I'm currently out $850 on a repair for my washing machine. 3 weeks I've been out a machine. I paid for a service I never received and they sent me a broken part and said sorry. You're on your own. Why aren't there more reviews on other sites. I just found this after it was too late. Damnit.
Avoid these people at all costs.
Review by Alicce2 months ago
It is a shame I did not find this site before I contacted the Appliance Repairman/Repairteam.
This company is an absolute joke.
First, they tell me that it would be an $80 service call fee which I assumed meant to diagnose the issue with my stove not heating.
The technician informed me that he needs to perform an end-to-end inspection which would be $280. As I figured this would be an in-depth process, I told him to go ahead. Less than 5 minutes later he tells me what the issue is (so much for an end to end inspection)
The $80 was apparently just for the technician to drive to my house.
The technician seemed to know what the issue was before even checking the back of the stove.
When I called them, they informed me that the $280 was to service the unit. What they did was not service it as it is still not working.
Suggest you do your research for other companies but would stay clear of these guys. I did not do this and am now out $300.
I will now have to call a more reputable company to fix my stove.
I also checked the BBB and they are rated an F (you can search for appliance repair and check for yourself as I am not allowed to post links in this review.) I will also write a complaint on the BBB about this company.
Review by Wonha3 months ago
Like others in this site, my husband was scammed by this so-called company. DO NOT USE. The advice they give is bogus and they charge an obscene amount for the so-called assessment visit. A paltry amount is refunded. We think this is a false company. They also seem to go under the name Repair Team.
Review by Rosmy3 months ago
Absolutely useless. After paying $300 a rookie shows up & pretends to be a professional ends up breaking the machine down. Comes back & quoted me another $700 for nothing. Almost a $1000 for absolutely nothing spoke to Marcela the manager who’s supposed to take care of customers & got nothing. Don’t waste your time, don’t waste your money. If I can give a zero, I would’ve.
Review by Unitruck3 months ago
I'm pretty sure this is a scam. We called this company desperate to get our dryer fixed – we have a toddler, so lots of laundry – and they came right away. They gave us a list of prices and said they'd fix it. $300-some later nothing was fixed. We asked for a refund and they had $50 refund ready – complete with a form that pledged we couldn't sue or pursue other action. If anyone wants to pool together for a class action, I'd be interested. It's the principle. This type of company shouldn't exist.
Review by KavurasE3 months ago
WORST company ever. Total Scam. Nothing but lies and incompetence. I echo all the complaints i've read. Thank GOD I paid with a credit card. the Credit card company is reversing the charge. NEVER USE THESE GUYS!
Review by Cazzieann3 months ago
STAY AWAY for this cheating company. Their website is faked with review but really they are fishing people to buy their service which actually doing nothing just get you 80$ and then ask 320$ to diagnose the issue. But actually the guy did not do anything.
Cheaters! Don’t even call them ..
Review by Deltombe Dansunankul3 months ago
They do not even warrant 1 star!!! Similar to others, I wish I had read the reviews before booking them. Came and pulled out the dishwasher for a hefty $300.00, and diagnosed a problem, which I believe was fabricated, 2 days later, it broke again. When I initially called, they were very quick to send someone out to take $300, not so quick when it comes to the warranty service......! Someone was supposed to turn up in the given time slot, I even called to say no one had arrived, they told me he was running late...just never showed, then no call to apologize, I had to call them, several times, and their manager, Stephanie, was never in. Eventually she did call me back, I requested a refund, $50 was the good will gesture, and apparently Stephanie has no one senior to her, so I’m guessing she is the CEO??? I don’t understand how they are still in business! Worst service EVER!
Review by Photoceramics Ibarguen3 months ago
I wish I had checked reviews before calling the first company that popped up on my google feed. Don't make the same mistake that I did. I panicked. When Igor showed up he said that I had to pay by cash or debit. (I should have known right there to send him on his way.) Stupid me paid him on the spot. He said that if it didn't work (what he was doing), i would just be out the part. AND it would only cost me a couple hundred dollars. WRONG!!!! $584. + later and lots of calls/emails back and forth I finally got $164. back - it took four months of badgering the company. DON'T use this company. I was taken.
Last week my daughter's fridge broke down. This company did not get her business.
Review by Arachchi3 months ago
These guys are CROOKS!!
