I've been very happy with customer service - staff is helpful and pleasant.
Review by RobertWAbke Gadkari2 years ago
We decided to use Americord after we have had some experience with another company abroad.
The order process with Americord was very easy. The kit arrived early enough, and the description for the hospital was good so it was no problem to use the kit after delivery. Pickup was arranged during night, so 5 hours after our pickup call a courier arrived. We hat some trouble with the payment process due to our credit card company, but with one call to a personal assistant at Americord it could be solved.
Review by Yoshifumi2 years ago
Fast service, easy to fill out paper work and efficient pick up
Review by Galpin Dearlove2 years ago
Great service easy and affordable
Review by VBukaV Chenu2 years ago
I checked a few of the banks and americord provides storage of cord blood, cord, and placenta. Service was good.
Review by Flowstars2 years ago
We've used Americord with both of our daughters and had a great experience both times, we would definitely recommend them to others and use them again.
Review by AnnetteArtis Bengtsen2 years ago
Came to pick up when we called and sent emails and updated us along the way. Very organized
Review by Xton2 years ago
We're so happy we chose Americord to store our sons chord blood. From the beginning the customer service was so helpful. Because I was experiencing some complications they shipped us the kit right away in case we went into preterm labor. Great experience from beginning to end.
Review by Bergamo Bhargavi2 years ago
Very flexible and efficient. They follow up with you, plus send you the kit with all instructions for you and your physician. The courier collects the kit and your cord tissue cells and placenta are further evaluated by Americord's quality control. If the sample passes their requirements, everything is saved and stored and you get a confirmation email with everything in detail that was stored. I am very happy I chose Americord for my baby and myself.
Review by Hitechchhu Backheuer2 years ago
My whole experience has been easy and reassuring. My doctor said that the collection kit was one of the best they had seen, easy to collect with, and to return. I appreciate the updated emails every month on my payments and account. It makes life so much easier and reassuring to know that we have our cord blood banked for the future. Wonderful experience!
Review by GCam2 years ago
Americord has the best customer service and their quality is top.
Review by Bafford2 years ago
Great service, made the whole process easy
Review by Chiseche2 years ago
We were given a time for when the cord blood would be picked up and the courier didn't arrive when they said they would. It was a bit of a hassle to find out when someone was actually coming to pick up the baby's cord blood.
Review by TruEnigma Fixings2 years ago
Communication during pick up of cord blood is poor . Customer service quality does not match with the sensitivity of the subject.
However the communication during the selling of package was good.
Review by Cristoph2 years ago
Best price over twenty years and super easy. Thanks
Review by Biofires2 years ago
All the people we spoke with at Americord were very kind and helpful and tried to explain everything clearly. We also got a high number of cells which is great. The only thing we had a slight confusion was with the pick up times as we thought originally it was urgent to deliver as soon as possible but after 7pm the courier doesn't come till the next morning. Needless to say the courier did come the next morning and there were no other issues so that was good.
Review by DfelixV Derrow2 years ago
The convinence of having someone ro answer my call right away and the easy of flexablility with payments.
Review by Sensei2 years ago
The kit was standard enough that the medical team had no issues with it. The instructions were clear for parents too. The courier showed up when they said they would and boom, all got done as promised. Can't vouch for the storage part yet because we haven't used it (and hopefully won't need it). Price was also very good compared to other options.
Review by Rapidzzz2 years ago
everything was professional from delivery to storage
Review by Mgdln2 years ago
Terrific service in every aspect! We hope to never have to use our cord blood but feel better knowing it is there if we do.
Review by Lgaw2 years ago
I have had a good experience with Americord so far. They were really quick in response and the collection process right after the delivery.
Hopefully the experience would stay this good for all the coming years. I would recommend Americord to my friends.
Review by Bjornalf2 years ago
We couldn't be any happier with the service we had.
Review by Agricare2 years ago
excellent service. that means real and promised service.
Review by Dynthia2 years ago
Besides that americord makes this service actually affordable by offering everything in 24 payments, everyone who I've spoken with at Americord seems to be very invested in providing excellent customer service. They seem to truly care about the customer which Instills confidence. Even when there was a little mistake (they sent an email saying the sample had been stored and I was still pregnant) the representative on the phone explained that it was just a computer glitch and quickly maintained my confidence. One thing I love it they make it easy. They tell you exactly what to do. A courier picked up the sample before I even made it out of recovery to my room. Another thing I love is that communication through email and text was prompt and thorough. They told me exactly when my sample was stored and promptly sent a certificate of storage. I'm very pleased. I'm
Glad americord has found a way to make this service affordable and approachable for those of us who would rather save the thousands up front for an extra month of maternity leave or for college savings for instance.
Review by Krithika2 years ago
Americord was great to work with and made the process easier. The harder part for us was working with our doctor and hospital to make sure they were doing everything correctly. It was the first time thy had done cord banking with Americord so I think if Americord becomes a more well known name in the hospitals, that would make it easier for the doctors and nurses to know the process!