I placed an order which was delivered on time but with an incorrect item. However, after contacting customer service (dealing with Yasmine & Isak who get 2 thumbs up) they were efficient in rectifying the mistake and offered excellent customer service. The communication was open and they responded quickly.
My only reservation for not giving them a 5 star review is that the minimum order value for free delivery in my opinion is too high especially when you sometimes just need a top of something.
Review by Bietrume4 months ago
The goods arrived rather slowly compared to my other online shopping experiences.
Also, I made a partial return, but the refund was not processed until more than 2 weeks after I've sent the goods back. I had to email them to ask, and they refunded me on the same day. Does this mean if you forget your return you might never get your refund? Also, the Linnea replied to my request for refund with no apology, but simply ''Hi, We've received your return and repaid you for those today.''
Most Swedish online shops offer much better and more honest service. Considering Animail doesn't have price advantages I won't return.
Review by Hujaifer1 year ago
SUPER for my dogs!
Fast delivery! Great service!
On wednesday I ordered today is friday and I get it on my door!
Now my dogs got great Magnusson dog kex 5 kg as a snack for awhile...
Review by Armeshia1 year ago
Review by Ghgg Mespah2 years ago
Review by Demei2 years ago
Tack tack tack
Review by Portdoug Ezobi2 years ago
Review by Dhanjal2 years ago
Super easy and convenient
Review by Kessels2 years ago
Kanon nöjd <3
Review by Ionita3 years ago
Easy to understand system and quick delivery.
I can recommend to my friends!
Review by CShea3 years ago
Expense unfortunately outweighs the convenience.
Review by Awning3 years ago
Review by Murfett3 years ago
I made an order on dec 22 and it still hasn't shipped. No update on when it should ship either.
Review by Marcilynn Leimuller3 years ago
Thanks. The only thing is that the package was left in front of my neighbour door instead of mine.
Review by Chiarra3 years ago
som sagt, just et
Review by Theodorus Rekkal3 years ago
The package arrived quickly and in a good shape. My 2 rabbits are grateful! :)
Review by JohnWB4 years ago
Review by Lojze4 years ago
I have been buying Ziwipeak cat food for more than a year. Animal used to have these on discount when buying more that 12, if I remember well. Since the start of 2015 they raised the price and stopped offering the discounted price when buying more than 12 cans.
I have since changed to PETWORLD.SE where I can buy the exact same cat food but at a much lower price!
Animail - 35 Kr /st. ZiwiPeak Cat Can Lamb 170 g
Petworld - 24,30 Kr/st. ZiwiPeak Cat Can Lamb 170 g
Review by Benoblade Himpens4 years ago
Animail is a great website which delivers quick and easy. The products are all good quality-wise and my dog has liked everything so far.
The only thing that can be remarked is that the product description are sometimes (really rarely) be a bit too little but that is a rare case. I have found the support, order and delivery is great.
If the product is sold at animail I would order it here - the only issue could be that some products, foods, toys are not sold at animail. Otherwise great store!
Review by Juchear Sharshar4 years ago
Prices are more or less average for online pet stores, but delivery is soooo long, omg. It can take up to 4 days for them to send my box out of their warehouse even if it says "ready within 48 hours". Animail, you seriously need to change your warehouse procedures.
Review by Beninca4 years ago
VERY slow customer service response.
Review by Spoyl4 years ago
Quick delivery, goods are as described. Only complaint: i had requested for delivery to door without receiving signature required and on this last occasion, as I was going down the staircase from my home, i saw that my package had been left outside someone else's door. My unit is 1502 and the package was delivered and left outside 1302. Not sure if the neighbour wld have been honest enough to forward me the package and if Animail would have insisted on me paying even if i never received it. Hope their delivery men can be more careful about the addresses in future.
Review by SWhit Piencakova4 years ago
Review by Maykit4 years ago
Animail is a perfect place to shop dog foods: large range, fast delivery and shipping to door with a reasonable price. In one delivery I received wrong sort of food and they took care of my reclaim very efficiently and generously. In me they have a longtime customer.
Animail is rated 4.0 based on
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