Great grill! I have had 2 burners burn out and contacted the business I purchased the grill from and I was sent new burners from the manufacturer within a few days. Excellent customer service.
Review by Sadiq Zuiko1 year ago
Excellent source for AOG parts for your grill if you are a Do-It-Yourself person. Prices are reasonable and service is rapid as long as part is in stock. Stock status is available.
Review by Malkit1 year ago
Spent $3,000 on an AOG with accessories and emailed them one question, but never heard back from them!
Review by Chriscarey Westerloppe1 year ago
Low prices & great products!
Review by Delesan1 year ago
I have a built-in 30" natural gas grill. The battery operated igniters have worked very poorly from day one, the knobs have been loose from day one. I find that this grill has numerous hot and cold spots, and it doesn't provide even heat at all.
Review by Parijat Carswell1 year ago
Burners keep failing and not covered by your warrentee
Review by Rkirktn1 year ago
I was very happy with the service Dept. I replaced a built in & new one fit perfectly.
Review by Bessis Andróczi1 year ago
Needed to replace igniter received parts and installed without issue. Thank you
Review by Kycia1 year ago
Order came quickly!
Review by Galynn1 year ago
Right part. Right price. Prompt shipping. Thanks.
Review by Ansitha1 year ago
the only thing you should change is the option to order the frill with a flexible connection for the propane source other than a canister. I have been unable to use my grill because I have to have a different hose to connect to my house bib.
Review by Repackaged1 year ago
Item ordered was received quickly
Review by Subhodip1 year ago
I did business with this company to purchase a replacement manifold for my grill. The first manifold arrived but it was the wrong part. I had several emails to correct, they acknowledged that they sent me the incorrect one and sent a replacement.... which unfortunately was the same incorrect part. I sent an email and for weeks they never responded.... I also called and emailed officers of the company... with no response.
Finally, I noticed they were an Amazon seller and filed a complaint.... and the correct part came in a week....interestingly with never a response.
Review by Meaghann1 year ago
Best grill I've ever owned!
Review by Suze1 year ago
Replacement parts are easy to install. Quality is good.
Review by Khory1 year ago
Web site was very intuitive for parts selection and ordering process. I received the replacement parts in five days and was able to repair my built in grill quickly with no headaches thanks to American Outdoor Grill Shop.
Review by Lilliah1 year ago
solid grill, not too happy re: ignition feature, no battery but it works ,takes a long time to heat up over 800, maybe i'm just too old school. easy to set up. rear burner excellent, side burner, don't use it that much but is fine. needed to call company once, i don't know why, talked to a very nice person helped me and gave some tips, good conversation. so customer support should be better than average. expensive but worth it. it would be nice if they were to supply a "recipe, tips" brochure. highly recommend aog.
Review by Dearbhail Bodenberger1 year ago
Excellent quality. I had a question and was able to get it answered very easily.
American Outdoor Grill Shop is rated 4.0 based on
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