AppFolio Property Manager is a great tool. Besides being convenient and easy to use they have a place where you can put suggestion and they take it seriously. They will alert you when ever someone likes your suggestion and when Appfolio is taking steps to make your suggestion a reality. Another great feature is the how to videos. When ever we hire anyone new we have them watch the videos first.
Review by Caitilin4 months ago
Appfolio has been great for our company and continues to develop a lot of potential. I would definitely recommend this property management software. Really the only drawback is some of their developments take a while to come out and be improved, but they have great support teams and their response time is prompt. I find the suggestion forum with other users great as well and the tenant and management apps have made it easier on both sides to be on the go!
Review by Makeupjunkie4 months ago
Great company works well with our needs. Always answers promptly minus the west coast time lag.
Review by Hassan Bakhsh4 months ago
Great features for properties/buildings & current residents, plus easy intuitive navigation. Superior marketing interface allows for 1-button advertising. Search function can be tricky, as it is with most property management programs. Guest card/prospect categorization/assignment/tracking needs improvement including assigning "future" status and a group text feature that is available but only for current residents.
Review by Carbo4 months ago
Great platform, seminars and webinars are much appreciated and contain current relevant information. Keep up the great work!
Review by Tmansfield5 months ago
AppFolio is very intuitive and easy to learn, provides excellent training materials. They are a company that is innovative and listens to it's customer. They are responsive, helpful and through in their development.
Review by MilnrowLad5 months ago
Not having a dedicated customer service really doesn’t improve communication and solving problems 0
Review by Intacoastal5 months ago
I have used appfolio since 2010. They continually update their product by listening to their clients and to the industry. They are helpful when I need help and they have great video tutorials not only for the Property Managers but also for the property owners and tenants.
Review by FoxyJean Shilakov5 months ago
AppFolio is a very easy and helpful system, now ii is much better with the new tools and improvements. I found very helpful chatting with an expert, they are very fast responding with a solution to my questions. I work in the Accounting Department, Account Receivable and I do recommend to anyone to use AppFolio for their business.
Review by Momom5 months ago
As always, AppFolio responds very quickly (same day) and can get things done even quicker. The program is not perfect but it is a wonderful resource for all of your Property Management needs. Thank you team #AppFolio!!!!
Review by Cioffi5 months ago
Not accounting friendly.
Doesn't have options to search by amounts etc., like other accounting programs do. Messes up the books if a property changes the bank account.
But it's a very good property management program, just needs some improvements.
Review by Kumer6 months ago
I am new with my company that uses AppFolio, but I am very pleased with the program. It is very detailed and easy to work with.
Review by Radicals6 months ago
I love Appfolio and the ease of the program. The use on my phone allows me to be literally anywhere and have all the information that i need at my fingertips. If you are in property management you need this program. I have used it for now 4 years and love it and wish i would have gotten it earlier, it is worth every penny invested.
Review by MariaBlessie Eschenbach6 months ago
Great people and fantastic program!
Review by Casiee Chobotová6 months ago
This website is very user friendly and easy to navigate. Customer service is excellent! I would highly recommend this website!
Review by Ozella6 months ago
I was not happy with change in pricing per unit on commercial because we set all the information as residential and we had also in the past paid the whole year in advance for software and were given a discount for doing that.
Review by Asiza6 months ago
Great software overall. Without it I'd be lost in managing our 300+ units as the only PM! The ability to work away from my desk and in the field has been great step up for us. The ability to accept on line payments from tenants or owners and communicate online has streamlined our office.
Their staff is helpful when have questions and do listen to our needs as PM.
As with any software there are some things that could use improvement. I do feel that they are working on many of our request.
However this is the 3rd management software I've used and its abilities are leaps and bounds over the other two.
Review by JBorgInfanteRN7 months ago
I have used many programs in property management over the past 30 years and I find Appfolio user friendly and the customer service is prompt and very professional!
Review by Arami Pollachek7 months ago
The user experience is excellent and intuitive. We have been able to transition our outside accountants from regular visits to our office, to being able to work remote, saving time and money. Separating rentals from HOAs is a valuable feature. Also very easy for our residents to use the tenant portal and pay rent, check their account, and submit maintenance requests. Very satisfied.
Review by LauraHampson7 months ago
AppFolio is very easy to use and understand. No training required.
Review by Mahlega Jacher7 months ago
You really need to work on your permissions. Your permissions are designed for large companies. My company has 3 employees and they all have access to my bank info and all of them can lock me out of the system at any time. This has always bothered me. When i first signed up i was told by the Appfolio rep everyone would be given the "President" role. You have lumped sensitive functions in with everyday functions. Users need the ability turn on and off functions with the groups. Provide the ability to require full payment by property. Currently it is all properties or none. That grossly lacks flexibility. Otherwise I am very happy with Appfolio.
Review by DeseB Ringener8 months ago
Once you get familiar with the software the ease of use is wonderful. That coupled with support and training provided is top notch. You would have to pay me to use another property management software!
Review by Diolino8 months ago
User Friendly, Lacks personalization in a few locations. But is a great solution for small to mid sized companies.
Review by Darianne Benakis8 months ago
We moved from Yardi to AppFolio 1/1/18 and never looked back. It is so user friendly, we use all the reports, do our credit reports through AppFolio, pay/ACH owners & vendors, post vacancies online and on our website, make marketing flyers all with one click! The tenants & owners like (and use) their online portals. I use the letters, leases and inspection templates - all were easy to customize to fit our needs.
The online help menu with blogs, videos, FAQs and live online training seminars is light years above what Yardi offered. I LOVE the unlimited and awesome customer support. They are helpful, knowledgeable and just all around wonderful! I have recommended AppFolio so many times already. Voting on functionality we want, then programmers actually making it happen is just - wow what a concept. So happy! Thank you AppFolio!