I wish I could give zero stars.
Just switched to This company after having another warranty company for 3 years (had zero complaints from HWA (Home Warranty America).
My first claim for a garage door, after paying $65 fee, they want an additional $450 for something that is covered.
Scam and Rip off!!
I have requested a refund for my annual fee and the $65 service call so I can go back to HWA.
This is a huge scam!!!
Do not use AHG TX
Review by Ilhun9 months ago
I am an HVAC contractor. Out of the clear blue, American Home Guard called and asked me to go service an account of theirs that had a broken furnace. After fixing the furnace, I sent my invoice in for payment and never got paid! they just told me a manager would call back but I'm still waiting! Companies like this should be arrested and all of its leaders jailed for fraud!!
Review by Hettt Rodzeviciute10 months ago
This place is a fraud. They sending techs to do work and DO NOT pay them. What service customer can expect from repairman, if repairman cant get paid?!! Now this ripoff company just close their doors without paying people tons of money!! Can you say "jail worthy" fraud?!
Review by Dudom1 year ago
Actually deserves no stars this is the worst home warranty company. STAY FAR AWAY from American Home Guard, has a ' F ' rating on BBB for a reason, do not make the same mistake I made by purchasing a warranty from this company
Review by Louts1 year ago
I made a claim in July 2018 and in August they wanted extra paperwork to prove I had maintained the appliances. I did that on Sept 4. I have been calling them for a week now and no one returns my calls to tell me where my refunds are. I don't use their people as I do not let strangers in my home, but was told it was ok to use my own when I called in July.
I am not supposed to be typing as I have a shoulder issue, but I want people to know they are quick to sign you up, but not quick to repay you.
Review by Magnannymouse1 year ago
This company is a complete sham and scam.. they don't deserve any recognition .. When I bought this policy back in March 18 I searched for the top home warranty plans.. they were really highly listed so I purchased a plan. I can never get through to claims.. they NEVER call back when you leave a message.. I believe these scam artist should be jailed for fraud.
Review by Zoolander Gailan1 year ago
Just purchased the blue total coverage plan about 2 months ago. Last week I had a major plumbing stoppage. When I say major I mean it! Every toilet in the house was overflowing the water was even coming out of the shower drains. I had to shut off my the water main until Barry from West City Plumbing got here. He was snaking the drains for over an hour and a half to clear the blockage. When he finished he told me the bill was $250.00 which he would be billing to American Home Guard and all I had to pay him was $65.00 for the service fee.
Review by Mulleady1 year ago
Just purchased the blue total coverage plan about 2 months ago. Last week I had a major plumbing stoppage. When I say major I mean it! Every toilet in the house was overflowing the water was even coming out of the shower drains. I had to shut off my the water main until Barry from West City Plumbing got here. He was snaking the drains for over an hour and a half to clear the blockage. When he finished he told me the bill was $250.00 which he would be billing to American Home Guard and all I had to pay him was $65.00 for the service fee. Hope I don't have to use it again but I am glad it was there when I needed it.
Review by Famidah Derrow1 year ago
Just called to file my first claim today. Jason was very helpful in taking my information and Getting someone to come out today.
Review by Avilt1 year ago
This company is terrible. I hope you reconsider allowing them to use your name. Go to consumer affairs and you will see a great deal of dissatisfaction from consumers for this company. They take your money and do nothing after you file a claim. I had to find my own appliance repair company, pay the up front fee and still waiting for reimbursement.
Review by HyeJi1 year ago
Currently a customer and very unhappy. This company is totally unresponsive, does not return phone calls and has no sense of customer service. They will lie openly about having a manager call you back and it never happens. I have had a claim with them for a broken microwave for 30 days and they cannot find a service technician in my area to service it. They refuse to call me and let me know the status. Worst warranty company ever, and I have a had a few. Keep looking and do not do business with American Home Guard.
