During pre-sales communication with B&P Antique Lamp Supply, many emails were exchanged with specifications to identify a replacement burner for a Crisa oil lamp. Burner received would not screw into Crisa lamp reservoir due to different screw threads, potential safety issue. B&P Antique Lamp Supply did not understand the importance of threads needing to match. B&P Antique Lamp Supply wanted me to pay for return shipping of their incompatible part. Sent photographic proof of issue with thread gauges confirming difference. B&P Antique Lamp Supply did eventually send a return shipping label. B&P Antique Lamp Supply did acknowledge the OEM burner and their replacement is different. Also, B&P Antique Lamp Supply refused to answer the question of whether or not they have physically checked the compatibility of their replacement burner, asked three times. Replacement burner was sent back in all its original packaging and shipping box. B&P Antique Lamp Supply did not fully refund the purchase and ignore emails requesting a correction to the refund. Their PayPal account was put on hold, until B&P Antique Lamp Supply refunded full purchase price.
Dispute was filed with PayPal against B&P Antique Lamp Supply. They refused to reply to PayPal. PayPal ruled in customer's favor and refunded the shipping cost.
Review by Santiabogo9 months ago
Deceptive shipping practices and extremely rude customer service folks.
Review by Shaje Nederstigt10 months ago
I’m a repeat customer for the high quality at affordable prices. Great customer service too.
Review by Anish Derrow1 year ago
I needed a hard-to-find part for my hall light. They had it, it arrived quickly, and it worked. And I didn't have to buy a new light fixture. What more do you need?
Review by Odal Sallberg1 year ago
Just as described
Review by TechFlow Derrow1 year ago
Beautiful! Exactly what I was after. Fast delivery, excellent packaging no change of damage to the delicate glass. I highly reccomend this shop.
Review by Nirantali Futrel1 year ago
Excellent service, quick shipping and good prices.
Review by Flyby Rittenburg1 year ago
Lamp parts look good.
Shipped promptly and received with free shipping in 3 days.
Prices seem reasonable.
Review by Ladderstore Poliski1 year ago
Fast delivery. Packaged well.
No problems with merchandise. Thanks
Review by Pipeline1 year ago
All parts worked well
Antique bridge lamp
Review by Nibbs1 year ago
Website was great..found just what I needed and it arrived very quickly!
Review by Edmndo Puangplub1 year ago
Thank you very much, perfect fit.
Review by Bafford1 year ago
Most helpful to me was my telephone conversation with the woman who was on the desk on the day that I requested customer assistance. She obviously knew the entire inventory very well.
I have now received my order and am completely pleased. The packing system is VERY thorough!
Review by Rickyman1 year ago
I ordered 5 different sockets and there is no way to tell which is which. No indication or stock number. All different prices bought for comparison and no way to compare. Each should have stock number. Not very helpful or satisfactory.
Thanks for your response, they should be, but they weren't.
Review by Sugus Kapteyn1 year ago
Excellent service! Thanks!!
Review by Maharuf1 year ago
Great all around!
Review by Saffet Miana1 year ago
Broke my key and found it on this website. Very fast shipping. Only caveat is that I wish there was a cheaper shipping option. This only weighed an ounce, yet cost $6 in shipping. Otherwise, I am pleased.
Review by Mauro1 year ago
great prices lots of stuff!
Review by Uspam1 year ago
Product was as described, quick ship and packaged well.
Review by Aatutosh1 year ago
good price. speedy shipment.
Review by Jenayha Tselmovich1 year ago
Great service. Was missing a piece and the sent it out directly.
Review by Pvcsam1 year ago
Ordered lamp wicks. Very nice quality. Fast delivery. Good price.
Review by Roussos Krasniak1 year ago
The product ordered was exactly as described, good quality and fast delivery. Prices are fair.
Review by EricaMika1 year ago
I give myself 0 stars as I ordered the wrong diameter for the candle covers. ALS was great ordered on Sunday or Monday and received on Wednesday
Review by Seadogyellow Mickelsen1 year ago
Excellent product and service. Just what I was looking for.