I'm handicapped and Sr. And the new route to Toledo Ohio don't allow checks the luggage you has to carry with you in the train I think is no fair this policy for handicapped and srs im against and disappoint. I ask and they told me in Boston service luggage that is because isn't more luggage wagon from Boston to Albany isn't fair for peoples like me. I used this commuted often to see my grandkids in Detroit and for me is very difficult. I hope this issue be resolve very soon. Please.
Review by Allahbux2 years ago
I was trying to plan a cross country trip on Amtrak. Their website was difficult. I tried the virtual assistant which kept repeating the same answers that had nothing to do with my question. No matter how many questions I asked or how many times it just kept repeating non conclusive answers. I can't call due to a hearing disability, so I sent them an email through the website explaining exactly what I needed to know and that I cannot call due to I am deaf so I need answers through email. A week later and still no response. Sent a second letter. Received a generic "Thanks for email we will respond within 5 business days". Another week later with no response. Sent a third email. Received same generic response. Another week later, with still no response. I gave up. A few days later I received a response from them telling me to call them if I wanted answers. WOW! Which part of "I am deaf and cannot call you" did they not understand??!?
After that I researched them and they have mostly negative reviews. I understand why.
Amtrak is rated 4.0 based on
Write A Review
(It only takes 30 seconds!)
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about amtrak.com.
60 Massachusetts Avenue, NE