Amilia has terrible run-time issues and unresponsive, then downright hostile customer service. The company only has 65 employees after years in business and their only investor is their CEO -- that should be telling. Amilia is no longer in Beta so they have no excuse; they should be working to resolve their substantial SaaS platform functionality issues by now.
I raised valid concerns on Amilia message boards and via their social media accounts for one of our clients for DAYS, trying to get resolutions to their platform functionality issues and the only answer I received was a hateful, arrogant message via Linkedin from Amilia's CMO. Shocking! Amilia doesn't understand the very basic tenets of customer service and their event registration platform -- to quote the hundreds of complaints our client has received in the past few days -- "sucks."
Try EventBrite, Attendify, even a WordPress plug-in. Avoid Amilia at all costs, unless you are willing to anger and lose your user base.
Review by Petewr3 years ago
Our experience has so far been great. Easy for us, easy for our clients and great support.
Review by Awad3 years ago
A great help for the admin side of our recreation department, easy to work with staff and great on-boarding expereince
Review by Cennet Chapuis3 years ago
So far so good. We have been with Amilia for a few months now. You definitely get what you pay for....meaning nothing more and nothing less. The system has worked incredibly 90% of the time. Although some of my clients have shared that it freezes from time to time during registration and it moves slow during different times of the day (depending upon how much traffic is on Amilia). The system is pretty efficient I must admit and it enables you to create as many promo codes in a matter of seconds (AWESOME SAUCE!!!). The flip side to a service that is less expensive is: 1. Mediocre customer service 2. I programmed everything myself (took about 1.5 hrs) 3. Issues with system are dealt with through email (not very warm) although they did respond within 24hrs Mon-Fri 4. Business closes at 5:00 Eastern and it's closed on the weekends. But if you are looking for a pretty modern registration software that is very user friendly and easy to pull all types of reports and you're on a budget, then I would definitely consider Amilia. Yes it SUCKS that they don't have live operators to talk to and they close at 5:00, but once the system is up an running it is pretty much on autopilot which will save you TIME. Despite their short comings like ALL software registration companies have, I really do looooooove the product! Hope this was helpful.
Review by Earic3 years ago
Many troubles to start - misunderstanding on BOTH sides. Amilia didn't understand just how computer illiterate we really were, and we didn't understand how unintuitive some of their operations were.
As we have worked through a lot of this we've generated massive amounts of unexpected work for both of us. Hopefully that is getting better and we'll do better for next year.
Review by Roazia3 years ago
The Amelia team has always been quick to respond to my inquiries. They have taken every concern and worked with me to solve any issues. Great work Amelia!!
Review by ReviewTechAfrica Polivka3 years ago
We can see the benefits of this program but I do not think its intended use is for the summer camp industry we are trying to make things flow as smoothly as possible for our customers however there are just some things that will not work for our use. We would love for customers to be able to make partial payments ( not recurring) but more of a deposit like structure and then pay off their balance when they can.
Review by Incep Warye3 years ago
Amilia is a really solid registration tool. It doesn't crash during peak times, has a good user interface for customers and is pretty straightforward to operate from an administration perspective. Customer service is terrific - concerns are addressed quickly and thoroughly. User documentation definitely needs improvement, but telephone or email support is available. Product is affordable for start-ups and not-for-profits. Overall - recommended.
Review by HueChee5 years ago
This is a third party site used by the City Council in Quebec, Canada, for their evening classes/children's swimming classes etc. I've never had any problems with spam as a result of using this site
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