Our tax return was filed separately on federal return even after constantly telling the AOTAX people to file it jointly. We lost return money because of that and we are not even getting the COVID relief as well. It's ridiculous! I asked them for the tax return copy multiple times but never got it. Old drafts were filed for the state tax returns and there was no proper communication between the employees dealing with our return. An amendment needs to be filed for that but we have received no proper communication on that from AOTAX. We even received an IRS notice because of this. We are taking care of the notice ourselves because we can't expect anything from this useless tax services company. There were so many issues with the drafts - like address was wrong, my SSN replaced with my wife's SSN, and whenever we called or messaged for a resolution, someone new came on and screwed up our return. These guys wasted our time and energy - we could have done a better job ourselves.
Review by Soeiro3 months ago
I didn't find the option to give a rating in negative, otherwise, AOTAX deserves for negative rating.
Their staffs don't have knowledge about US Tax filing they are just to attract new customer and then no help from them. They will not let you anything in advance and once you are in trouble with the IRS, they will simply wipe out their hand.
So don't file any tax with AOTAX.
Review by Mcconville3 months ago
They do not respond on time once they are paid. they will not respond to texts, even if they pick up they ill disconnect immediately. its like calling and old shopkeeper to ask about the stuff that he is supposed to deliver.
Review by Shilton1 year ago
Filed my 2017 tax returns with AO tax and received notice from the department. I tried to contact with them but no luck. The customer support always says that concerned person will call back but no body contacted me. Worst..Worst..Service. Please stay away with this company otherwise you will end up getting notices from the department.
Review by Vnp Malachowsky1 year ago
I don't want to give even one star. Worst experience with this company. First they told me that iam going to receive $5762 refund from IRS, after payment was done they said i will receive $1598 only.
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