I received an automated confirmation email that I had cancelled as well as a personal confirmation from Aleksandra (email handle is ola) that my subscription had been cancelled but the continued to bill me.
When disputed they claimed I had re activated my subscription, which I had not. If I had I should have received an email (or at least some notification) to notify me of a new subscription, when I argued this point and they saw no usage of the service during the disputed period they relented and issued a refund.
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