Loved the whole experience from booking to boarding the ship, and then the cruise!
Review by Tryn8 months ago
Staff on board are so careless. It is roughly find one staff member who welcome us or help us. Unlike other cruise companies, the staff here works a lot and don’t have time for the passengers.
Review by CustomerSheilagh Traincare8 months ago
Cruise was excellent. We were very impressed with how well each day was organized. Made for a smooth and great visit to each island. Food was very good and staff were friendly.
Review by Irlette Gilomen8 months ago
They sew so accommodating!
Review by HRSLtd9 months ago
Everyone was very friendly and helpful when needed. We enjoyed the planned excursions and also the availability of choosing additional or different excursions.
Review by Bem9 months ago
Would definitely recommend and sail again. We are seasoned cruisers. Appreciated the size of the ship. Wonderful cabin attendants, Shafick and Yuleidis. Cruise excursion staff excellent. While we appreciated the included excursions, the number of participants was overwhelming. The staff did a superior job in herding the masses!
So appreciated Caroline and her excellent lectures. She so enhanced our appreciation of Greek history and our visit to the sites.
Review by Journay9 months ago
Well organized excursions, friendly stuff and solid culinary experience (especially soups)
Review by NIKCYicky9 months ago
Yes I would recommend Celestyal cruise line especially to visit the Greek Islands. The food and staff were excellent and our accommodations were outstanding.
Review by Selins Derrow9 months ago
The staff was friendly and helpful. I liked cruising at night and spending days in port to explore. The excursions were excellent.
Review by Sheryar Faschingbauer9 months ago
The website is weak and there is no way to email or live chat to ask questions. From the US, the only way to contact you was to call a customer service number with limited hours. The guy on the phone was very good, however.
Review by Napco9 months ago
We had a wonderful time!! The staff especially were outstanding. The food was very good. Our room was very comfortable. The only complaint was there was a bit of chaos when we were to leave on the extra excursions.
Review by Christianne9 months ago
Our suite concierges, Marvine and Giovanny, were absolutely the best, assisting and recommending whenever we asked, and always friendly and amusing. Jose and Romesh took care of the suite in fine fashion and we appreciated their assistance.
The dining room was very professionally run and we were consistently pleased with the staff support.
Review by PdotLONG Vennes9 months ago
The cruise director and all the nighty performers on the Main Stage were excellent performers. I met say the entire staff onboard our ship made us feel that they wanted my wife and I to enjoy our 7 day cruise of the Greek Islands. We were thankful that you include the gratuity and 3 on land excursions in the price of the cruise.
However, the poor choice and quality of meals in the dining room for dinner makes me hesitant to recommend Celestial Cruise Line. You need to have an "everyday" menu of a fish, meat/pork, chicken and vegetarian on the left side of the menu and nightly specialities on the right side of the menu. I have been on 15 cruises, and all other lines provide this type of menu.
Review by Brindanand Lemn9 months ago
Everyone was cordial, I wish there were some more food options for late night. Other cruises I've been on in the USA have had food grills well into the night. The food also became repetitive. The tours were very educational
Review by CollectPlus9 months ago
The service was very good, and I didn't feel ripped off like I have in the past with some cruise lines.
Review by Driftboss9 months ago
There were four of us traveling and we had three different cabin categories ranging from interior to balcony. The interior cabin had no facial tissues and no face clothes. The window cabin had facial tissue but no face clothes. And the balcony had all three plus special toiletries. Having no face clothes or facial tissues are basic essentials in any cabin regardless of the cabin category.
Review by Rowanster9 months ago
The food was not good at all. Nor was it hot. The food was a big disappointment.
Didn't care much for Ali, dinner server. He was stuffy and curt.
Smell of diesel in our room and outside deck 5.
Needed more day events to do on the ship.
Why make diners were pants? And yet, be allowed to wear a T-shirt. It was a pain to have to change clothes after returning from an excursion.
Thought the other employees like Alex, Arasi, Jean, Adrian, and Jennifer (housekeeper), were fantastic, along with the customer service employees.
Prices were fair in the salon and bars.
