This time last year, we ordered a $1300 splendid washer/dryer from American RV Co. We were very excited to have the new unit however, it arrived completely broken & unfunctional (dropped in transport). We contacted American RV after opening it and finding this bad news. Initially it seemed like they'd help us out, but somewhere a month later they started blaming us for the damage and not their freight company or FedEx. After a years worth of emails and phone calls back and forth, we end up with a broken washer/dryer and out of $1300.
I am disappointed and learned that big companies do not always care about their customers.
Review by Nimyah2 years ago
The package on one of the items was already opened and the screws were missing. I used the screws off the old one, complained to the company and they apologized and said they would resolve the issue. Site has a lot of hard to find items, but they are a little pricey. Of course, that's not entirely their fault. Some of their suppliers (like Dometic) are pretty proud of their stuff......Overall good experience with the company. Only reason for 4 vs 5 stars is the part issue should have never happened.
Review by Kurkute2 years ago
Really appreciate being able to find a resource for my motorhome. Vast inventory and comparable prices. Decent delivery time and shipping costs.
Review by Standa2 years ago
i was searching for a particular charger all day and they were the only company to actually look and locate one and get it sent
Review by Exode2 years ago
Everything worked as expected.
Review by Colyn Dienner2 years ago
The price was comparable to two of the local RV part retailers who did not have it in stock, and less than one half of a third dealer. The part I ordered shipped the same day (Friday) and i received it on Tuesday. I will use ARVC next time I need an RV part.
Review by AubertJennings2 years ago
First time dealing with you and was pleased. will be back again
Review by Skenebo2 years ago
Very quick delivery to New Zealand, about seven days from ordering.
Plugged in and fired up straight away. Hot water now. Wife happy.
Review by Abdessadek2 years ago
hope to do business with you, because i can count on for fast prompt service.
Review by Najla2 years ago
Required a hot water tank - called ARC - excellent phone service - to my surprise the tank arrived earlier then expected - great!
Review by Stilson2 years ago
I made a purchase online for the first time and received a better price, better service and received my order quicker than ordering from Amazon, And they also follow up, unheard of today!
Review by Centered Derrow2 years ago
Product came in a timely manner. The hot water heater I ordered was about $300 dollars cheaper than the local rv supplier newer me.
Review by Laroo2 years ago
Thanks for helping me with the part I needed. Fast shipping. If I need anything else I will call you first. Thanks
Review by Nilton Miscioscia2 years ago
There was a delay in getting the part that was out of their control and I was kept informed of the process.
Review by JillM2 years ago
I really appreciate the customer service, very polite and comprehensive, it's very rare nowadays. And good website also, so continue like that.
Review by Iftikar2 years ago
Super fast shipping and great serviceh
Review by Newaccount2 years ago
I've made a few purchases on line with American RV and have had great luck on all purchases. The items have been of good quality and shipping is fast. I'll buy from them again.
Review by Lovelytlm2 years ago
I ordered some knows fora two burner drop in stovery. The service pple were pleasant and knowledgeable. Would highly recommend !
Review by Naterra2 years ago
Difficult to find parts for our "old" GM class B RV in europe. American RV company are fast and reliable. Great Deal!!
Review by Biffigast Boucherat2 years ago
All expectations were exceeded. Great service and super fast delivery. Will use in the future. Thank you!
Review by Sasiprapa2 years ago
This was my first time ordering from these folks and I can not complain about anything. Great Service and received my parts sooner than expected. I Host full time so I will be letting campers know about these folks. :)
Review by Maninthewild Saniuk2 years ago
Great experience. I will buy from them again. Highly recommend this company.
Review by Yikes2 years ago
Very helpful sales person and excellent service
Review by Luthy2 years ago
AMERICAN RV HAD THE PART I NEEDED AND SENT IT TO ME
IN MICHIGAN IN 3 DAYS FROM CALIFORNIA, SUPER CUSTOMER
SERVICE, FAST AND FRIENDLY, I WILL BE USING THEM AGAIN!