Amazon Prime has really gone down hill. We’ve been members for a few years and they used to be great but now deliveries don’t come on time and they just don’t care. Before you click on that “place order” button they give you one delivery date, then after you pay you get another one that’s 3 days later. I just had to deal with them again today for a package that was supposed to delivered yesterday for a party today and when I asked what they would do to remedy it this is what the rep “Harsh” said...”Well, there are zero options to be truthful since everything is perfectly fine on our end.” Great customer service! If you’re getting Prime for their “fast, free shipping” it’s definitely not worth it. It’s not any faster than anywhere else and now you can get free shipping over a certain amount almost anywhere.
Review by JNovak Heylock2 weeks ago
Delivery is always late
Review by Anula3 weeks ago
Amazon prime is great and convenient when they honor their own promise or delivery. Especially since they recently raised their rates, you’d expect that packages come vase on estimated delivery date which is often why a person chooses an item. But then, too often the deliveries are late. So why even have these delivery expectation dates if there is noeffort to even make the commitment. So unfair.
Review by LaMichaelj4 weeks ago
I am utterley disgust with Amazon Prime payments.
Had an issue with my bank payment so Amazon Prime couldn't
collect my monthly payment. When setting this account up i gave my debit card details. Had prime for about two years no issues till this happened.
My payment they couldn't get from the bank at that time due to computer issues. Amazon weren't just the only payment that wasn't given. It failed with six of my direct debits. All the others retried & got paid but Amazon Prime decided to use my credit card to pay my bill. Now bare in mind my credit card was only used to buy goods online. Amazon Prime stated that its in the contract that they can take payment from what ever cards i use on my account. Did i say ONLY used credit card to buy goods. Debit card details was given for my monthly subcriptions.
I asked to speak with management who stated that they can use any card to take payment. No matter why i said like using the word FRAUD taking without my consent they said they could.
I think this is disgusting & dam right low & under hand.
I want everyone to know because this could happen to you.
Going to the ombudsman because i am sure customers are being decitful.
Got them to cancel all cards, plus my subscription. Not happy at all knowing what i know. Still in shock.
I had Amazon very high on my list of rated companies but Prime has forced me to drop them. Even cut back on buying goods, which is not me at all.
This has pushed me more with Sky
Ms E T
Review by Nelotha1 month ago
Sadly Amazon Prime more like Amazon Snail.
When first launched products on Prime limited but without exception they were delivered NEXT day a truly fantastic and great service.
Now it's loaded with SO CALLED PRIME products but now it takes even guaranteed so called next day items to take even 4 days to be delivered, tracking shows messages such as running late.
Instead of offering so many tag one such as music video movies please go back to the once great trusted Amazon Prime. I've now stopped using you X gone back to High Street shopping ! I can't be alone in being frustrated with your pathetic so called free next day Prime services.
Review by Shingara1 month ago
You buy a Prime subscription for TV shows/movies etc.
You can only see part of the content.
You still get commercials.
Honestly, are anyone at Amazon looking at what competitors are doing?? This is a very embarrassing joke for a company this big ... Go get TV/movie subscriptions elsewhere.
Review by Filamentino1 month ago
Medicore, all the decent movies are rent or buy and unbelievably there's other subscription channels mixed in so you can quite easily accidentally sign up to other monthly services incurring unwanted costs without realising. Check your bank statements and emails immediately if you are, or have ever used, Amazon Prime.
Review by Gotchaads1 month ago
So, movies and television shows are mediocre and shipping times are laughable. Nothing is ever really good content on the streaming side of prime. Shipping times are the one thing that is close to comedic. Customer service is either perpetually stoned or just apathetic. Then, they double charge when it is time to renew, putting it off on you to contact your bank. When charges come from the entity and not the financial institution. This is definitely my last time renewing with them just to spare me the hassle of a refund from them. Easier for me to just get a new card from my bank, not renew and move on.
