I rented a car through Economy booking with a company called America car rental. Upon arriving to the airport we could not find the America car rental stand so we asked everyone until one guy sent us outside to look for a man holding up the "America car rentals sign" we found him and after waiting about 20 minutes we got into a bus where it was supposed to take us to America car rental. When we arrived to the place that was about 10 minutes from the airport we realized that it looked as if it were a third party. We got there and weren't even greeted by this man who was behind the counter. We told him that we had a reservation and he looked us up and said that he could not give us the rental because we had to purchase the insurance that they provided AFTER we had already paid for a full coverage insurance through the economy booking. This extra charge was $146 and he tried to explain to us that they didnt take whatever insurance we had already bought. He refused to try to help us and basically said sorry there is nothing I can do. We tried calling America car rental and economy booking and no one was able to help us whatsoever. The man at the counter said that we had to go back to the airport to talk to another American car rental representative. We rode back in the van to the airport to find another America car rental rep and again, he was not able to help us and said that they did not take this certain insurance that we had already bought. We arrived at the airport around 9:30am and did not leave with a rental car until about 1:30pm. At the end, we had to use another car rental company because clearly this was all a scam and no one wanted to help us. I HIGHLY RECOMMEND NOT USING ECONOMY BOOKING NOR AMERICA CAR RENTALS AS THEY ARE 0 HELP AND EXTREMELY RUDE.
Review by Jhess1 month ago
Great deal, hassle free and the entire process went smoothly. Price was a lot cheaper than all the other websites I checked. Got a nice car that was larger than originally indicated (Ford Hybrid Fusion instead of a Toyota Corolla). Clear and concise instructions from American Car Rental concerning charges and pick up info. Absolutely the best deal out there.
Review by Oluwaseun2 months ago
A very easy way to compare car rentals overlooking rental companies. Comparing prices, transparancy regarding which company to rent from etc.
Review by Edgaras2 months ago
Have used them for many years.
Always had a 5 Star experience.
Telephone staff very helpful. 5star+.
Have today made 3 bookings with them, says it all.
A very satisfied customer.
Review by Watrin2 months ago
Quick straight forward got the car I wanted at a better price than anywhere else (and I Have Looked!)
Review by WattzGaming2 months ago
lack of transparancy and freedom in prices due to limited choise in package-deal, like all of these sites, by the way.
Review by Joosh3 months ago
Worked a treat
Review by Rrrrrrrrr McGray3 months ago
After reading my comments and my concern with the care rental agency, AmericaCarRental called to help me alter my reservation. It is the first time that has ever happened when using a travel booking platform.
Very impressive customer service. They have made me a customer.
Review by Crnbrn3 months ago
Very easy to book but the main thing that impressed me was the really helpful and friendly staff at the branch in Lancing
Review by Asimbhai3 months ago
Easy to use from Uk confirmation sent immediately
Review by GabrieleTrentino3 months ago
The system was pretty straight forward
Review by Helaina3 months ago
easy to use and transparent pricing - wide range of cars and equipment levels - excellent value for money compared to GB car rental companies
Review by Damo3 months ago
Great prices, good customer service, easy to use.
Review by SmokingKillz3 months ago
Total con had to pay more money at airport, thanks to social media you not going to rip any more British people off
Review by DarleneLuedke Tennon4 months ago
Easy to book and prepay reservations
Review by Paabu4 months ago
Very easy to use the website. Customer service answered your questions within minutes. Highly recommended.
Review by Cegie Ellardo4 months ago
Great efficient service
Review by Dackombe4 months ago
Very easy to use would recommend to anyone going to the USA
Review by CustomerCalvin4 months ago
Very easy and straightforward process.
Review by Roamingresi Bouteloupt4 months ago
Up till now everything was OK
Review by Vishambar Hoehamer4 months ago
No reply to my ticket yet. More than 24 hours already
Review by Rohitkumar4 months ago
Hate reviews gave you the stars thats it
Review by Moila4 months ago
EDIT TO ADD... even tho they responded and claimed they would reach out to me to resolve, they never have!
Wow. Booked a car, arrived exactly on time. Was told they were sold out. Called customer service and were told that they couldn’t get us another car but as a courtesy they’d issue us a refund. Lol. The real kicker is that they kept our money and after 3 weeks still never issued it. Unless you’d like to be stranded at an airport at 10:30 on a Friday night and have to pay $560 for a last minute weekend rental, STAY AWAY FROM THIS JOKE OF A COMPANY!!