I used Appliance Master about 30 days ago. They were on time and efficient.
They ordered a part for a washer that i didn't need and the Technician said i would have my refund in 2 to 4 days. This never happened and since then, they continuously make excuses for sending me a refund check. iIve called and emailed them approx 20 times, including their President, who shared his email on their website, and still have gotten nowhere with not 1 return call or email.
I would never recommend this Company to anyone as they are dishonest and never follow-up
Review by Elmaras3 years ago
MECHANIC WAS POLITE AND EFFICIENT. ALTHOUGH A SMALL
SCREW OR BOLT FELL DOWN IN THE FRAME, HE WAS QUICK TO ORDER ANOTHER ONE AND RETURNED A FEW DAYS LATER TO
REPLACE IT. MACHINE IS ONCE AGAIN WORKING LIKE NEW.
Review by Renwhar3 years ago
James went above and beyond. He saved the day making an emergency trip ouut the day before Thanksgiving to fix dishwasher and oven. I would absolutley recommend Appliance Master:)
Review by Coolgirl3 years ago
Personable young man who came. Unfortunately there was miscommunication between him and his office and me which resulted in some unpleasantness. Work was thorough and good.
Review by Verochka Stuckman3 years ago
First apt was cancelled by Samsung.
Second apt was a no show\no call from Appliance Master.
Third apt was 45 min after scheduling on Mon. Took almost 3 weeks to complete with only 1 visit. Office Staff and Tech were knowledgeable and courteous.
Review by JamesH4 years ago
My washer was leaking. I tried fixing it by removing the impeller and found what was blocking the drain. But then it wouldn't screw back in right and it kept leaking as a result. The repairman showed up early, and was very personable. He showed me where more grit a had gotten into the threads which was why it wouldn't screw back in properly. Then he reached way back in and found a bunch of "sludge"and whatnot that had accumulated in the drain. He cleaned it out thoroughly, cleaned up all the mess, and left the area cleaner than when he got there.
The washer/dryer people we'd been using for years were just a nightmare. This experience was the total opposite. I will be using Appliance Master from now on.
Review by Curepipeklicks4 years ago
I had called another service company who promised to be at my home between 9 and 11. At 10:50 they called to reschedule for the next day. I was very annoyed as I had taken a vacation day and thought it very rude that they waited to later in the day to call
I called Appliance Master right away thinking I would need to take another day off the following week. To my delighted surprise I was asked if 2:30 THAT DAY was convenient! The service person showed up exactly on time. He was very courteous, identified the problem quickly and did the repair
I was truly delighted with the whole service experience. I will be recommending Appliance Master to my friends
Review by MBancroft Haliiday4 years ago
The Appliance Master technician (Greg F) was prompt, courteous, and highly competent. Thank you.
Review by Chuqing4 years ago
ApplianceMaster will be the place I will be calling from now on for any appliance issues I have. I am extremely pleased and will recommend to my friends and family
Review by Sandip4 years ago
Excellent service, Tech explained services and cost prior to fix. A big plus was on time and polite.
Review by Cccr4 years ago
Technician was extremely friendly and knowledgeable. I was very satisfied.
Review by Shamoii4 years ago
They were at our house when they said they would be. The gentlemen was very nice and seemed very knowledgeable. He analyzed fairly quickly and helped us with an honest opinion. The service charge was comparable with others.
In our case the problem was not worth fixing so we got a new dishwasher. I gave them a 4 and not a 5 because they did not actually do any repairs so i could not judge that.
Review by Chrysi Gebolys4 years ago
I knew nothing about this company when I first called them. Our cellar had flooded during Hurricane Irene and killed the motor to our dryer. They had someone there the day I called! He was pleasant and polite. He also explained everything to me.
I had to call them back for another dryer issue a couple of years later. A different repair person, but he was also pleasant and polite. He really worked to figure out the problem and resolved it. What I also like about both repair people is they gave me professional advice re washers and dryers (something I appreciate).
If I need another appliance repair in the future-- this is who I will call!
Review by Harwyn4 years ago
I have always been pleased with the service I receive. Mike the technician is always honest and very receptive to answer all questions. I don't ever hesitate calling Appliance Master!!!!
Review by SherryWatkins4 years ago
Honest, on time, excellent to work with
Review by CharlesAliceDathan4 years ago
I have used them a few times. The last time, I had a freezing condition in my refrigerator. The knowledgeable tech showed up, opened my freezer and literally turned my dial down. I was unaware there was a separate control in the freezer that affected the refrigerator portion. The actual "fix" took him about 9 seconds max, probably more like 7 seconds to open the door. Then about 4 minutes to fill out his work order on the tablet. Then another 12 seconds to walk out the door. The total bill was $75.00 plus tax. Would have been nice for him to cut the service call fee in half since this was such a simple "turn the dial" solution. That would have been good customer service. I understand paying for his time, fuel, etc., but STILL. Lesson learned.
Yep, I should have opened my computer and taken a few minutes to Google this condition. Now I'm $75.00 poorer and helped NJ with some additional sales tax.
Review by Xylex4 years ago
A $412.00 job changed to $1,021.00 for a part for a dishwasher. A duplicate invoice was e-mailed to me which I did not bother to check because it hjad the same number however the price was changed. Aplliance Master called the friday prior to installation of part to confirm I received the price increase when they knew it a month ago. Very poor business operations.
Review by Shobnha Timberline4 years ago
The technician educated me regarding the problem and possible outcomes. He provided a clear report that explained the work completed with additional recommendations.
Review by Naaaaaa4 years ago
Tom is a very knowledgeable repairman. Gave many options. Would definitely call Appliance Master again if we have any future appliance problems.
Review by Chaketha Callaud4 years ago
That is why we keep coming back to you - you fix the problem, honestly and quickly.
Review by MAoutdoorfan4 years ago
No complaints here. Our Bosch oven was broken. I called and made an appointment. On the appointed day and during the agreed upon time interval the technician (Greg) came and fixed the oven. The price charged was quite reasonable.
Review by Thanyanan4 years ago
Shane came in and was efficient, friendly and incredibly helpful...got the job done right the first time and quickly. We will call him again!
Review by Istrati4 years ago
Repairman was pleasant and efficient, and came on time.
However, the charge was outrageous. 15 min job, nothing difficult. Should have been half of what they charged.
Review by Shapoval4 years ago
Although the service staff was courteous and punctual my issue has yet to be resolved. At this point I am not sure if I will get any satisfaction. It has been almost two weeks and I haven't heard anything from the company. I would appreciate an update from Appliance Masters.
Review by Wyncie4 years ago
Repairman was very polite and seemed knowledgeable. Cleaned out compressor, but freezer still not working.