American Express Reviews

I have asked a chargeback for an hotel reservation which was paid in full and cancelled by HotelsClick before staying at the hotel.
HotelsClick cancelled the reservations not only of me but of every customers because they didn't paid the hotels. Then they went bankrupt.
American Express Belgium refused the chargeback because the reservation was not cancellable!
Is it a joke?
I'm going to open a claim to the Judge of the small claims.

Update, they finally have given my money back.
It was incredible that they were refusing the credit for a service I have bought and never received!
It was necessary to insist and lose a lot of times for a supposed straight forward request. Some people need to be better trained.
The consumer protection were informed and my letter to the small claims was almost ready!

I have asked a chargeback for an hotel reservation which was paid in full and cancelled by HotelsClick before staying at the hotel.
HotelsClick cancelled the reservations not only of me but of every customers because they didn't paid the hotels. Then they went bankrupt.
American Express Belgium refused the chargeback because the reservation was not cancellable!
Is it a joke?
I'm going to open a claim to the Judge of the small claims.