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Review by Sean4 months ago
Have used American holidays for many years with no issues but on this occasion they have lost my business for good. I booked a cruise at a cost of £2147. Naturally, do to the current pandemic this was cancelled. My issue wasn’t with the cancellation but the way this company have dealt with it. I was travelling to USA to meet friends and cruise to Alaska as a big trip before moving to Australia. I have been only offered vouchers as a refund which will be of no use to me as I move in August. The staff have shown absolutely no interest in trying to come to a satisfactory settlement in my situation. I am now left with having to go to court before my emigration to try and get my money back something I could have done without
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Review by Jimbo1 year ago
Have used this company 5 or 6 times without a problem, however there were problems on the last trip. American Holidays had arranged 6 return flights to Las Vegas from Dublin. These were subsequently changed on 5 occasions. I queried the last change as it only left us 1 hour between connecting flights in Chicago but was advised “your flight home arrives into Chicago Terminal 3 and then departs again from Chicago Terminal 3. 1 hour is sufficient time when you are within the same terminal”.
Needless to say the flight was delayed due to maintenance of the aircraft (as advised by American Airlines customer service staff at the time) meaning we would miss our connecting flight, so had to stay an extra night in Vegas. Arrived back in Ireland over 21 hours late. Missed a days work and had to pay extra car parking, never mind extra expenses in Vegas.
After contacting AA they are now saying the flight was delayed as a direct result of air traffic congestion / due to air traffic control and apologise for any misinformation I may have received. So between them AA and American Holidays have washed their hands of us. Ok when taking the money but when something goes wrong, don’t want to know. Took the shine completely off the holiday. Will use another company / airline in future.
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