Came to my house for 20 min, said they could fix my washing machine...fixed nothing, did nothing and charged me $300.00!!!
Do not use this company!!!! I’ve made a complaint with the better business bureau!!
Review by Ericalyn3 months ago
Worst company I have ever dealt with!!! First they scammed me into paying over $800 when they only quoted me $300. It’s been over 3 weeks and it is STILL not fixed. They will schedule an appointment then never show up. I have already paid the $800. I have called them 20+ times through this experience. Worst company do not call them
Review by Bowes3 months ago
Brutal Service!! Do yourself a favor listen to all the bad reviews on here and go elsewhere. 100% scammers $270 charge to tell me i need a new machine. Don't bother calling to talk to anyone they could care less
Review by Benjarat3 months ago
A very bad experience today evening.
• I was served by Dan who had the knowledge but seemed to be greedy as he mentioned 3 types of services on the labour quote in few minutes of his visit without full diagnose
• As he wanted me to sign the service form with an attractive rate ($ 220 minus discounts of $ 25) considering I had to pay $ 80 for the visit, he gave an attractive quote of $ 220 minus discount of $ 25
• On inquiring, if any part was required, he said that he had done many repairs like this and no additional part will be required
• After 5 minutes he called me and said that a part of $ 65 was required before the repairs could be completed, when I showed my displeasure he insisted that full cost of $ 200 will have to he paid even if I do not buy the part and do not get the full repairs done (I have checked the part price and it is app 9 dollars)
• When I asked him what he has done for the 3 services mentioned in the labour quote, nor he was able to provide me a satisfactory answer nor able to provide me any material to prove that any work was done
• After the work was completed, the technician wanted me to pay cash or through debit card. When I told him that I wanted to pay by credit card, he said that he was not carrying credit card machine and I should have requested for payment by credit card when booking the appointment.
I will be putting all this information on the social media tomorrow as I feel that I was forced to get the repairs done at 3 different stages and the circumstances and atmosphere was created and forced upon me where I did not have any choice.
I will also be filing a complaint with the required authorities.
Review by Shaykhah3 months ago
Scam artists extraordinaire who deserve 0 star rating.
Beware - they do not employ licenced, trained, professional repair technicians. Their workers do not have common sense or know any basic plumbing. Besides overcharging us, they flooded our main floor laundry room which seeped into our basement.
Mike, the brains behind our flood, decided to cross-thread nylon tape into the washing machine hose and then finish it off by using Teflon tape on the outside of the hose - for extra measure, we can only assume. He then proceeded to push the machine back into the wall so we couldn't see his stellar repair performance until it was too late. We got a full refund by contacting Master Card and stopped the payments. Appliance Repairman tried to recapture the charges but it was futile, as is their entire business model.
Always pay by credit card and stop the payment if you can. Take photos and fight for your money back. We learned how important the process of due diligence is before calling any service into our home so it will never happen again.
Next step, submit complaint with the Better Business Bureau and only use BBB approved companies going forward.
Review by IReview Derrow3 months ago
Worst repair company ever!They charged me thousands of dollars for a bad service.How they even exist!!They want you to sign a paper saying that after repair done you are by yourself only if the problem is worsened or not fix it!A total scam!!
Review by PollyRose Fourshee4 months ago
I made the mistake of calling these guys to fix my dishwasher. They came out and basically scammed me out of 300 bucks for nothing. They then said it would be $500 to fix the dishwasher which I of course declined after already having been scammed the 300. I disputed the charge on my credit card and this place is fighting back - now I seem to have to take them to court to get my 300 back. We need to take this criminal operation down.
Review by Lakpriya4 months ago
If it was possible to give no stars, I would do that. The only good thing about the whole episode was they came quickly. Cleaned my dishwasher which was not draining water. Said that it was working at 60% capacity but to repair totally would require $911.96 parts and labour. I said no - happy with 60%. When he left, I tried to run it through a cycle and it stopped working totally. Called the company this morning and was told that the machine could have been working when he left and then stopped. REALLY! Said that the technician recommended the additional parts and service and that I had refused.
So according to the telephone person today, I spent $280 + tax to have someone tell me that I needed to spend another $900 + to make it work. I thought that was what the $80 service charge was for, not to do a bait and switch, to get even more money out of me.
