On time delivery, the great product for the price.
Review by Luntarima2 months ago
This product is good buy for the price and value, and only a small minor is the remote control did not function that well
Review by Leiwanda3 months ago
Good product, great company, excellent service.
Review by Rashini3 months ago
Fast delivery. My tortoise hutch came in 3 days after ordering. Price is WAY cheaper than other pet stores.
Review by Fatts4 months ago
The order was shipped on the same day I ordered. It doesnt get any faster than that.
Review by Ingvor Corman4 months ago
Ii found the bib legs to be loose and a little short for someone 6'2 and 220 lbs
I ordered a xxxl to be sure they fit. I'm living a little large after having a kidney transplant last year.
Review by Aly Woomack4 months ago
They were very good and nice
Review by Curtid Tomter4 months ago
I bought a garden rattan set, received it on time. good quality, I got a 10% off code , all my families are like it so much! It is worth every penny!
Review by Astryr5 months ago
I bought cat tree from aosom.It's very durable. We have adult 3 cats ranging from 12-14 lbs and 1 young adult cat that's 8 lbs. All 4 of them are on it at the same time frequently and it hasn't broken or tipped over. The heaviest fell off while rolling in catnip and it withheld him freaking out and hanging on for his life, so I don't think it'll fall anytime soon. The little bowl that hangs out on the side holds the heaviest cat with ease as well.
Review by Rich Hale Jernstøberi5 months ago
You were honest and helpful. I got my shipment twice faster than I expected.
Review by MTGal Trawoeger5 months ago
Household is easy to use, the price is affordable, the service personnel is intimate, material is also very good, in short, is a good shopping experience
Review by Vaarok5 months ago
The first time I went to Aosom online shopping, it was very convenient, not only the variety of home furnishing is complete, but also cheaper than brick-and-mortar stores, and the after-sales service is great.
Review by Yagi5 months ago
Here's their policy. Problem is they don't return emails and customer service by phone is clueless even if you're lucky enough to get a real person
Return Your Purchase By Courier*
Contact AOSOM Canada Inc. via E-mail or Phone and provide your order NO. and the reason of your return. You will receive a confirmation if you are eligable to return the product(s).
Pack your product(s) backin the Original Boxes and make sure it is ready to ship.AND 20% RESTOCKING FEE AND YOU PAY THE SHIPPING!!
You will receive an email with the Date & Time of the pick-up from the courier service. If not, you are responsible to drop-off the item to the courier service.
Once we have received the item(s), you will be reimbursed for the cost of the items purchased and the amount should appear on your credit card statementwithin 5 to 7 business days following this.
Review by Amnullah5 months ago
First time purchase, happy with product, and free shipping.
Review by Kedo Toppi6 months ago
I received this item quickly but:
-Outside box was old, many tapes over it, as it was returned from other buyer before.
- Two gates could don't fit together.
- Some places of arbor were damaged.
I bought many things online as: trellis, arbor (metal), and when I received them with new boxes outside and all thing inside were new.
I read good reviews from many your customers but I didn't receive a good item.
I regretted to buy it.
Review by Waynwright6 months ago
The service is very good and reassuring. Official promises shoppers can return for up to 30 days from the date of original delivery.
Review by Brawn6 months ago
POOR QUALITY AND POOR CUSTOMER SERVICE
Consumers BEWARE when dealing with this company. I placed an order for 6 chairs. The first problem was that one chair was damaged from behind. Spoke with Kyle. Kyle provided great customer service and the chair replacement was here less than a week. Problem is, the chair delivered was slightly different as the back was Velcro on the back bottom vs. the ones I had were stitched all the way down along the sides. The chair sent was also dirty on the bottom. So I called and spoke with Vera. She asked me to send her pictures so that she could see the differences in the chairs. She NEVER contacted me back. I had to email request to her requesting the status of the order. Evelyn replies back that I ORDERED THE WRONG CHAIR and therefore, a replacement will not be sent. It was evident that she did not look at the photos to see that the chairs did not match my orders. So I called today. The connection was terrible and wait-time was long. I finally spoke with Kim. The connection was so bad, I asked her to call me back. She said she will call me right back. She did not. Now I am REALLY angry about the customer service. Called back and finally spoke with Richard. I’m irritated, while trying to explain what has happened. He tells me that he is “almost certain” that I will still get the “wrong” chair, because this is a new “batch” manufactured, so the best he could do is credit me the cost of the one chair. So I tried to explain to him that I am trying to get a set of six matching chairs for my dining room table and I have to accept one that does not match the others!?!” I told him, that if I had been informed that the chair being sent would not match, then I would have kept the boxes of the others, but I have already assembled the five chairs, because I was under the impression that the matching 6th chair was on its way. I asked Richard, well can you send me 5 more of the other chairs from the new batch so at least my chairs will match, and I can return to you the first five I received, so that at least my chairs will match. He said no, and continued to hum a song in my ear as he credits me for sending me the wrong chair! These chairs are of poor quality, and the customer service is terrible to say the least. I will NEVER do business with this company again.
