We booked our holiday ~ Route 66 (which was our honeymoon but we took one of our (adult) children !!) about a month before we wanted to travel and other companies were unable to help due to the short notice. American Sky were really helpful and my husband rang on a Sunday afternoon and by late Monday morning everything was booked and confirmed. Very professional and efficient.
We wouldn't have chosen to fly with United but it was the only option, but it turned out to be absolutely fine. The hotels were Holiday Inn type hotels which were great for the 1 or 2 night stays, and the last 2 nights American Sky suggested we stay in a 5* hotel in Santa Monica which was superb and a good recommendation.
We had appropriate information with regards to our flights and hotel accommodation, but we felt it would've been really useful for them to supply us with some information on Route 66 to ensure we followed the right route and visited the places worth seeing.
That's the only negative comment we could make about our booking and the great service they provided. Would definitely use them again. THANK YOU.
Review by Rennes2 months ago
We booked our dream holiday (Route 66) with American Sky travelling on Saturday 28th September. Everything was great at the booking stage & the service was spot on. Unfortunately, on Tuesday 24th September I was admitted to hospital because I was vomiting blood. I was in the HDU for 3 days whilst they were running tests and trying to stop the bleeding. Eventually, they discovered that I had a clot near my Liver which I am having further treatment for. On Thursday 26th September I called American Sky, from hospital, to notify them that the doctor had advised, on medical grounds, I am unable to fly. They asked me to put it in an email, which I did. I was discharged from hospital the following day. I emailed American Sky on Wednesday 2nd October to discuss whether there was anything they could do to change the dates of the holiday or even give us a credit to rebook with them next year. I was told that "legally" there was nothing they could do. I replied saying I understood there was nothing they could do "legally" but maybe on a personal/ethical level. I enclosed a copy of my discharge note in the email to them. The reason we had to cancel was due to unforeseen circumstances which were completely out of our control. I am still waiting to hear from a Manager. I am so disappointed that we have nothing to show for the £3300 that we have paid for our holiday to celebrate our 40th birthdays.
Review by Shiplu1 year ago
If you are going to the states, use these guys. They are the business. I have just come back off a two tour of the south west US and I couldn't have done it without them.
I had a couple of hiccups half way through with hotels not being booked, but this was sorted out immediately and someone was able to help me even though it was the early hours of the morning in the UK.
Thanks to Jenn and the team, and I will be back!!!!
Review by Jimkie Fallaize1 year ago
Just returned from the Western Discovery escorted tour. The service from American Sky was really good, the tours they are offering are from ATI. From the start we were not impressed with ATI. They changed five hotels before the holiday commencement, which we knew could happen but comparable hotels they stated would be allocated. This was not the case with the last hotel in the tour as the reviews were appalling, old, dirty, smelly, prostitutes and hotel smelling of marijuana!! Informed AS that we would not stay at the hotel, ATI were not interested. After several phone conversations AS paid for us to stay in the original hotel. We was later informed that ATI were not going to use this hotel next year!! Even our tour guide wouldn’t stay there! Several of the hotels were at the lower end of three star and could have been better. The trip itself is too much to do over 14 nights and should really be done over at least 21 nights. The traveling was ridiculous eight hours in a coach and then you would get one hour at Death Valley!! There is too little time at the main stops and when you arrive being too tired after so much travelling you don’t have enough time to enjoy the sites. We got fed up of being told how much tip to give the driver and tour guide. Apparently both are paid “peanuts” by ATI so rely on the tips!! The tour guide was unwell half way into the holiday and due to the air conditioning and sitting on a coach with her for hour after hour everyone was ill. As we managed to get our hotel changed we was then left to make our own way from the last hotel to our accommodation. Overall AS are good but ATI appears to not be a good travel company as customer service does not come first.
Review by Thermal Thekrallah1 year ago
Having just returned from Orlando I will never use this company again. I had travelled twice before to Orlando with American Sky and had no problem but this year was awful the “superior” villa we paid for was disgusting and infested with cockroaches. I was in contact with them as soon as we arrived. The following morning I was told by AS that the letting agents would be in touch when their office opened at 9am to try and remedy the issues of the dirty swimming pool and toilets. Despite my sending an email to them to advise no one had been in touch I never heard from American Sky again. We had a disaster of a holiday with 3 children as the pool was filthy and had to sleep on the couch because of cockroaches in the bed. We submitted a formal complaint and we haven’t even received an acknowledgement. I am not leaving it. The holiday cost a lot of money and their response to our problem while there was despicable.
Review by Shuttington Brothers1 year ago
Americansky plans were ok despite very late information about the itinerary and changes of original tour offered however ATI escort, organisation and quality of accommodation was very poor and has left us feeling that our holiday of a lifetime was a spoiled opportunity and that this company should no longer be contracted to undertake the Western Discovery tour- we have just returned and wish I had seen the review of the previous contributor as may well have cancelled our trip and spent our hard earned money on another provider. In relation to trades descriptions ATI's own guide is misleading and as the previous contributor stated so poorly organised that time spent in the places promised was very very limited and not worth the cost of the tour. Will aim to make sure we never undertake any further tours with ATI and would recommend that Americansky find a better quality provider. We will be seeking recompense once I discover who to contact at American Sky as it is not obvious from any literature.