I am beyond angry. Assessing my next steps.
Review by Tomaj Bussandri4 months ago
Needed our dishwasher repaired because it wasn't draining properly for a celebration of life party. Technician came to repair it and charged us $316.00 and said machine was fixed. The machine did not work. When we contacted the company the next day, they told us they could come and fix it for another $385.00 by installing a replacement part. Why did they not do this in the first place? DO NOT USE THIS SERVICE UNLESS YOU WANT TO THROW YOUR MONEY OUT THE WINDOW. Needless to say we told them no. They would not reimburse our money, even though they did nothing. Very disappointed
Review by Heero4 months ago
I bought a house and moved into it - and realized the fridge was not cooling. I was very desperate to repair it, and Appliance Repairman promised fast service, $80 for technician's visit, which seemed fair at that time, - so, I made an appointment.
The technician came on time, was pretty good at making sure I sign all the necessary paperwork, and was very accurate to get my signature before proceeding with any works.
After first diagnostics he told me, "the main board needed replacement" and that it would cost $280.00 plus tax. "However, - he added, - it doesn't guarantee that the fridge will work". He said, that after the board is replaced, then maybe the fridge would work, maybe not. He got my signature that I agree to it. As I said, I was desperate - and exhausted after the move.
When the board was replaced, he announced that the compressor is dead and needs to be replaced too. And the cost was... $1370!!! I told him, that I could buy a new fridge for that amount (in fact, for even less). "But you have a very good, almost brand new fridge!.. You won't buy the same for cheaper than $2500! I am saving you money!"
That's when I realized it was scam.
When I went shopping for fridges, clerks and technicians in stores told me that the real technician would know right away the problem with the compressor, and $1370 is too much for a new compressor.
Unfortunately, I can not do anything except for writing bad reviews about this company and hoping that nobody else will be tricked the same way.
Is there a possibility to write a Google review about them? I see a lot of reviews here, but none - on Google.
Review by MummaMia4 months ago
Unfortunately as many many others I also fell for this scam. They make a living off scamming people and conducting absolutely dishonest and misleading service. PLEASE STAY AWAY. I called about 5 times already to complain and speak to a manager, and have yet to hear back. I lost $300 and hope others don’t have to.
Review by MissFe4 months ago
Do not use this company unless you want to be scammed. Out $500.00 and nothing fixed.
Review by Carrice4 months ago
Well I am sorry to say that they got me too. I normally look for reviews but I was desperate to get my fridge repaired.
charged us $80 and then said he can fix the issue for $360 plus parts only to tell me that the fridge needs a new compressor for $1400 and I will be required to pay $360 including tax.
I felt like he was not truthful about the inspection and made me sign a contract before the work was finished.
Stay away and use a different company.
Review by Bhilton Kuvela4 months ago
I want to give them a zero star. This company is crook. The service repair person came to fix a spinning cycle problem of washer. He gave me a quote of $320 plus tax. He wanted to be paid first before the repair and I did. I then mentioned the machine was quite noisy. He said he would look into it. After working on it, he told me he fixed the spinning cycle stoppage problem but to solve the noise, he recommended to change the tumbler which would cost $1,300. I said I would think about that as I can live with the noise as long as the spin cycle problem fixed. He said it was fixed and that the washer is working. When I used the washer again, it stopped at the spin cycle. The company denied all responsibility saying that the spin cycle cannot be fixed without changing the tumbler which I was not told in the first place. I was told clearly the spin cycle was fixed. The change of the tumbler was to fix the noise of the washer. Do NOT ever use this company.
Review by Lucik4 months ago
WE HAVE BEEN RIPPED OFF AS WELL AND WISH TERE WAS A RECOURCE TO STOP THIS COMPANY FROM GOUGING SENIORS
DO NOT USE APPLIANCE REPAIRMAN SERVICE!!
Review by Caryln5 months ago
Tech came over April 14th to look at warm standing freezer - he thought it would be worth spending $316.40 and it should fix it. He never left a bill or quote if we needed a compressor repair in future. I've contacted him several times and he tells me head office should have contacted me for a "free" follow up appt. I emailed May 31, they apologized and said I would be contacted immediately....no contact until I called today...they made a generous offer of $1000 less $200 for compressor.....about the cost of a new freezer....I would give 0 stars if possible...I feel like I was duped