Review by Ritcha7 months ago
A phone deal with the new home home is very convenient, the service is very good, the husband is very satisfied, the chair material used material enough, sofa and bed is also very comfortable
Review by Zorik Piura7 months ago
I just really like that rattan wicker sofa, it is set in my garden.
me, kids, dogs can have fun. easy to wash
Review by Saroum7 months ago
I was told they would give me a partial refund for wrong item . They only gave me 10 % off. I felt lied too.
Review by Pragun Uriot7 months ago
Under the recommendation of a friend, come to aosom this platform to buy furniture. The experience of the whole process is very good, from the order to the delivery is very smooth, it feels too convenient. The quality of the furniture is also good, recommended
Review by Maruschka8 months ago
I was skeptical to order this set due to the lack of reviews but I had looked so long and searched so hard for an outdoor patio set with the exact color and size that I wanted, so I went ahead and ordered it. Well let me start by saying how pleasantly surprised I was. This set is absolutely gorgeous. After setting it up in the backyard, our neighbor came over and asked, where she could get one just like it. It is extremely sturdy and the cushions are firm but not uncomfortable. I anticipate using this set for years to come. It looks beautiful on our backyard deck and I can't wait to get outside every morning to sit on it. It looks much more expensive than what we actually paid for it. I am very, very happy with this purchase!!!!
Review by RobMac8 months ago
I bought household items on this platform last month. The chair material is very good, the bed is very comfortable, a good experience.
Review by Poochi11 months ago
I don't advise anyone to buy this company products. I purchased a battery operated Ride on backhoe for him for Christmas. The brand new item the battery would not charge. To make a long story short, they would not give me a new battery. This company is impossible to deal with with no help in resolving your problems.customer service are very rude, and in my opinion incompetent.Anyone thinking about buying any of there products, DONT!!!!!!!
Review by Brecke Ahmeida1 year ago
While these products are of low cost, you pay for it with no support, in an beyond the "warranty' period, more on that later. I ordered a bicycle cargo trailer and it arrived without the wheel skewers. There was no bill of materials and they did not understand what a BOM was. I don't think it existed, ever. So I could not check the shipping box to make sure I received everything I needed. All they could do was send pics of a fully assembled wheel, which I was expected to have sufficient product knowledge to deconstruct and reply back what was needed. It took nearly 10 email exchanges, across a language barrier, before they would guess what was missing and sent two complete wheels. The parts I needed were in the parcel, in a pink pouch. That had the skewers, a wrench, and some misc hardware. This pouch was never identified with the assembly guide. It would have saved a lot of aggravation if they devoted a penny to add the BOM to the product guide. I put the trailer into operation with the skewers and had my next problem. At the factory, ALL the nuts were put on finger tight on the bolts. I didn't discover this until using the trailer and hauling groceries back from the store. The main bolt that holds the tow arm in place lost its nut and the bolt eventually fell out. This cause the whole trailer to pitch back and tilt to the rear while I was moving at a good clip. I always try to balance the payload over the axels. I reacted to this by breaking hard, this caused the load to pitch forward HARD and the bed of the trailer hit the tow arm and put a crease in the top of the tube. I salvaged the situation by moving the spring pins around and scavaging stuff from the side of the road and found a lag bolt to fill the hole. I sent Aosom the pics of the damaged arm and bolts from all over the trailer that was never tightened. Instead of sending a replacement arm and nut/bolt they refunded the purchase and instructed me to donate the trailer. This is when I discovered a disturbing Aosom position, not indicated in any public facing document or on their website. I attempted to pay for a new tow bar. However, since I was "out of warranty" because they refunded the purchase, I could not obtain ANY parts from them. They would not even sell me a spoke, tire or a complete wheel. Not only that, Aosom would not tell me any specifications so that I could find the parts independently. I don't think they know and they don't have the capacity to contact their own factories for information. Aosom manufactures many of the products they sell. So be aware that the lack of support that Aosom provides, means you may be disposing of an otherwise serviceable purchase prematurely because Aosom will not support or provide parts. This is not the strategy of a company with any notions of sustainability.