They send fees for late payments which were NEVER late, EXTREMELY bad communication, basically unreachable and impossible to explain THEIR mistakes and they keep such bad track on payment records, leaving people WITHOUT health care benefits due to THEIR bad accounting. The service is too slow and incompetent, literally THE WORST KRANKENKASSE not only in Germany but in the entire world. Would NEVER recommend not even to my worst enemy.
Review by SamH7 months ago
Modern-day con artists. They told me I was out of their system as I explained I was no longer employed and moving to self-employed. They said my membership would eventually cancel and I would need to register again before this final date (which is fine). I then got a letter though the post stating that my membership was automatically enrolled onto the highest level of €800 per month. I would not use this company for my own private insurance after being tricked into paying the max fee without being informed in the first place. Avoid and do your research even if it takes you some time.
Review by Plufpluff Marabuto11 months ago
I have tried to leave AOK for over two years now and they've always found a way to keep me in their system and refuse to let me change Krankenkasse. They constantly claim not to receive my termination declarations - also when they're sent from my new Krankenkasse TK. Now it finally got through three months ago and they still send me bills for health insurance I don't have. Every time I talk to customer service they tell me they will get back to me which they don't and when I finally hear from them it is with a new bill. It is impossible to leave AOK, the customer service is nonexisting, they refuse to follow the German law and they are ridiculously expensive for freelancers. Never join AOK.
AOK Rheinland/Hamburg is rated 1.0 based on
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