Review by Mictlan1 year ago
Quick response and happy to help in any way
Review by Maddur1 year ago
I have to admit i was a bit nervous using this company as i had not booked with them before. I am delighted to say that everything worked out great, the staff were all very nice and easy to talk to on phone. Price quoted for holiday could not be matched . Great deal. Great price. All in all had great holiday ; so a big thanks to all the staff, will book again only this time i wont be nervous. THANKS 😎😄😃
Review by Marcellomaestro1 year ago
Attentive staff from booking to travel time. They were able despite issues sort out our return flight home after disruptions at Heathrow that kept us stranded for 2 days.
Review by Outofpocket1 year ago
We found Tradewinds just what we needed because Miami is so expensive.
Once we got our kettle for our tea we have to say that the kitchen was just the job.
Only had one beastie in 12 nights which is not bad.
We were surprised and delighted to find that Tradewinds was so close to Collins Avenue (5mins walk) and Ocean Drive (12 mins walk)
The pool was smallish but fine and there was no noise to worry about.
We were Virgin people but we are now Tropical Sky (twice to Soco) and American Sky people.
The price we paid which included flight was excellent
Review by Weilong1 year ago
This company provided our dream wedding with ease and stress free , it flowed like a dream from the first phone call , wonderful service from the team and an amazing wedding coordinator in New York
Review by Ahyauddin1 year ago
We really enjoyed our self-drive with American Sky, and had a lot of really good recommendations for things to and places to see. However the driving distances between each resort were very long, and we often felt rushed and had to miss out things. But it was a great holiday and everything had been put in place for us, so there were no glitches.
Review by CustomerReg1 year ago
We found the company very helpful and informative.
Review by WeatherEAFWS1 year ago
We’ve booked two holidays through American sky in the last couple of years! One was a Californian flydrive and the other was a New England fly drive! Both were amazingly organised and so well priced! They provided all the information we need as well as booked trips en route! We had such amazing holidays!!
Review by Shauntina1 year ago
Just returned from my 5th holiday booked with American Sky and i honestly wouldnt book my travel with anyone else again everything was made so easy they really took the time to understand what i wanted and my budget and delivered every time. From courtesy calls the day before departure to ensure i have everything i need to travel to follow up emails checking my satisfaction on return it really shows a company who values their customers.
Review by Fearney2 years ago
A really great tour, so much more than we expected. A great blend of information and fun, the tour director Kacey was so informative and knowledgeable, she added greatly to our enjoyment of the trip.The seats at the Grand Ole Opry were in an excellent position and the show was brilliant as was everything on the tour. Highly recommended!!!!!
Review by Naekwon2 years ago
Brilliant company. Knowledgeable, friendly and listen to everything you want from your holiday and will give you various packages to choose from. Also very competitive pricing. We have travelled to Mexico and Florida with this company and both holidays have been perfect, with top rate service and no problems encountered. Would definitely use again- they go that extra mile for you.
Review by Dashun2 years ago
Excellent company to deal with, great communication , good value per money. Our travel agent was Suzanne and she was fantastic, very informative, good tips, we changed our itinerary a number of times and she was a pleasure to deal with every time.
Would certainly recommend the company, can't wait for my next holiday
Review by DerRiot Kraunelis2 years ago
Fantastic service, can’t complain. Everything is planned to perfection. Wouldn’t use any other company & always deal with Brendan White (Dublin office), he’s a dream to deal with, couldn’t recommend him enough!
Review by Killsaw2 years ago
Just returned from a 3-week fly-drive holiday in the US- Southern States organised through American Sky.
Very satisfied with the overall service I received from American Sky, in particular, the travel consultant who handled the complete package - Jackie Sheehan, was attentive, professional and genuinely interested in what was important to me.
During our trip, we stayed at 7 different hotels along the way and only one - the Ramada Plaza Atlanta really disappointed. I would not recommend this hotel to any traveller- see my separate review on Trip Advisor for specific details.
A special mention for Homewood Suites - Montgomery - this hotel stood out for customer service and value and similarly the Best Western -Vicksburg, both were welcoming and well appointed- even if it was only for a one night stay.
Despite being a bit apprehensive about the car-hire partner (Dollar) based on earlier reviews, the arrangement worked well, although please be aware of the extras they try to add to the rental agreement. I paid for the Toll-Pass and still ended up paying for the couple of toll roads we used.
Overall I found Americansky to be competitively priced, very responsive to all my queries during the booking process and a company I would trust again for future long-haul holidays.
A big thank you to Jackie for all her efforts and patience, even responding to my email when we landed in Atlanta late on Sunday in the middle of Hurrican Irma.
Review by Inggrid2 years ago
Just a great service from start to finish! If you dont have the time, energy or knowledge to book your own itinerary then use American Sky. We had a fantastic trip. Thank you!
Review by HiQ2 years ago
Great holiday!! Everything that we asked for.
Review by EdKeohan2 years ago
We went on our second trip with American Sky in 2 years, this time on the Western Discovery tour, exploring the West Coast of USA. It was a very comprehensive and interesting trip and Edgar, our guide and Micheal, our coach driver were fantastic and certainly made our trip enjoyable. Nothing was too much trouble for them. I would not hesitate to go on another escorted tour with this company.
Review by Kimbimobile2 years ago
Excellent company to deal with, understand your requirements and know everything there is to know about the destination booked. Highly recommend
Review by BAbraham2 years ago
Very helpful company when booking family holiday to Orlando. Advice on parks was excellent and very much appreciated.