aquatica USA is rated 5.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about aquaticausa.com.