Review by Elinic Schweichler10 months ago
My family & I had a great experience. The staff were incredibly nice and took care of the ship very well. The food was great. The excursions were amazing and the loving people on the ship that made the trip more enjoyable. Overall i would definitely take this cruise again and recommend it to anyone, it truly was a trip of a lifetime.
Review by CustomerJHV Derrow10 months ago
We took the 7 day Idyllic Aegean cruise on the Celestyal Crystal departing September 9, 2019.
The personnel and staff of the Crystal from the Captain down were fantastic!
They deserve 4 stars.The offerings at dinner were pretty darn good, quite often exceptional! They deserve 4 stars! Our favorite was the Olympus restaurant on deck 5 with Ricky! We tried the one on deck 8 once. Never went back. Service was way below par and we swore never to leave Ricky again! The entertainment on board were not quite 3 stars but for their enthusiasm they deserve 4 stars!
Everything else deserves a 3 star rating. The ship is a lot smaller that it looks!
The person limit for the pool was 10 people. The hot tub limit was 6! That should tell you how small the pool was! It is exactly as the picture but smaller! Also not on an outside deck!
The breakfast was ok. Same thing everyday. Specialty waffle and omelet bar was nice but offered in the pool area not at the buffet. Never ate lunch on board so cannot comment on that.
The room was fine. We had an outside cabin with a window. Had to call 3 times because toilet wouldn't flush. Not backed up just wouldn't flush. Took no time to fix but inconvenient.
Casino was interesting! It would fit in my living room! Only one blackjack table! One!! That and about 15 slot machines were it! That said, Hubby won $125.00 playing blackjack!
The drink package that is included is fine if you are ordering wine, beer or doing shots.. Mixed drinks and their specialty cocktails are mainly mix and no alcohol.
Excursions. We did the 3 offered with the cruise, added the Amazing Beaches Tour and a tour of the Virgin Mary's home in Turkey. The three tours offered were just fine. Our tour guides were well informed and our guides for Heraklion and Kusadasi were exceptional. Especially Farouk! Our guide for Oia was in such a hurry many of us were scurrying to keep up! Leading in to the complaint, we were a party of six, one with a cane, two over seventy, the rest mid sixties but only one in good shape, would not have done the beaches tour if it was described accurately. Lots of walking on uneven surfaces downhill. Everywhere in Greece is ether a stair or a hill but some are more difficult and should be noted in the descriptions of the excursion. Now. Turkey and the carpets, many complained of it's unabashed commercialism, and I can see their point. They are flat out trying to sell you carpets. For real. I personally enjoyed the demonstration on how they are made and they gave you alcohol and lunch! What's to complain about! If I could have afforded them I would have bought a dozen carpets!
To sum up, it's the standard, "you get what you pay for", We took a 7 night cruise for 2 for $3400.00 w/ 3 excursions and drink package and et all! Which made it possible for us to also take a land tour and then five additional days in Ioannia with extended family so...
I'd do it again!
Review by Fadime10 months ago
The staff made the cruise so enjoyable. Everyone from the daily maid to the maître d’ were very friendly.
Review by Javnika10 months ago
The crew was great. The ship was very clean!!!!!
Review by Korolev10 months ago
Loved the service, food, and people. Only problem was the sea sickness from lots of rocking the last night. My whole party felt it!
Review by Sarada10 months ago
Timely events. Neatness in the cabin. Great food and personal service especially by Roy Gonzalves in the dining area.
Review by CustomerHanilton10 months ago
the staff who serviced our rooms and the staff at the bars were awesome. The food was not so great. The wine choices were also not that good
Review by Mbile10 months ago
Staff was great...room always clean and server at dinner gave good recommendations
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Celestyal Cruises is an award-winning cruise line serving iconic destinations
around the Greek Islands, East Mediterranean and Adriatic. Our focus is to
provide guests with a genuine, highly-personalized experience, immersed in
local culture. With an outstanding itinerary that includes captivating tours,
exclusive island visits, onboard entertainment together with excellent
amenities, all-inclusive offers, authentic cuisine, a friendly crew and more,
Celestyal Cruises deliver a unique holiday experience that enriches your
memories for a lifetime.