Sue and Tony are very nice and made the whole RV rental experience a pleasure. They act as agents for private owners willing to share their RV's.
Review by Mihiinme1 month ago
American Dream Vacations is now claiming that a window blind over the dining table was damaged during our rental. I pointed out that the blind was not working when I returned the vehicle with no other damage and had not been working since we picked up the vehicle. It appears they may be employing a business tactic of charging rental customers damage deposits for normal wear and tear of vehicles in an effort to make maintenance improvements at rental customers expense.
Review by Rozy Hettmann2 months ago
Electronics were not working which lead to the auto-level system failing which then caused the slide out NOT to retract. We spent hours trying.
Review by Roumilla2 months ago
great rv's and staff.
Review by Robin Mcelrath2 months ago
The RV we rented was clean, but it was well used. Everything worked during our trip, but the A/C had trouble keeping the unit cool on a 102 degree South Texas summer day.
Review by TeAndre2 months ago
American Dream Vacations always comes through for us when it comes to our summer rental travel trailer. 5 years in a row and we keep coming back.
Bob & Caroline Torrez
Review by JFChicago2 months ago
Trailer had issues, only 28,000 miles on it. Got a flat.
Took over a month to process our deposit. Was told, “we’ll work with you on the extra day since we were late on your pick up”
They paid for the tire repair, but didn’t give us anything back on the deposit. They charged us full price on the “extra day” and the guy that called acted like he didn’t know anything. You talk to 4+ guys and they all don’t know what the next said.
I then get a call back the following day to nickel and dime me for $26 dollars after a toll.
I even tried helping them with reviews. I’ll be jumping back on their site and fb now to reassess my review after they only returned $200 of my deposit after all the patience i had w their crap!
They acted as if the road side service was a shock. They didn’t even carry the size wheel we needed. We had to pay out of pocket and wait “10 days” that actually took 30 f n days. F these guys.
Review by Ziwee2 months ago
Excellent to deal with and showed me all there was to know about the RV I rented
Highly recommend them for the experiences I had
Review by LouJane2 months ago
I really enjoyed the truck everything was good no problems I will rent it again. Thank you so much for the service. I'm so satisfied.
Review by Beelzeboss2 months ago
Very nice people. Very knowledgeable and give great instructions. Very clean unit. Very little issues and if there were, they took care of it ASAP!!! Over all - American Dream Vacations is a GREAT place to do business with. I WILL be back...
Review by Bafford2 months ago
We had a great time as first-time RV'ers. We traveled to thru New Mexico, Arizona, Nevada, and California. Though it was a long 10-day journey, we got some great family time. Can't necessarily do that in a big suburban.
As for the RV, we had no issues. It was relatively new with 40K miles on it. The generator life was pretty good. It kept the back cabin cool. We could play cards, eat, and take a nap. We did trip the circuit breaker twice but that was because one kid decided to use the hair dryer in the bathroom. It was drawing too much voltage. It was an easy fix.
Overall, I think we'll do another RV trip. We may want something bigger...or take less luggage.
Review by Tremonn2 months ago
I was so happy when I was told about American Dream Vacations. Felicia and her crew were amazing to work with. I will rent again from them
Review by Prathan2 months ago
Great selection. Easy Check out. Easy Check In. Always answers phone if you have questions while on the road! Detailed itemized estimate and final cost report. All staff is very friendly and knowledgeable about the RV’s (even gave our kids popsicles while looking). Looking forward to our next vacation with American Dream Vacations.
Review by Lundhaila2 months ago
A great way to make memories with your family.
Review by Bidal2 months ago
We got the RV with no AC from San Antonio Texas to Miami they have no AC at all when returning back a day early they tell us they will make a Reinvestment the total came out over $3000 rental After they make me fill out the form they only return back $38.75 how nice the treat the clients out that whole time and been waiting for them Give me Good answer Reason why(;) Not recommending
Review by Tomorowland Maggee2 months ago
This was our second experience renting from ADV. There's a reason why we came back this time and why we'll continue to come back, they're a great group to work with. Super helpful, great pricing, and easy to work with. Thanks for another great vacation!
Review by MarkusM Buhrke2 months ago
Louis and Trenton were very helpful and professional. They walked me through every detail and function of the RV. The RV drove great and my family and I thoroughly enjoyed our trip. Hats off to your employees. We will return!
Review by ScubaSky3 months ago
ADV Albuquerque treats customers unfairly!
When we dropped off the - entirely undamaged - RV unit, we were informed that a "hubcap was missing." Upon inquiring further, we were told that "one hubcap was missing when we picked up the vehicle, and two hubcaps were missing when we returned the vehicle."
It seems that ADV is incapable of properly installing hubcaps. One of the forms we were presented at time of RV return includes the following statement: "It is understood that you will not be held responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, or any other causes beyond your control."
Apparently, (another) hubcap coming off while one is driving down a freeway is considered to be "in one's control." Bunk.
In addition to charging for the hubcap, ADV is charging for 15 minutes' labor to install the hubcap. Really?
In addition to being (unreasonably) charged for ADV's failure to properly install hubcap(s), and for labor to replace the item lost due to their failure, ADV has failed to return my $500 deposit (or whatever portion of that I'll get back after this fleecing) within the 10-day timeline per their agreements. Today is the 14th day since we returned the (entirely undamaged) RV, and I've STILL not received refund of any portion of my deposit.
In the course of my discussion with ADV's representative, I asked "if the bumper fell off while I was driving down the road, would you hold me responsible for that?" The answer: "Yes."
And that, of course, is preposterous....particularly if ADV has a history of improperly installing bumpers, as appears to be the case with their installation of hubcaps.
It occurred to me to check whether other ADV locations were better run. Yep. Consider: Customer Review data (ratings from 1 Star (WORST) to 5 Star (BEST):
ADV San Antonio: 172 reviews, of which 13, or less than 8%, are “Worst” score.
ADV Albuquerque: 44 reviews, of which 19, or over 43%, are “Worst” score.
I most strongly suggest you take your business elsewhere.
Review by Gazzathepump Manavi3 months ago
We rented a hitch trailer for the weekend to go to the beach. It was our first time renting a trailer. Everyone was so helpful and explained every little detail with a smile. The trailer was super clean and very comfortable. I highly recommend this experience to everyone.
The customer service we received from everyone we encountered was above and beyond!!
Review by Basanta McNalley3 months ago
Very polite and knowledgeable. They give off a very relaxing environment.
We have rented here several times. Each time our motorhomes are clean, great working condition, and ready for pick up
Review by DyT Feldinger3 months ago
Poor customer service went out of town generator stopped working no refund say I damaged roof found out wasn’t my fault then to say windshield was damaged after I made a mark from all the cracks that is where it ran from. Will do anything to keep damage deposit money
Review by Shellese3 months ago
Staff was welcoming and knowledgeable. Rental was clean and comfortable. Return was easy.
Review by Sietse3 months ago
Professional from the start to the end .
Review by Katteryn Robonson3 months ago
Been here a bunch of times. They’re the best in the business.
Review by Valcana3 months ago
Everything worked as advertised on the RV we rented. We had a great time.