I ordered a ring from American Pearl, the price was good during the Black Friday sale. I customized the ring in that I needed a bigger size. I got an auto reply email saying they got the order, after that there was no communication at all. I tried to email, I tried to use the chat service, I tried to call. I did all of those things more than once, finally I called and hit the number for sales rather than customer service to get in touch with someone. They said they would pass on the message. I still never heard from them. I started writing reviews on Facebook and Twitter, they then got back to me. I finally got my ring about 7 weeks later (they are US based), I really didn't like it, I returned it, had to pay for FedEx shipping. Horrible customer service and was not impressed with the quality either.
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