I thought that I cancel my Ancestry.com account but noticed a renewal in my bank statement. I decided to export the GED of my family tree. Then I called and received a confirmation email of my cancellation. I did not receive one when I canceled online. I would have given ancestry no star because their website is rigged to complicate any cancellation.
Review by Steicy Siegfried1 week ago
Ancestry.com have posted information all about my mum without our permission and it is public
Review by Phurtura Batease2 weeks ago
Big waste of money in my opinion.
I have just received my results back and my dna was tested against 16,000 reference samples. I paid express mail so I could get my results ASAP. However, as my dna was been tested Ancestry was busy updating everyone to a new much larger reference size and as a consequence of this my family's dna history changed hugely. But mine never got tested to the new samples and I am now been told this could take 3 months. All of my family’s results have been updated so it is a waste of time trying to compare mine to theirs. After paying top price I am unable to correctly compare my finding to my family’s for four months! Not acceptable.
Review by Bafford2 weeks ago
Both my mom (who is my biological mother) and I had our autosomal DNA tested by Ancestry.com. On this latest "update" that Ancestry.com performed (just a couple weeks ago) I noticed a logical inconsistency between my mom's "new" estimates and mine. In short, in the previous update my mom was estimated at 42% Norwegian, I was 23%--makes sense, about half. In this latest update my mom went up to 51% but I dropped dramatically to 7%. How is this possible? I understand that it won't be exactly 50% of my mom's, but it should be in the ballpark and more importantly it should at the very least TREND in the same direction as my mom's (it is, after all, the same DNA markers). So essentially my mom's markers were analyzed as Norwegian whereas those same markers in me were not. Therein lies the obvious error and/or logical inconsistency... a mistake was clearly made (and/or their algorithm is clearly flawed).
So, I called Ancestry.com's customer service number and (after eventually reaching a real person) I was hung up on once I explained the issue. Hmmm... I figured... must've been a glitch. Well, maybe I will try chatting instead, so I logged into their website and started a chat session (it took about a 1/2 hour to get an agent). I explained the issue to this agent... she expressed "sympathy" for my "frustration" and "disappointment" in the results, gave me a link to a website explaining how results arrived at, etc., and was told that was all she could do.
I emphasized that I wasn't contacting them because I was "disappointed" or disagreed with the results necessarily, but that I simply believed an error had been made during the analysis (based on the logical inconsistency explained above) at which point the agent *abruptly* ended the chat (right as I was typing a response to her--keeping in mind that both parties can see when the other party is typing, so she clearly knew I was trying to respond). It certainly seemed as if she just did not want to have the discussion with me and that Ancestry.com had no interest in trying to resolve what very much seems to be a flaw in their analysis.
As a result, I'm afraid I can no longer trust ancestry.com's analysis and/or the results they provide and will be using (and recommending) one of their competitors from now on.
Review by Patea2 weeks ago
Yes I have used this company in the past, a very bad company total scammers in fact. I also see they have not changed much since I used them 6 months ago. I would never ever give this company access to a bank account, you may as well just sign a check and let them put the amount in. I see a lot of people have had unauthorized amounts taken from their bank accounts, good luck getting that back.I am amazed they are still in business.
Review by Ajeeshaa Bennerman2 weeks ago
They are by far the worst website. Don't waste your money there are plenty of other family history sites that are better than this disgraceful excuse for a site.
Review by Britzzz Ennulat2 weeks ago
I don't even have an ancestry.com log in but I was charged $149.00
Review by Joyzgirl3 weeks ago
They advertise that they have a 14-day free trial period and ask for your card information to be charged AFTER 14 days. However, they immediately charged my card for the full month and refused to refund me even though I used this inadequate website for a total of 1 hour before deactivating my account. Don’t waste your time or money and don’t bother trying to contact customer service.
Review by Mahitab3 weeks ago
Una was super helpful and kind! The call took about 5 minutes.
Review by Iltar1 month ago
I purchased the 'ALL Access' account to include a basic subscription to Newspapers.com only to find I have NO access to Newspapers.com without paying an additional $30/6mo. To me this term 'ALL Access' is being used as a bait and switch trick. ALL means just that ALL. This truly leaves a bad taste in my mouth. Ancestry.com has become a money hungry site. I will be weaning myself off Ancestry in the very near future.
