I ordered two "SOLARPRO XB2 Above Ground Solar Heaters - Item No.: 4527". On their Web-page was a picture with side inlet and outlet for easy connection of multiple units, but they shipped two "Solar Pro Inflatable Solar - Item No.: Sku 2714". Upon my complaint they advised that the item number on Amerimerc has changed and the number you see on your order confirmation is the correct sku number for the product.
The items I finally received were of different design, with inlet and outlet on top which make them vulnerable to damage. One unit had already a puncture where the outlet was located, caused in transit by the sharp edges of the poorly manufactured hose connections. The product looked like a cheap replacement made in China.
They offered me refund to my account, however they do require the product to be returned back to their facility. As I live in Singapore, the cost of return postage from Singapore to the US would be almost the same as the expected refund. I therefore opted to forego the refund.
Review by GeraldBuell5 years ago
I ordered a 15X30 above ground pool cover. What I received was labeled "Pool Size:15X30, Cover Size: 18X33, Made in China". The cover was probably 18X30. Which is too short on the 30 foot length. It just barely covered the pool with no extra for overhang. When I called the 800 number no one answered and the voice mail was too full for more messages. This happened several times. I finally got through to Hisham Abu-Salman. I forwarded pictures of the installed cover to him. I did get a replacement cover in a timely manner. Again labelled "Pool Size:15X30, Cover Size: 18X33, Made in China". But it was exactly the same size, 18X30, as the original cover I had a problem with. I ended up paying almost $100 for a cover locally. I had wasted too much time trying to save a buck and I needed a cover now. I have 2 18X30 oval shaped tarps if anyone can use them.
Review by SupportMan5 years ago
I would recommend buying from this company if they have your part.
Review by MarieBD5 years ago
Pool cover I ordered was shipped promptly and product is a hundred times better then a similar product I purchased just last year at twice the price and made it only one season.
Review by Janrt5 years ago
Monday 8/26/13 1:01 PM
I did receive good service however the product didn't come through with the warranty as advertised. The warranty stated 12 years; the advertised warranty is 15 years. I called on 8/26 and received an email reply from Hisham Abu-Salman with a sales order #215069 requesting the he send a 15 year warranty. As of the current date, 9/9/13, I have not received the correct warranty.
Review by Coolfruit Hamdoush5 years ago
I get all of my pool and hot tub needs at Amerimerc.com. They have the best prices and customer service on the 1-800 #. Easy to navigate website, secure and super fast shipping. I have not had a problem yet.
Review by Tyress5 years ago
I ordered a winter cover which I do every year. It was delivered very quickly and although I haven't used it yet I am sure I will be completely satisfied. We buy a new cover every year not because the old one couldn't be used again but because that way we don't have to store and clean a used one. We live in the northeast and our covers go thru some extreme conditions and haven't had one fail us yet. We buy the least expensive and are completely satisfied with the performance. I also purchase my water bags here and have no doubt that we will be a customer for a long time.
Review by Citybabe5 years ago
I expect the companies that I deal with to behave in a timely and professional manner. AmeriMerc has done neither. My correspondence lacked response in what I thought to be a reasonable amount of time. When they did respond, they didn't do as they said. I'm still waiting for my order to ship after 2and 1/2 weeks.
Review by Ciro McCallion5 years ago
The only thing bad about my purchase was that they use the US POSTAL SERVICE for shipping which took several days longer than UPS or FEDEX Ground would
Review by Kalana5 years ago
Fast service, Great price, Sweet web page for products. Would look here for spa products first!
Review by Thanathan5 years ago
I had just purchased 2 mesh tarps'(unfortunately made in China). The service from your co. Was very good, but I am very disappointed at the quality of these 2 tarps I purchased. They came with a limited 8 year warranty, but to be honest one good heavy snow and these tarps won't even get through 1 year. The description of the product did not meet my expectations. I am quite disappointed. Sorry, just telling it like it is!
Review by Mistaravim5 years ago
The pump came in a timely manor and was easy to install. After installation and filling tub works WONDERFULLY
Review by Daresa5 years ago
this is the first one we ordered from this site. It went on well and seems to be very strong and secure.
Review by Mutruf5 years ago
The order was exactly as specified. Delivery was prompt. I highly recommend this site for your pool needs.
Review by Herode5 years ago
Received my Winter Cover in record time, but the quality of the Cover is the poorest I have ever purchased. Metal Garnets were missing in one area. One area had two Metal Garnets over lapping each other. Several metal garnets were on the very edge of the trap and several were several inches below the overlapping edging. The size of the cover just barely covered the pool - NO 3 FEET OVER LAP like they state in their write up. Will be surprised if this cover makes it through the winter. Have had a pool for 26 years and have purchased 4 or 5 Winter Covers in the past, this trap was a big mistake and should never have left the factory.
Review by ByMilly5 years ago
Very fast shipping, I checked other sites and they were the cheapest by $10.00.
Review by Dacre Schaudel5 years ago
I ordered a diving board from AmeriMerc. The experience was pleasant and professional. The product was exactly as expected and delivered a few days later. It is now installed and the grand kids are having a great time swimming.
Review by Bedie5 years ago
The fly traps and sandalwood mosquito sticks work like a charm. With three dogs in the yard, the fly traps help us keep ahead of fly problems. We pick up poop daily, but you can still have a problem. The traps are great!
The sandalwood mosquito sticks are awesome. Living in southwest Arkansas, we are in the heart of mosquito country. We would not be able to sit out in the evenings without them.
Review by Shulune5 years ago
I order a cedar vent cover for a sauna door. It arrived immediately, was packaged securely and was in perfect condition.
Review by RYWTaylor5 years ago
I placed an order for an in ground pool cover. The item description met my exact requirements. I received the item on time, placed it on the pool and found it to be defective. Upon contacting the company and sending them pictures of the defect, a new cover was sent. It came from another manufacturer, and although it had the same 20 yr warranty, the product was inferior to what I had ordered and wanted and paid for.
they never contacted me once I had sent them the pictures, so I had no idea what or when I was receiving a replacement cover.
Review by Visi Shacks5 years ago
They sell quality products, price them fairly, deliver them very quickly; doesn't get better than that...
Review by Gastom6 years ago
I bought a pool ladder from Amerimerc and have to say I was impressed with the speed my order was delivered. I called to make sure they could deliver right before placing my order and they answered quickly. took very little time getting me an answer and gave me an expected delivery window all in less than three minutes. I was so happy, they will be tops on my list when I replace my current pool next summer.
Review by Wiiiiiiiiii Safranek6 years ago
Very knowledgeable about their products. Prompt order filling and shipping ASAP. Any questions? Call and you will get an answer.
Review by Harness Pøödå6 years ago
I had a couple of questions before ordering. they were answered curteously and informatively. Product came in a timely fashion. But some of the product was very inferior. I called the company and they said they would replace them with no questions asked. I have not received them yet, but I believe what they say. all in all it was a very positive transaction and I would buy from them again.
Review by Ashitta6 years ago
I called to check on my order and someone (live person) answered the phone. She was very helpful and was able to give my the exact location of my order and when it was being delivered. It was delivered at the correct location and the order was correct. The quality of the product was outstanding. Way to go!