I have to apologize that I have had to come to you with this complaint however the level of service I have received earlier on today is completely and utterly un-acceptable.
I am a branch manager in a retail store which is on the same retail park as your Cannock Apollo2000 store.
I moved house in the last few weeks and understandably I am in need of additional electrical appliances, with Apollo2000 being on the same retail park, it makes sense for me to visit this store and look at what appliances are on offer.
Currently I am looking at sound bars, as you know there is an extensive range of these and they vary in price quite considerably. It is taking me some time now to make my mind up in terms of which bar to go for and to make sure I make the right decision. I have been to competitors to look at their products and to compare price, but with Apollo2000 being right by my work place I have probably visited there more than any other, again because I want to make the right decision.
On my visit there today after finally concluding the model I think I want (Samsung HW-H750) I wanted to see how the price compared to Curry’s and again to try out the product and other ones that could compare (I am unsure whether or not to splash out and go for the SONOS one @ £1198)
My question was “Do you price match?” after the lady looking into it she advised me that yours was priced up wrong and should be £449 as per Curry’s price and not £499 as per the ticket. I left the branch again as I am still not 100% sure which model to go for and which retailer is best to buy from.
On my return back from the store your Sales Manager (not sure what his name was) was in my store complaining and asking for Head Offices number. I am not sure why he wanted this. After asking why he was very very rude and complaining with the amount of time I was spending in the shop and that I am wasting all of their time and never ever go back again unless I am willing to buy something!!!!!! I could not believe it. I do not understand why he was saying this? Surly there is no rule as to how often I can attend a shop, especially if it is I am considering buying something and potentially lots more for my new house!!! He said “you wouldn’t like it if I just kept coming into your store wasting time”.
I am sure you will agree this as a sales manager is not the attitude to have. I am a branch manager in retail myself and deal with big purchases and if I heard one of my sales people, let alone the sales manager, talk like this to a customers I would not be happy in the slightest!
Yes I work on the same retail park; however I am a customer and a customer that is in the market for buying electricals for my new home. Not someone who is just wasting time, I am just someone trying to make the right decision, even if I was ‘wasting time’ he is not in a position to make that assumption.
I just cannot believe that whilst I was looking at the items he has the mind to come in to my work place and ask for head offices number to complain!
A lot of people I know shop at Apollo2000 however I certainly will be advising them not to, I will be taking my business elsewhere. I was considering spending a lot as in the next few weeks I was looking at buying all my kitchen appliances from there with me having a new kitchen. If this is the level of service I am going to receive and my business not being appreciated I don’t want to spend my money with your company.
I would appreciate it if you could get back to me on this matter and advise me what has been done to solve this issue with the Sales Manager in the Cannock Branch.
Review by Bolodia4 years ago
Excellent service very pleased with my purchase
Review by Dazzado4 years ago
Great service great hoover
Review by Whilmari4 years ago
Apollo is a great site with the best deals and best prices.
Product was delivered when expected.
Will definetly use again.
Review by Anamae Higo4 years ago
Review by JohnNiven Wolsink4 years ago
Easy ordering. Good delivery and left where asked. Haven't tried iron yet but would use company again
Review by Ismahan4 years ago
Just moved house so ordered a number of appliances from different suppliers such as Tesco and ao.com. I can honestly say Apolo was by far the worst. I paid for a dishwasher and installation online. The two lads arrived to deliver it, rushed in with muddy boots, literally dumped it down in the kitchen before saying "sign here" I said I had paid for installation and was told "we don't fo that mate you will have to ring them" I signed and they literally ran out the door. All the other companies took all the packaging away and were far more considerate and polite. Apollo admitted later they had forgot to add the installation to the order sheet despite charging me for it. They are refunding the money but I won't be going back to Apollo for anything again....
Review by Abidemi Deklerk4 years ago
Could not fault the service. Ordered 1-12-14 advised that order would be delivered 8-12-14 but received it 7-12-14 . Thank You.