Review by Chrissricks Bønsøe1 month ago
I did an Ancestry DNA test approximately 3 years ago, it came back showing that I had roughly 75% links to the UK and about 25% to Italy. This I thought to be very accurate with my knowledge of my family tree. My mums side was originally from Ireland, Scotland and England. This tree has been traced back about 500 years. Dads side were from Wales and Italy, which we have also gone back a fair way. Ancestry have just "updated" my my results from the original sample from 3 years ago. New findings are that I'm 93% from the UK and the remaining 7% from France and Sweden. That is a big change! I don't see any French or Swedish surnames in my trees. Just wait till I tell my Nonna that she isn't Italian! And the funny thing is that she looks like your typical stereotype of an Italian woman. All the family surnames on her trees also very Italian back hundreds of years. Sorry Ancestry, I think your computer must have stuffed up this time!!
Review by Tergel Derrow1 month ago
I'm a member of Ancestry. Ancestry has a lot of private family trees, which means that a lot of family information is hidden. Much of the information I need is either not available, or I have to pay extra. I still do not have a 100 percent certainty that my family tree is accurate. And after almost a year, I'm not going to subscribe again.
Review by AldaFlorencia Booz1 month ago
I wanted to try ancestry.com because my siblings and I wanted to know the my father's background. However, my siblings and I are very disappointed and upset because ancestry.com has never received our package. USPS lost the saliva package the first time, so we reached out to ancestry.com and they sent us another kit. We sent the second kit it back to ancestry.com and that second kit was lost again. So for the THIRD TIME, we asked for a kit and now we never received it and it's been a month since we asked. Ancestry.com needs to work with Fed-Ex or have priority shipping because USPS kept losing the saliva package. But it is really shocking that third package was never shipped. The kit has a tracking number with it and you can go online to see where the package is, but for my account, the package has NOT been update since the first kit was lost. It says the package is still in transit (it really means lost) after 4 months. My siblings and I are going to 23 and me because we are tired of going back and forth with USPS and Ancestry.com. VERY DISAPPOINTED and DO NOT RECOMMEND.
Review by Praveenraj1 month ago
If you are African American and want to know your origins this is not for you. In my results just named every west African nation and the Bantu people and alot of European all almost equal percentages 8-10%. Not useful or specific. I feel scammed and wasted time and money on this not worth the time waiting (6 weeks)$100 not worth $1. I would like a refund. Don't waste your time.
Review by LaverdaMan Pszenycznyj1 month ago
“RIP OFF WARNING”
I’ve been a user for years, building my tree, only to find out that some data is unusable once subscriptions are canceled!
You’ve been warned!
Don’t use unless you print everything out as you go or risk years of research not being accessible without continuing monthly payments!
I am beyond disappointed with their unsavory business practices and enough so I’m searching for a class action against their complete effort to siphon money out of people forever.
Review by DMSousa1 month ago
I have been researching my family tree for about a year, and my experience with Ancestry has been great. I figured out early on that I wanted to protect what I find...so I bought a program (Roots Magic) for about $30, it automatically backs up all of the info off of my Ancestry tree on to my lap top, every time I sign on. I also download every document to my own computer as I uncover them. Every thing gets backed up again on to an external hard drive. It's a little extra money, but I'm paying for peace of mind. I have also figured out that Ancestry alone isn't enough. There are other services (Newspaper.com---Fold 3 military records---Catholic Archdiocese archives---other free (or for a nominal fee) search engines you can use that really improve your results. I have also had to call them for help, and have never had to wait/and was always helped. Ancestry isn't perfect, nor is it the complete tool...but, for me, it has served as a perfect "ground zero" for my research. I also did the DNA test and was able to contact several relatives (mostly 2nd cousins)
Review by Kasanne Ouakrat1 month ago
Ancestry.com has some serious 1 or 2 month delays in sending and processing DNA kits. Without a monthly subscription, you can only access those with common DNA, you will NOT be able to see deep into your relatives' trees, and you will NOT be able to construct a tree. The algorithm for identifying particular ethnicities is currently vague: Chinese are a giant undistinguishable bloc, if you are Central European, the algorithm is as likely to identify you as Germanic as Russian. Armenians/Turks are indistinguishable. I would say 25% of ancestor tree hints, which are the result of other people's research, are likely in error.
