I needed the formula badly and I expected to come under a week... but it came over a week later. And they don’t give you the exact way to track your package. I tried to find the package but instead I was told in French that it was going back. Please be clear about tracking shipments.
Review by Boundedinanutshell1 month ago
Wasn’t aware I had to be present for delivery
Review by Geertruida1 month ago
Excellent customer service
Review by Alzahi1 month ago
Very fast shipping and good customer service
Review by CustomerOwen1 month ago
Did not receive.
Review by Ashpan Mauvillain2 months ago
Amazing formula that gives babies exactly what they need and nothing else unlike all the American formulas. I used this formula for my now 6 year old and 3 year old and now using it for are newest addition currently 4 months. Shipping to the USA is also quick!
Review by ThatJim2 months ago
I was told the order would arrive in 7 -14 days. It arrived in 20 days. Then one of the two bags was busted and therefore can't be used. I would suggest you don't ship to the U.S.
Review by JWNelson2 months ago
Bad service! No delivery! No refund! Horrible company! Run away run away!
Review by OrderNumer2 months ago
Simple transaction and fast shipping
Review by Silawan Derrow3 months ago
I ordered formula on October 23rd. It is now November 13th and I still have not yet received the package and the online transit doesn't help me decipher where it is. Not sure if I'll ever receive it. In fairness I reached out to customer service today and have not yet heard back so perhaps they'll remedy the situation or provide clarity as to where it is.
Review by Kprimros3 months ago
Compant does not package formula well for shipment. Mine arrived with two large dents in the can and do not feel comfortable feeding to my infant as toxins are possible.
Edit: Company responded promptly to concern and offered return label/refund. Explained product is made of organic material (unlike most US formula cans that I am accustomed to) and that dented cans are safe to consume. Changed to 4 stars. I still feel their packaging could be better. Was 1 small deflated piece of plastic on one side of the can no other packing material.
Review by Nireshni3 months ago
Great service, fast delivery.
Review by Kennas4 months ago
Excellent. Arrived as expected.
Review by Guestjaynecpickett4 months ago
It took a couple of weeks for the product to arrive and it was difficult to find the contact information to make inquiries.
Review by Dingos4 months ago
I still do not have the formula that I ordered on October 2 and it’s not October 30th. We had a great first experience and received the formula in a timely manner and it helped my daughter immensely but now we have been out of this formula for almost 5 weeks and she has not been sleeping well since we ran out.
Review by Elamay4 months ago
Do not order from this company. I placed an order a month ago and have yet to receive my package. When I have contacted customer service, they just keep telling me it hasn't cleared customs. There are plenty of other companies who sell the same formula and deliver much faster.
Review by RebeccaKJ4 months ago
I still haven’t received my package and it’s been almost a month
Review by Phrasi Nemunyte5 months ago
I liked the discount I got when ordering the formula the only negative is it took longer than the estimate I was given so I would suggest to plan more time than needed when ording from this company
Review by Khagesh5 months ago
Great customer service, but takes forever to receive shipment.
Review by RonaldBarnes Soldermann5 months ago
Been waiting for weeks for the formula am all out, very disappointed.
Review by Chablis5 months ago
The shipping is toooooo long, so far, I'm waiting now for 3 weeks, after it's showing that order is shipped.....and I'm not sure now, if I will ever receive my order...
Review by Nema5 months ago
The best price for Hipp formula!
Review by Chardor5 months ago
Came in perfect condition. Shipping took a while, but considering it’s coming to another country I was prepared for that.
Review by Tehra Muretta5 months ago
Responses to emails is prompt, however, shipments take too long.
Review by Crawt6 months ago
Please put information about the product in English. The amount to be used also. Thanks jl