Review by Mollir4 years ago
I wanted a TV Stand to arrive on Saturday (29th) as wanted to move my TV, put on a new stand, put xmas tree where TV currently is. I found Apollo who stated Saturday delivery so thought all would be perfect.....Courier called my Friday Night and said they couldn't deliver as they only had 1 of 2 parcels that made up my shipment. My plans for the weekend ruined, xmas tree went in old position, cancelled order as was no longer any good to me.
Review by Esateys4 years ago
Every thing went well with my purchase very impressed
Review by Iglaia Meloy4 years ago
I saw this site on Hot UK Deals and decided to order a SONOS Play 1 Speaker. It was a a very easy website to use and what an excellent service provided by this company. They said the item would arrive on 31st Dec 2014 and it actually arrived on Monday 29th Dec 2014.
Excellent, keep it up.
Review by Humosi Blankenaufulland4 years ago
Bought a Sonus Sub with the recent promotion and opted for free delivery asap. Followed up with an email asking if Apollo could confirm delivery 31/12 as I wanted it for a New Years Eve party. Received a phone call, the lady I spoke to confirmed it would be delivered 31/12 but offered to send it a day early so I could have piece of mind (and a chance to play with it!).
Much appreciated, arrived on time, great product, great service, would by from them again.
Review by JulliaNheta Cancialosi4 years ago
Easy to order, delivered as promised. Very pleased with the customer service and the very competitive price.
Review by Azulina Khorolsuren4 years ago
i still havent recieved my product.
Review by Nolana4 years ago
My experience was first class. I ordered online and received instant order acknowledgement. I was informed by email on dispatch of item and notified of hour delivery slot.
Review by Baines4 years ago
I ordered and paid for a Liebherr fridge freezer from Apollo which was shown on their website at £499. A voucher code brought this down to £489. A couple of days later I received a message saying that they did not have any and my payment would be refunded. I then had to get it from another supplier at £545, the cheapest I could find. I think Apollo owes me £56 but they have not offered to pay this.
Review by Imjustbait4 years ago
Best price, helpful knowledgeable sales staff, great delivery with plreasant driver. Excellent experience and will certainly use again.
Review by Shaanne4 years ago
Good range of products on the Apollo Direct website with very competitive prices. The purchasing experience couldn't have been simpler with a range of dates for delivery. Information flow was ample and clear.
Review by TedWJ4 years ago
Very fast delivery of my order for a 55" TV, no complaints there. Only one problem: some of the contents inside the box had condensation on them, so it may have been stored in a very low temperature environment at some point and that was a worry.This may have been during transportation and beyond the company's control, but it was still a cause for concern and that's why I can't give five stars. Otherwise, I had no problems: the TV appears unaffected and performs beautifully.
Review by Guba Folarin4 years ago
The Apollo delivery men brought the washing machine into my hall and removed the packaging from three sides to show the me it was in good condition. Then got me to sign to say the machine was delivered in good condition. After they left I removed the packaging from the fourth side and found the big dent. Coincidence? Hmmm...
Anyway the machine works fine and apart from the dent I like it.
Review by Vivol Ingersol4 years ago
I found my brand new 12" Asus netbook on Apollo for a good £50 cheaper than anywhere else - too good an offer to pass up.
Ordered from them with absolutely no problems - they kept me well informed on the progress of my order and its delivery through emails and texts throughout, and it arrived on the day I arranged, almost precisely at the time they indicated, in perfect condition.
Would happily use again!
Review by Educator4 years ago
Ordered my product from the web site, no problems and goods were delivered on time. Excellent service, will not hesitate to use them again
Review by Windber4 years ago
Bought my cooker 8 years ago had no problem whatsoever with my cooker so far. I live on 2nd floor with no Lift. I had an excellent experience with Apollo so this was the reason for me to go back to them to buy my new fridge. Excellent customer service, professional people, deliver on time.
Review by Quirkney4 years ago
Stumbled across Appollodirect.co.uk accidentally whilst looking for a particular vacuum. Found it on this website and at the lowest price on the web plus free delivery. Fast prompt and professional service. The staff are absolutely amazing and supportive. Purchased another vacuum for my sister which they managed to find in Ipswich branch and had it posted out to me wth free delivery. Once again many thanks for a very first class service.
Review by DarianK4 years ago
Quick and efficient sevice and delivery bang on time