That being said, since all humans were ethnically indistinguishable 75,000 years ago, ethnic distinctions are going to be probabilistic. Ancestry does well, but the results may look very general. Ancestry gives you access those with common DNA, and you can email them to exchange info. The records database is immense (though I spend most of my time poaching data off of other people's research and trees). I was initially skeptical of the veracity of those listed as common relatives, but have since been able to find common links with over 100 such persons. My extended family is African, Chinese, Japanese, Indian, Persian, Arab, Jewish, all sorts of European, etc. My cousins have been busy. Obviously, Americans and Western Europeans are the main users (I have 26,000 relatives listed above 4 Centimorgans), whereas a Chinese relative of mine had no more than 500. I have confirmed a handful of links with some relatives with particularly well documented trees, in which our common DNA ancestor lived 500 years ago. Its a bit of a lottery as to what 50% of your DNA is cut every generation. The trick is to get your relatives to ONLY do the DNA tests, as the access to their site remains indefinite, but you pay an annual subscription ($300 about) on a single site to get access to the databases and other features such as searches of your relatives and other persons on the database. The DNA test is inexpensive and meaningful, although genealogy research is more expensive and time consuming.
Review by UserpUserpaul1 month ago
This service is terrible. My wife bought me the DNA kit for my birthday, what a joke! All they do is constantly promote more and more options for purchase daily! Scam - save your money and just talk to relatives. Get more out of that for sure.
Review by LLeBlanc1 month ago
I absolutely love Ancestry.com and feel the negative reviews are generated by those who have not yet developed the skill set to be able to use the service to their advantage. I have connected with family on my mother's side who had not been in contact since 1937, on my father's side that we did not even know existed (DNA clue), reconnected my ex with his family in Scotland when he didn't even know his grandparents name, reconnected a friend with a brother who had been disowned by his family some 40 years ago and had never been seen again, established with certainty our family connection to Captain Bob Bartlett. I found the grave site of one of my Great Grandfather's in Ireland knowing only that he returned there in the 1920's but not knowing to which area. The list goes on and on but I think you get the idea. You aren't going to find this information by clicking on a few buttons. You need to learn to use the tools available to you in Ancestry.com to move you forward in your quest. This process is not for those seeking instant gratification and requires backing up your work with confirmed documentation. I have started a collection of what I call "gifts to self" which are certified true copies of Birth, Marriage and Death Certificates ordered through Ancestry, I have done Graveyard searches, made phone calls internationally using clues gained through Ancestry, written to address on old letters found in my Mother's shoe boxes, written to Convents, made International phone calls, connected with people all over the world comparing research and confirming or discounting clues from my research list. This service is invaluable for those who take the time to learn the ropes and and fine tune their research skills. Thank you Ancestry.com you don't deserve these negative reviews.
Review by LaurieA Castroverde1 month ago
Including Neanderthal DNA/ancestry would have given this a much higher rating.
Review by BoomWiki Derrow1 month ago
I switched credit cards to pay for my account and ancestry charged both cards when I called about the error the told me I had two accounts which I do not.
They wouldn’t straighten it out so I canceled the entire account.
Review by Thespecialone1 month ago
If I could offer negative rating I would. They do not honor refund policy on auto renewals of 6 month length. I was charged. I promptly cancelled renewal on same day card was charged and was not issued a refund. Official policy gives you 7 days. Taking it up with my own CC company
Review by Chetwyn Mangaoang1 month ago
I pay for a subscription service, but haven't been able to access my messages for over 3 months now. Called customer service a number of times, only to hear that they can't predict when I'll be able to start receiving full service again. WHAT?!
So isn't Ancestry the largest genealogy database in the US, if not the world? I would expect a better platform. Or at least a fix to the problem in a reasonable length of time.
Quick tip, Ancestry: Don't accept more users if you can't handle the ones you've got.
Also, they're ingenious and nickel and diming you--they just can't think of enough ways to send you to their "other sites" (ie, Fold3, Newspapers.com, etc) to pay for a subscription there (with records that SHOULD be included on Ancestry for they amount we're paying).
Ancestry, you'd better start listening to these reviews--your customer base ISN'T HAPPY.
Review by Shannyd1 month ago
I purchased a DNA kit over a year ago and as of this date I still have no results and on the website it only shows that I purchased the kit, not that they have done anything with it. Beginning to wonder about the integrity of this organization.
Review by Myasisdraggin1 month ago
I was only checking the website when they somehow managed to get onto my bank account and withdrew $149.
I never ordered anything.. I never inserted my bank account info.
I called to find out where my $ is .. the phone operator was extra rude.. she said many customers make purchases and forget they did it so you might have forgotten!!!!!!!!!
This is totally confusing for me .. watch out guys .. they manage to get to your bank info somehow maybe through the mail address or something.
Watch out ... Fraud Alert