Review by Swetalina1 year ago
I purchased a home warranty from AHG in September 2017. My furnace stopped in early January 2018 on a friday evening during the arctic blast. AHG was unavailable (closed during weekends) so as it was an emergency situation I called a local repair company to fix the furnace and restore heat to my home. I recontacted AHG on the next business day and filed a claim per their procedure. They have denied the claim and after repeated contact with them and submitting all their forms they stated they would pay 25% of the cost of the repair. However, that was many months ago and they have not responded to any followup contact and not made the payment to settle the claim as promised. I am requesting to terminate and receive a refund but likely wont see a penny. Avoid this company at all costs.
Review by Sudersun1 year ago
what a waste of $750 to have them refuse to fix a leaking pool pump and when I cancelled with 10 months remaining I got $50 back
Review by Pepz Farreca1 year ago
I've never been great with making decisions, but getting home warranty was one I had to make. After searching for the right one I came across American Home Guard and since then it was by far one of the most important decisions I have made.
Review by Aklak Derrow2 years ago
American Home Guard is great. The contractor called and came out right away. He was very knowledgeable and fixed my dryer really quickly. He even gave me tips on maintaining my appliances. Really nice dude.
Review by Rælingen2 years ago
I Sent 2 claims to American Home Guard over the last 2 years. One was for the microwave and the other for the dishwasher. I tried to file the claims electronically and I couldn't figure that out. So I ended up calling the free number and talked to somebody who sent a request for me. They did what they were supposed to do and got the contractors to come right away within a day.
Review by Deleisa Sherring2 years ago
I had two claims with american home guard and they sent one service provider to my house. Our technician was very helpful and found out the problems immediately. The company was very timely in their response to our needs. I would recommend them to anyone.
Review by Tuey Chalcroft2 years ago
About a week ago my washing machines stopped running I couldn't wash my clothes i called american home guard and they sent someone over right away.
Review by Bedrije2 years ago
Fraud alert! I paid for their warranty service and received a contract. My heater went out in the coldest part of the winter in my area of Texas. American Home Guard sent technicians to my home. The technicians (two from the same company) recommended replacement of my unit because it could not be repaired. American Home Guard tried to avoid payment by trying to cancel my policy. They gave the reason that they no longer serviced the state of Texas. They serviced Texas when I bought the contract and at the time my heater went out. They are in breach of contract and will not do anything about it. They do not return phone calls or emails. These people are all criminals - Cheryl, Christina, Laura, Jessica, Vincent Hamilton.
Review by Ardnaid2 years ago
I recommend ahg to everyone i know who is looking for home warranty or even owns a home. I know ahg is the best and I recommend ahg with confidence because i know ahg will treat them with the same respect and methodical personality that they treat me with.
Review by Silverzz2 years ago
Every step in this process was handled in a timely and an upbeat manner. I was kept aware of the entire procedure up to completion. I am completely satisfied with the resolution of my issues.
Review by LynnForsey Jangula2 years ago
I had a bad problem with my Air conditioner last week. When I called in to file the claim and told me that I could use "Franks HVAC Repair". I was so happy they let me use him because he always did a great job. Very good job.
Review by DeepakMalhotra2 years ago
American Home set up an appointment with a technician for me, and had the problem with my refrigerator fixed all within 24 hours. Very satisfied. Would strongly urge anyone who does not have a home warranty to purchase one with this company.
Review by Aufa2 years ago
I havent had to use American Home Guard services yet. So far Ive been lucky, but I am glad to know they are there when something breaks. I have recommended AHG to others. Their customer service is hands down the best of all other companies we have called. Thanks.
Review by Monseuldésir2 years ago
The customer service rep went above and beyond to find someone to come replace my broken ceiling fan as soon as possible. You do not find many people willing to go the extra mile today. They replaced the motor with a new one. Great work AHG.
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As America's top-rated home warranty company is we protect and repair your home, kitchen appliances, home systems or any appliance breakdowns. Compare our home warranty plans. Enroll Now to receive $100 Off + 1 month Free! Call 855-511-4242 or visit ww...