Review by Advixe Berigtold1 month ago
Renewed for amazon prime for streaming video and regretted it almost immediately because now you get commercials which isn't mentioned when you sign up but my biggest issue is not being able to write reviews for tv shows and films you watch via streaming.I've been a member for 25 years but i'm assumed a fake reviewer because i won't spend 50 dollars each week seems like a scam by amazon.
Review by Kirimidtchiev1 month ago
Guaranteed delivery by next day lies I placed an order I never got it next day membership for nothing never again
Review by Soeprgroup Dzongodza1 month ago
i joined amazon prime on a trial when i ordered an item to get it the next but guess what it never come next day, i also went to watch a film but all the good films are for rent or buy nothing on there was good all nearly not heard of films, i will not pay for prime ill stick to what i watch films on.
Review by Juhre1 month ago
My baby day was spoilt. I ordered fresh grocery for £146. I have a 6 week old baby; the items were for his special meal for his naming ceremony. I decided to use online shopping because for this meal, I required several ingredients, some of which are difficult to source locally and most importantly every mother knows how important it is to plan everything especially with a new born baby and the convenience for online shopping I really love. The meal was for 50 people including my family. When the order arrived the driver was very rude. 50 % of the items I ordered where missing. The food that arrived, vega and fruits were rotten. Furthermore, very bad food hygiene; poultry and meat in the same bag as fruits/ Vega or salad.
My baby’s special naming ceremony has been ruined. I was unable to prepare the meal without all the ingredient and contacted Amazon but to no avail. I ended up spending £600 on catering for 50 guest, up all night looking for a caterer and with a crying baby. A day that was supposed to be special and joyful was ruined and extremely stressful.
While I appreciate that people can make mistakes, I never had issues with Amazon but since I opened the Prime account and doing all my shopping from amazon, I have spent just under £700 for the last month on Amazon I have had one issue after the other. From items not delivered, products leaking, items not packaged properly and missing. When I managed to speak to somebody I was disappoint by Amazon’s response to what happened and they are not willing to put things right, I have lost compete faith. I signed up for Amazon Prime because if it is next day delivery I expect it to be next day (I dont watch Amazon Prime Vidoes.) I don’t mind paying as long as I know and get what I am paying for. They have not done enough to rectify the situation, I have spent £600 which I did not plan for on catering and lost precious memories.
I am very disappoint with amazon I cancelled my account and considering other platforms for my online shopping.I don't watch Amazon Prime Vidoes, If am not getting the benefit of the shopping aspect, then having Prime is a worst of money.
Review by Daleand2 months ago
Terrible service not worth the money. Boxes left in the street over and over again. Lousy customer service. Breaching data protection act but dont care.
Review by Zoellllll Sandbloom2 months ago
This guys are bunsh of bandits!! I accepted a free month of Twitch prime, and cancled my subscription right after. They charged me for 4 months without a memebership. Had to call US from Norway, becouse they could not fix it trough mail. (Prob cost me loads of money by phone). After reaching trough, they said they could not find any transaction, and could not refund. Had to block my visa and have the bank creat me a new. ( allso cost me money) . Stay FAR away from this company! And BTW, they have stoped answer my mails
Review by Dadaeva2 months ago
The delivery dates on their site are not accurate. The drivers lie and say they tried to deliver packages but did not knock on my door. The customer service agents guaranteed delivery, but that is a lie, too. This is a ridiculous company, don't waste your money.
Review by JamXMan Loha2 months ago
I've been a Prime Memeber who NEVER receives her packages on time! Its like a running JOKE! What the Hell Do I Pay Membership For??? Packages are NEVER received On-Time and All Amazon can say is "I'm Sorry!" Save more money and get your packages faster by shopping EBAY! Amazon after I receive my last LATE package hopefully tomorrow, we're breaking up for good!
Snail Mail would have been faster!!!!
Review by Shabiki2 months ago
I was just trying to look at an item on my chrome app and suddenly a offer for student prime popped up. I clicked no thank you and for some reason it AUTOMATICALLY subscribed me even though I said no. I will probably never subscribe now with these sketchy business practices.
