I paid American Benefits Foundation (formerly American Bill Pay) 1076.40 in full for processing fee for a grant I was suppose to receive from the government to pay my creditors. I paid the processing fee in full on 2/21/2014. They e-mail me and said the checks to my creditor was sent on 2/24/2014 but my bills never got paid. Now they have de-activated my e-mail account and will not answer the phone or return my messages. They now claim that they do not have any record of my case but I have my western union receipt and e-mail letter that stated that I paid the processing fee and the invoice. I need my money refunded so I can pay my bills.
Review by Prophete6 years ago
Not providing the service they promised
I found them on line through a website. It said they would help pay bills through the Government recover act. I sent my bills and they said they would pay on the bill, I sent 995 dollars after they told me how much would go towards my bills . They said ceritfied cashiers checks would go out with a USPS tracking number. We tracked the numbers to my creditors but no checks just a letter. I called American bill pay and Malleisa said they would cancel the checks and send them the new way that they changed to and that would be a government check. They said I had tracking numbers and they would update my account. Never did get them and on 8/18/2013 they closed my account when I e-mailed them and ask if it was a scam. I have e-mailed American bill pay many times no answers and now I have no way of contacting them at all they will not answer the phone.
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