Review by Pli2 months ago
Please read and be aware!!
I am beyond horrified, upset and distressed with amazon. My parcel was left outside my business address at 6:24pm, behind the wheelie bin in the main street.i specifically told amazon our business opening hours. I never told amazon to feel free to dump my parcel outside on the street, let alone with my details.
The driver had the nerve to let not only my parcels along with my details and privacy related matters to anyone outside to steal my parcel(which they did).
Amazon claims that they takes all security and privacy matters very seriously and our account security it is their top priority. Well let me tell you Amazon, what kind of company employs drivers like that? with no regards of the customers privacy? you did respected me, and you 're untrusted.
Amazon you have left me stressed, upset and beyond words, worst of all i feel violated. i cannot,neither will i trust you ever again with my privacy and security. Talk about data protection!!
And on top of that Amazon had the nerve to tell me as a GESTURE OF GOOD WILL they will give me £5 pounds.
is this a joke amazon?? because i am not laughing, to add insult to the injury i have a Prime membership!! what a joke.
THE WORST IS JET TO COME F.. you amazon
Review by Likha Spac2 months ago
One day delivery my a** dont believe them waited in all day
Review by Foxis2 months ago
I am a long time member of Amazon Prime and have never had an issue with deliveries until lately. In the past 2 weeks I have had two orders with one day deliveries fall short. The first I kept getting notices that it was shipped from the local facility which is in the same geographic area as it was shipped to and would be there that day. I got updates throughout the day and finally oh, won't be there today but should be in the next couple of days. It arrived a day later with not explaination. The second order notified me it was out for delivery and then oh, not gonna be there but should be in the next few days. I called Amazon and they could not tell me what happened on the first order but on the latest they had shipped it to the wrong facility and are working on getting it reshipped. Is this the future of Amazon. Are they getting to big or is there own delivery system flawed?
Review by Sonyia Riabtsev2 months ago
I have been an Amazon Prime member years. The main reason I joined was for the 2-day delivery that was standard for most items.
But now it seems items are taking longer and longer to receive. They will show "Amazon Prime" as the option, but when you order, the shipping date will often be 3-4 days later. I find this ironic, because I have read that Amazon will be eventually switching Prime over to ONE day shipping, but for me it seems they are going in the opposite direction.
Just today, I had an item that showed "out for delivery" as the status, and all the sudden now my shipment is "delayed" for another 2-3 days. Just very unreliable, not like it used to be.
Review by DoubleVVI Mek2 months ago
Wanted to buy a simple gift on the Amazon site - and ended up with a free trial of Prime! Apparently by ticking the box for free one day delivery that automatically enrolls me in a one month trial and then auto renewal - and a fee!!
Yuk - Amazon, this kind of entrapment sucks. Had to crawl through your site to cancel it, purposefully tha'ts made difficult. You had a great name - but Prime is dragging you down. Not a customer any more, don't trust your site
Review by FreddieTercero3 months ago
This guys are bunsh bandits. I accepted a free months of Twitch prime, and cancled my subscription right after. They charged me for 4 months without a memebership. Had to call US from Norway, becouse they could not fix it trough mail. (Prob cost me loads of money by phone). After reaching trough, they said they could not find any transaction, and could not refund. Had to block my visa and have the bank creat me a new. ( allso cost me money) . Stay FAR away from this company! And BTW, they have stoped answer my mails
Review by DankestMeme3 months ago
Delivery up until 9pm the next day. Paying £7.99 a month for goods that are overpriced because you are already paying for delivery in the price, same goods on eBay a lot cheaper. Then Amazon can’t give you a delivery slot time. I am so cancelling my membership, absolute waste of money!
Review by Bafford3 months ago
How DARE Amazon use an iconic religious song...Ave Maria to HAWK THEIR WARES......SHAME ON YOU!!!!!